Global Hr Shared Services Senior Manager

2 semanas atrás


Lisboa, Portugal Phiture Tempo inteiro

.Who We AreBCG pioneered strategy consulting more than 50 years ago, and we continue to innovate and redefine the industry. We offer multiple career paths for the world's best talent to have a real impact on business and society. As part of our team, you will benefit from the breadth and diversity of what we are doing today and where we are headed next. We count on your authenticity, exceptional work, and strong integrity. In return we are committed to supporting you in discovering the most fulfilling career journey possible and unlocking your potential to advance the world. Our team called Global Services (GS) provides corporate support to business areas such as Finance, Legal, HR, Marketing and IT. This diverse team of experts, operators and specialists represent all levels from Partner to entry level staff, operating across the globe in multiple countries. Global Services is in short, the backbone of BCG.What You'll DoAs part of our HR Shared Services team, you will lead and be accountable for the successful delivery of HR operational processes across various geographies. You will focus on continuous process improvement and expanding the scope of services delivered, while maintaining process KPIs and SLAs. Partnering with Regional HR and other functional teams, you will facilitate, support, and execute organizational procedures and participate in transformational initiatives as needed. As HR Shared Services grows, we seek a seasoned HR Shared Services Leader for our Lisbon office, capable of scaling with our organization through its transformation.Responsibilities include, but is not limited to:Lead and oversee all HR operational processes related to the employee lifecycle, ensuring alignment with regional compliances and organizational policies, and provide strategic direction to the team.Maintain and monitor service level KPIs and SLAs for all processes.Allocate work effectively to improve team productivity and ensure high efficiency, with mechanisms to measure performance metrics.Administer and maintain Workday data points to ensure 100% data accuracy and integrity.Manage and resolve escalated queries within defined timelines and organizational guidelines.Harmonize HR processes across business units/geographies and identify opportunities for optimization.Achieve targets and performance standards expected from the Shared Services organization.Participate in internal and external audits as required.Develop a future-focused HR Shared Services strategy to evolve the HR shared services function.Identify and implement service improvement activities using process improvement methodologies and innovative thinking.Understand business goals and market trends to recommend and influence new approaches.Represent GS New Delhi within the wider Global HR community.Continuously evaluate the HRSSC service with key stakeholders and customers, using feedback and operational data to improve overall service.Establish the HRSSC Lisbon team



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