Global Hr Shared Services Senior Manager

Há 4 dias


Lisboa, Portugal Phiture Tempo inteiro

Who We AreBCG pioneered strategy consulting more than 50 years ago, and we continue to innovate and redefine the industry. We offer multiple career paths for the world's best talent to have a real impact on business and society. As part of our team, you will benefit from the breadth and diversity of what we are doing today and where we are headed next. We count on your authenticity, exceptional work, and strong integrity. In return, we are committed to supporting you in discovering the most fulfilling career journey possible and unlocking your potential to advance the world. Our team called Global Services (GS) provides corporate support to business areas such as Finance, Legal, HR, Marketing, and IT. This diverse team of experts, operators, and specialists represent all levels from Partner to entry-level staff, operating across the globe in multiple countries. Global Services is, in short, the backbone of BCG.What You'll DoAs part of our HR Shared Services team, you will lead and be accountable for the successful delivery of HR operational processes across various geographies. You will focus on continuous process improvement and expanding the scope of services delivered, while maintaining process KPIs and SLAs. Partnering with Regional HR and other functional teams, you will facilitate, support, and execute organizational procedures and participate in transformational initiatives as needed. As HR Shared Services grows, we seek a seasoned HR Shared Services Leader for our Lisbon office, capable of scaling with our organization through its transformation.Responsibilities include, but are not limited to:Lead and oversee all HR operational processes related to the employee lifecycle, ensuring alignment with regional compliances and organizational policies, and provide strategic direction to the team.Maintain and monitor service level KPIs and SLAs for all processes.Allocate work effectively to improve team productivity and ensure high efficiency, with mechanisms to measure performance metrics.Administer and maintain Workday data points to ensure 100% data accuracy and integrity.Manage and resolve escalated queries within defined timelines and organizational guidelines.Harmonize HR processes across business units/geographies and identify opportunities for optimization.Achieve targets and performance standards expected from the Shared Services organization.Participate in internal and external audits as required.Develop a future-focused HR Shared Services strategy to evolve the HR shared services function.Identify and implement service improvement activities using process improvement methodologies and innovative thinking.Understand business goals and market trends to recommend and influence new approaches.Represent GS New Delhi within the wider Global HR community.Continuously evaluate the HRSSC service with key stakeholders and customers, using feedback and operational data to improve overall service.Establish the HRSSC Lisbon team.What You'll BringA Bachelor's or Master's degree in Business, Human Resources, Organization Development, or a related field is required.Minimum of 10-12 years of progressive experience in a global and matrixed environment, providing guidance and influence to leaders.Experience in managing and leading teams in an HR shared service environment that offers a wide range of services across the full employee lifecycle.A track record of reliable delivery and continuous improvement in a shared service environment.Knowledge of HR compliance, administration, generalist activities, and management information (MI) reporting.Strong understanding of Data Protection legislation and experience managing data requests.Exceptional interpersonal skills, sound judgment, and the ability to juggle competing priorities.Ability to influence leaders and build relationships across the organization.Project management experience to deliver operational excellence.Comfort working in detail while understanding the big picture.Strong Excel and PowerPoint skills; experience with Slack, Trello, Egnyte, HR Management systems like Workday, and Case Management software is a plus.Flexibility to support a diverse, international set of stakeholders and willingness to be flexible with office timings.Who You'll Work WithBCG's HR team works to attract, develop, excite, deploy, and retain the best people in the market. Those in human resources jobs manage the life cycle of all BCG employees - from hiring top talent and developing their skills to rewarding their contributions and supporting career progression and mobility.Boston Consulting Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity/expression, national origin, disability, protected veteran status, or any other characteristic protected under national, provincial, or local law, where applicable, and those with criminal histories will be considered in a manner consistent with applicable state and local laws.BCG is an E-Verify Employer. Click here for more information on E-Verify.
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