Technical Support Analyst

3 semanas atrás


Lisboa, Portugal Bitsight Tempo inteiro

Bitsight is a cyber risk management leader transforming how companies manage exposure, performance, and risk for themselves and their third parties. Companies rely on Bitsight to prioritize their cybersecurity investments, build greater trust within their ecosystem, and reduce their chances of financial loss.
Built on over a decade of technological innovation, its integrated solutions deliver value across enterprise security performance, digital supply chains, cyber insurance, and data analysis.

We invented the cyber ratings industry in 2011

Over 3000 customers trust Bitsight

Over 750 teammates are dispersed throughout Boston, Raleigh, New York, Lisbon, Singapore, and remote

Are you passionate about helping customers? Do you enjoy digging into issues and explaining your findings? If so, you'll fit right in on the Bitsight Customer Support Team.

We focus on partnering with our customers and ensuring that our users get the most value from the Bitsight platform. As a Technical Support Analyst within Infrastructure Support, you will provide quality customer support to internal and external customers while advocating for both across the organization.

Your Day Will Include:

Handle customer requests via email

Proactively engage with customers to schedule and host a Zoom call depending on the Support scenario.

Provide outstanding customer support. We are our customer's partners, and their success is our success.

Work with Customer Success and Account Management, to help resolve their customers' issues. We work with Fortune 100 companies and often need to coordinate with multiple stakeholders.

Document what you learn. There is always something new to learn, and we must share those across the team.

Become an expert on BitSight platform functionality and methodology, whether it's helping customers or explaining the why behind an answer to an internal team.

We are Looking for...

Customer-First Attitude: Providing a great customer support experience is important. We are looking for someone who cares about the customer and wants to find creative ways to help them reach their goals.

Learner: In our space, there is always something new to learn or a new problem to dig into. We are looking for someone who will use our existing knowledge, dig into problems, and find solutions on their own.

Be Part of a Team: We are a close-knit team across three locations and focus on being a resource to one another. We are looking for someone to join us

Requirements/Skills:

2-3 years in a customer-facing role, with experience providing support via email and video calls.

Strong verbal and written communication skills - English

Enjoys working with software, learning new things, and has experience with technology.

Nice to have: Experience in a mid to high-volume call/email support role

Nice to have: Basic SQL knowledge

Ability to work - 1 PM - 10:00 PM (WET), Monday through Friday

Diversity. Bitsight is proud to be an equal opportunity employer. This means we do not tolerate discrimination of any kind and are committed to providing equal employment opportunities regardless of your gender identity, race, nationality, religion, sexual orientation, status as a protected veteran, or status as an individual with a disability.

Culture. We put our people first. Bitsight offers best in class benefits. We devote the same energy to nurturing our company's inclusive culture as we apply to serving our customers' needs. Working at Bitsight will give you the opportunity to fulfill your professional goals and expand your skills.

Open-minded. If you got to this point, we hope you're feeling excited about the job description you just read. Even if you don't feel that you meet every single requirement, we still encourage you to apply. We're eager to meet people that believe in Bitsight's mission and can contribute to our team in a variety of ways.

Additional Information for United States of America Applicants:

Bitsight also provides reasonable accommodations to qualified individuals with disabilities or based on a sincerely held religious belief in accordance with applicable laws. If you need to inquire about a reasonable accommodation, or need assistance with completing the application process, please email ****** . This contact information is for accommodation requests only, and cannot be used to inquire about the status of applications.

Qualified applicants with criminal histories will be considered for employment consistent with applicable law.

This position may be considered a promotional opportunity pursuant to the Colorado Equal Pay for Equal Work Act.

#J-18808-Ljbffr


  • Technical Support Analyst

    3 semanas atrás


    Lisboa, Portugal Buscojobs Portugal Tempo inteiro

    Position: Technical Support Analyst (Senior)Location: Lisbon (Hybrid Work Model)Experience Level: Senior (5+ years)ABOUT THE ROLE:As a Technical Analyst with Top Sigma, you will be key in diagnosing and resolving high-level (L3) technical and functional incidents, primarily in the Manufacturing, PLD, and HSE domains . This position is ideal for professionals...


  • Lisboa, Portugal Top Sigma, Lda Tempo inteiro

    JOB DETAILS: Position: Technical Support Analyst (Senior) Location: Lisbon (Hybrid Work Model) Experience Level: Senior (5+ years) ABOUT THE ROLE: As a Technical Analyst with Top Sigma, you will be key in diagnosing and resolving high-level (L3) technical and functional incidents, primarily in the Manufacturing, PLD, and HSE domains .This position is ideal...


  • Lisboa, Portugal Top Sigma, Lda Tempo inteiro

    JOB DETAILS:Position: Technical Support Analyst (Senior)Location: Lisbon (Hybrid Work Model)Experience Level: Senior (5+ years)ABOUT THE ROLE:As a Technical Analyst with Top Sigma, you will be key in diagnosing and resolving high-level (L3) technical and functional incidents, primarily in the Manufacturing, PLD, and HSE domains . This position is ideal for...

  • Technical Support Analyst

    6 meses atrás


    Lisboa, Portugal Full Fabric Tempo inteiro

    **Overview**: As a Technical Support Analyst at our EdTech company, your primary responsibility will be to provide exceptional daily customer support. You will serve as the frontline contact for clients, addressing enquiries, troubleshooting issues, and ensuring the smooth operation of our products and services. This position offers an exciting opportunity...

  • Technical Support Analyst

    6 meses atrás


    Lisboa, Portugal Motorola Solutions Tempo inteiro

    **Company Overview**: At Motorola Solutions, we're guided by a shared purpose - helping people be their best in the moments that matter - and we live up to our purpose every day by solving for safer. Because people can only be their best when they not only feel safe, but are safe. We're solving for safer by building the best possible technologies across...

  • Support Analyst

    3 semanas atrás


    Lisboa, Portugal WIRE IT Tempo inteiro

    **WIRE IT** is a global company specialized in IT services. We are supported by an experienced team that knows the IT market, allowing our customers to make the best decisions and accomplish their business goals. We are currently looking for a **Support Analyst** to join our team. **Location**: Remote, Portugal. **Required skills**: - Degree in Computer...


  • Lisboa, Lisboa, Portugal Top Sigma, Lda Tempo inteiro

    About the Role:At Top Sigma, we're seeking a highly skilled Technical Support Analyst to join our team. As a key member of our technical team, you'll be responsible for diagnosing and resolving complex technical issues, primarily in the Manufacturing, PLD, and HSE domains.This is an excellent opportunity for professionals with a strong background in systems...

  • Support Analyst

    Há 4 dias


    Lisboa, Portugal Wireit Tempo inteiro

    WIRE IT is a global company specialized in IT services. We are supported by an experienced team that knows the IT market, allowing our customers to make the best decisions and accomplish their business goals. We are currently looking for a Support Analyst to join our team. Location: Remote, Portugal. Required skills: Degree in Computer Engineering,...


  • Lisboa, Lisboa, Portugal BMC Software, Inc. Tempo inteiro

    Unlock Your Potential as a Technical Support Analyst at BMCWe're an award-winning, equal opportunity, culturally diverse, and fun place to be. Our work environment allows you to balance your priorities, and we champion your wins. Your peers will inspire, drive, support you, and make you laugh out loud.As a Technical Support Analyst at BMC, you'll be at the...

  • Technical Support Analyst

    6 meses atrás


    Lisboa, Portugal BitSight Tempo inteiro

    Bitsight is a cyber risk management leader transforming how companies manage exposure, performance, and risk for themselves and their third parties. Companies rely on Bitsight to prioritize their cybersecurity investments, build greater trust within their ecosystem, and reduce their chances of financial loss. Built on over a decade of technological...

  • Support Analyst

    3 semanas atrás


    Lisboa, Portugal Wireit Tempo inteiro

    WIRE IT is a global company specialized in IT services. We are supported by an experienced team that knows the IT market, allowing our customers to make the best decisions and accomplish their business goals.We are currently looking for a Support Analyst to join our team.Location: Remote, Portugal.Required skills:Degree in Computer Engineering, Information...

  • Support Analyst

    3 semanas atrás


    Lisboa, Portugal Phiture Tempo inteiro

    WIRE IT is a global company specialized in IT services. We are supported by an experienced team that knows the IT market, allowing our customers to make the best decisions and accomplish their business goals.We are currently looking for a Support Analyst to join our team.Location: Remote, Portugal.Required skills:Degree in Computer Engineering, Information...


  • Lisboa, Portugal Kaizen Gaming Tempo inteiro

    **We are Kaizen Gaming** ***Kaizen Gaming, the team powering Betano, is one of the biggest GameTech companies in the world, operating in 17 markets with 2 brands (Betano & Stoiximan). We always aim to leverage cutting-edge technology, providing the best experience to our millions of customers who trust us for their entertainment. We are a diverse team of...

  • Support Analyst

    Há 1 mês


    Lisboa, Portugal Michael Page Portugal Tempo inteiro

    Support Analyst (Erp)  (m/f)Referencia: JN -******** Adicionado em 30.10.2024 Sobre os nossos clientes * Our client is international client in Logistics area. Descriçao da oferta This client is looking for Support Analyst profile, focus on ERP support, with experience in international projects. Description Provide timely and effective technical support to...

  • Technical Support Analyst

    6 meses atrás


    Lisboa, Portugal BitSight Tempo inteiro

    Bitsight is a cyber risk management leader transforming how companies manage exposure, performance, and risk for themselves and their third parties. Companies rely on Bitsight to prioritize their cybersecurity investments, build greater trust within their ecosystem, and reduce their chances of financial loss. Built on over a decade of technological...


  • Lisboa, Portugal Dellent Consulting Tempo inteiro

    Would you like to make an impact in different industries with your work? Then this project is for you. Here you will have the opportunity to be part of a multicultural and inclusive team with global projection that contacts with areas such as consultancy, law, strategy, insurance, finance, among others. We are looking for a Technical Business Analyst to...

  • Technical Support Specialist

    4 semanas atrás


    Lisboa, Lisboa, Portugal Top Sigma, Lda Tempo inteiro

    About the RoleWe are seeking a Senior Technical Support Analyst to join our team at Top Sigma, Lda. This is an exciting opportunity for a highly skilled professional to drive technical obsolescence planning and contribute to solution documentation.Key ResponsibilitiesDiagnose and resolve high-level technical incidents in the Manufacturing, PLD, and HSE...

  • IT Support Analyst

    4 semanas atrás


    Lisboa, Lisboa, Portugal WTW Tempo inteiro

    About WTWWTW is an award-winning advisory, broking and solutions company that helps clients worldwide turn risk into a path for growth.The OpportunityWe are seeking an IT Support Analyst to join our Regional Delivery Hub in Lisbon.Key Responsibilities:Provide first-line support for end-users, managing customer queries and performing basic...

  • Digital Support Specialist

    4 semanas atrás


    Lisboa, Lisboa, Portugal Support Tempo inteiro

    Unlock a Better Quality of Life at WorkAbout MoveWORKMoveWORK provides cutting-edge solutions to improve work-life balance for occupants, customers, and service agents. Our innovative SaaS platform offers customizable mobile applications and premium services like user coaching, training, and technical support.Role OverviewWe are seeking an experienced...

  • Technical Analyst

    Há 1 mês


    Lisboa, Portugal Dellent Consulting Tempo inteiro

    Are you eager to be part of a multinational project in the field of information technology? Here you'll have the opportunity to work as a consultant and collaborate with talented colleagues and clients across the globe. Join us in this project and start making a contribution to innovation in the industry!We are looking for a  Technical Analyst  to work in...