Technical Support Specialist

Há 7 dias

Lisboa, Lisboa, Portugal BMC Software, Inc. Tempo inteiro

Unlock Your Potential as a Technical Support Analyst at BMC


We're an award-winning, equal opportunity, culturally diverse, and fun place to be. Our work environment allows you to balance your priorities, and we champion your wins. Your peers will inspire, drive, support you, and make you laugh out loud.


As a Technical Support Analyst at BMC, you'll be at the forefront of integrating cutting-edge technologies like Big Data, cloud-based platforms, and mobile applications. Your skills will directly enhance our customer relationships through world-class service and proactive support, ensuring customer delight at every interaction.


In this role, you will:



  • Work on complex system-level problems across Windows or Linux/Unix platforms, as well as application layer issues and network communications.
  • Collaborate with Research and Development to address intricate support challenges, enhancing our solutions and your own technical acumen.
  • Find solutions and build knowledge bases that contribute to our collective learning and customer success.

To succeed, you'll bring the following skillset & experience:



  • Years of experience supporting software products in a software company environment, with demonstrable knowledge of support processes and procedures.
  • Motivated and collaborative attitude, with a strong problem-solving ability.
  • Excellent written and verbal communication skills for answering technical questions and customer follow-up.
  • Proficiency in Linux/Unix, SQL, and databases like Oracle, PostgreSQL & MS SQL Server.

BMC offers opportunities for growth and development in areas such as:



  • Control-M Workload Automation.
  • Shell scripting languages like Korn Shell, PowerShell, Perl, or Bash.
  • Java application servers such as Weblogic, WebSphere, and Tomcat.
  • Debugging with software development tools.

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