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.WHAT YOU'LL DOEnterprise Services (ES) was established in 2022 to provide resilient, scalable and cost-competitive services to BCGers around the world. It includes a range of business-critical activities including Global Finance Operations, Procurement & Payables, Travel, Meetings & Events, Case Team Services, ClientView, Real Estate, Executive Support Services, and Business Insights and Analytics; supported by transversal expertise in our product portfolios and Service Excellence teams. Approximately 70% of Enterprise Services employees are located in Delhi, with smaller concentrations in London, Boston, Madrid, Munich, and Atlanta.The Enterprise Services Excellence Team (ESXT) partners across BCG's ES Service Lines to instill a sophisticated analytics-based service management infrastructure, oversee large change programs, drive ES business growth, and advance people-centric learning & development initiatives. ESXT ensures BCG's organizations to grow, build sustainable competitive advantage, and drive positive societal impact. Enterprise Services set the standard for BCG operations, enabling BCG's global impact that empowers our clients.As a Director, you will join at a transformational moment as we elevate the analytics capabilities of our global functions, designing a unified approach to global operations business intelligence. The role will bring strategic insights to light through data analysis, visualizations, and the design of compelling narratives that spur action. Together with your colleagues in the Enterprise Services teams, you will help to embed analyses into executive and management decision-making.Your role will be to lead narrative creation around ES service value delivery, and you will be expected to:Work directly with the ES Managing Director / Partner and the ES Service Excellence Senior Director to clearly communicate ES value to leaders across BCG.Support ES Service Line Leaders in defining, measuring, and articulating their Service Lines' value propositions through compelling, data-driven narratives.Formulate important updates to BCG's most senior leaders – its C-level executives, Operating Committee, and Operations Leadership Team.Drive critical thinking, and challenge ES Service Line Leaders to create, capture and measure the essence of the value that ES delivers.Foster connections between ES teams, bridging gaps across shared priorities and driving collaboration across the organization.Collaborate with the Enterprise Services Leadership Team (ESLT), to support their agenda and drive value for BCG.YOU'RE GOOD ATListening carefully and thinking independently: You can hear what someone needs, translate it into your own words, and create it effectively.Communicating in a mature and thoughtful manner: You demonstrate clear, concise, and persuasive communication valued by senior leaders in discussions and meetings
