Escalation Manager

Overview We are seeking a highly skilled and experienced Escalation Manager to join our dynamic team. The Escalation Manager will act as the key liaison between our Customer Success Managers (CSMs) and the Engineering and Product teams. The primary responsibility of this role is to manage and resolve complex customer issues that require advanced technical...

**Overview***: We are seeking a highly skilled and experienced Escalation Manager to join our dynamic team. The Escalation Manager will act as the key liaison between our Customer Success Managers (CSMs) and the Engineering and Product teams. The primary responsibility of this role is to manage and resolve complex customer issues that require advanced...

**Overview***: We are seeking a highly skilled and experienced Escalation Manager to join our dynamic team. The Escalation Manager will act as the key liaison between our Customer Success Managers (CSMs) and the Engineering and Product teams. The primary responsibility of this role is to manage and resolve complex customer issues that require advanced...

Overview:We are seeking a highly skilled and experienced Escalation Manager to join our dynamic team. The Escalation Manager will act as the key liaison between our Customer Success Managers (CSMs) and the Engineering and Product teams. The primary responsibility of this role is to manage and resolve complex customer issues that require advanced technical...

OverviewWe are seeking a highly skilled and experienced Escalation Manager to join our dynamic team. The Escalation Manager will act as the key liaison between our Customer Success Managers (CSMs) and the Engineering and Product teams. The primary responsibility of this role is to manage and resolve complex customer issues that require advanced technical...

Overview We are seeking a highly skilled and experienced Escalation Manager to join our dynamic team. The Escalation Manager will act as the key liaison between our Customer Success Managers (CSMs) and the Engineering and Product teams. The primary responsibility of this role is to manage and resolve complex customer issues that require advanced technical...

Overview We are seeking a highly skilled and experienced Escalation Manager to join our dynamic team. The Escalation Manager will act as the key liaison between our Customer Success Managers (CSMs) and the Engineering and Product teams. The primary responsibility of this role is to manage and resolve complex customer issues that require advanced...

Overview We are seeking a highly skilled and experienced Escalation Manager to join our dynamic team. The Escalation Manager will act as the key liaison between our Customer Success Managers (CSMs) and the Engineering and Product teams. The primary responsibility of this role is to manage and resolve complex customer issues that require advanced technical...

Support Escalation Manager - Lisbon/Hybrid Lisboa Published on July 24, 2023DescriptionMain Tasks and Responsibilities:Customer Resolution: Acts as a primary contact for moderate to highly complex (eg. longer running issues or more sensitive issues) escalation issues for customers. Collaborate with various internal and external teams to resolve customer...

Acronis is a world leader in cyber protection—empowering people by providing them with cutting-edge technology that enables them to monitor, control, and protect the data that their businesses and lives depend on. We are looking for a Incident and Escalation Manager who is ready to join our mission in creating a #CyberFit futureIn this role you will...

**Description**: **Main Tasks and Responsibilities**: Customer Resolution: - Acts as a primary contact for moderate to highly complex (eg. longer running issues or more sensitive issues) escalation issues for customers. Collaborate with various internal and external teams to resolve customer issues. Communicate with customers to understand their issue and...

Acronis is a world leader in cyber protection—empowering people by providing them with cutting-edge technology that enables them to monitor, control, and protect the data that their businesses and lives depend on. We are looking for a Incident and Escalation Manager who is ready to join our mission in creating a #CyberFit future! In this role you will...

Acronis is a world leader in cyber protection—empowering people by providing them with cutting-edge technology that enables them to monitor, control, and protect the data that their businesses and lives depend on. We are looking for a Incident and Escalation Manager who is ready to join our mission in creating a #CyberFit future! In this role you will...

With over 17,000 employees worldwide, the Microsoft Customer Experience & Success (CE&S) organization is responsible for the strategy, design, and implementation of Microsoft’s end-to-end customer experience. Come join CE&S and help us build a future where customers come to us not only because we provide industry-leading products and services, but also...

With over 17,000 employees worldwide, the Microsoft Customer Experience & Success (CE&S) organization is responsible for the strategy, design, and implementation of Microsoft’s end-to-end customer experience. Come join CE&S and help us build a future where customers come to us not only because we provide industry-leading products and services, but also...

With over 17,000 employees worldwide, the Microsoft Customer Experience & Success (CE&S) organization is responsible for the strategy, design, and implementation of Microsoft's end-to-end customer experience. Come join CE&S and help us build a future where customers come to us not only because we provide industry-leading products and services, but also...

Service Delivery ManagerLisboa Lisbon, Lisbon, Portugal The IT Service Delivery Manager will play a crucial role in ensuring the successful delivery of IT services to WTW colleagues by effectively managing business relationships, resolving service performance or degradation challenges and assisting with the resolution of critical incidents. The IT Service...

The IT Service Delivery Manager will play a crucial role in ensuring the successful delivery of IT services to WTW colleagues by effectively managing business relationships, resolving service performance or degradation challenges and assisting with the resolution of critical incidents. The IT Service Delivery Manager will be responsible for overseeing the...

Lead a Accounts Payable Divisions team as an AP manager Validate recommendations and lead implementation on Accounts Payable policies and procedures Analyzing and resolving escalated back office issues related to AP applications Plan and lead strategic planning for both immediate and future back office application needs Validate and lead update department...

Referência 12786_Project Manager - IT Risk_Lisboa **Descrição**: Project Manager **Perfil**: - Senior experience in Project Management; - Previous IT Risk experience; - Mastery of MSOffice Package: Word, PowerPoint, Excel; - Familiarity with Reports; - Fluent English. Responsabilities: Alert processing, escalation, resource mobilization, resource...