![Acronis](https://media.trabajo.org/img/noimg.jpg)
Incident And Escalation Manager
3 semanas atrás
Acronis is a world leader in cyber protection—empowering people by providing them with cutting-edge technology that enables them to monitor, control, and protect the data that their businesses and lives depend on. We are looking for a Incident and Escalation Manager who is ready to join our mission in creating a #CyberFit future
In this role you will function as an Incident and Escalation Manager for the Company's products and services. You will drive and supervise mitigation and resolution of high-impact and/or visibility incidents for the Company's partners and customers. Along with the technical teams, you will build efficient problem solutions, will establish trusted communications with the incident stakeholders, and will deliver actionable root cause analysis to the leadership team.
Every member of our "A-Team" has an instrumental role and impact on the success of Acronis' innovative and growing business, so we are looking for someone who enjoys working in dynamic, global teams and thrives in a fast-paced and rapidly changing work environment. Just like everyone at Acronis, the ideal candidate will embody all of our company values: responsive, alert, detail-oriented, makes decisions, and never gives up.
WHAT YOU'LL DO Supervise and coordinate Escalation Response Team activities during critical incidents (global incidents, executive escalations, large accounts at risk);Manage communications and activities on the escalated incidents from various internal stakeholders.Manage incident response lifecycle: preparation, mitigation, and root cause analysis after complete resolution.Facilitate weekly review of technical incidents and support volume drivers.Provide incident tracking and analytics for the VIP accounts management program.Report procedural inefficiency based on lessons learned and as a Customer Support liaison, work closely with Software Engineering, Data Center Operations, Product Management, and Customer Success departments to achieve optimal efficiency when working on the escalated incident.Work on additional technical tasks and projects assigned by the department leadership.WHAT YOU BRING (EXPERIENCE & QUALIFICATIONS) Fluent English (both oral and written, C1/Advanced as a minimum as a minimum).2+ years of experience working in a software vendor, MSP, and MSSP in an incident management or leadership role.IT background with solid technology fundamentals knowledge (virtualization, cloud, network, operating systems, storage systems, cyber security).Project management practical experience or ITIL knowledge.Great communication skills and customer focus.Strong relationship-building skills (to be able to develop and maintain constructive relationships across departments and manages disagreements effectively).Ability to prioritize and switch between a variety of time-sensitive issues.Passion for troubleshooting and ability to come up with efficient solutions for complex issues.Mindset for process management and improvement, analytical and holistic approach for tackling the problems.Decision-making skills and commitment to customer service excellence.Would be considered plus if you have Additional language (German, Spanish, Portuguese, or French).*Please submit your resume and application in English WHO WE ARE Acronis is revolutionizing cyber protection by unifying backup, disaster recovery, storage, next-generation anti-malware, and protection management into one solution. This all-in-one integration removes the complexity and risks associated with non-integrated solutions and offers easy, complete and reliable data protection for all workloads, applications, and systems across any environment—all at a low and predictable cost.
Founded in Singapore in 2003 and incorporated in Switzerland in 2008, Acronis now has more than 2,000 employees and offices in 34 locations worldwide. Its solutions are trusted by more than 5.5 million home users and 500,000 companies, and top-tier professional sports teams. Acronis products are available through over 50,000 partners and service providers in over 150 countries and 26 languages.
Acronis is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, marital status, national origin, physical or mental disability, medical condition, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, gender identity or expression, or any other characteristic protected by applicable laws, regulations, and ordinances. #LI-LD1
#J-18808-Ljbffr
-
Incident And Escalation Manager
1 semana atrás
Lisboa, Lisboa, Portugal Acronis Tempo inteiroAcronis is a world leader in cyber protection—empowering people by providing them with cutting-edge technology that enables them to monitor, control, and protect the data that their businesses and lives depend on. We are looking for a Incident and Escalation Manager who is ready to join our mission in creating a #CyberFit futureIn this role you will...
-
Escalation Manager
Há 3 dias
Lisboa, Portugal Full Fabric Tempo inteiro.Overview We are seeking a highly skilled and experienced Escalation Manager to join our dynamic team. The Escalation Manager will act as the key liaison between our Customer Success Managers (CSMs) and the Engineering and Product teams. The primary responsibility of this role is to manage and resolve complex customer issues that require advanced technical...
-
Escalation Manager
4 semanas atrás
Lisboa, Portugal Full Fabric Tempo inteiro**Overview***: We are seeking a highly skilled and experienced Escalation Manager to join our dynamic team. The Escalation Manager will act as the key liaison between our Customer Success Managers (CSMs) and the Engineering and Product teams. The primary responsibility of this role is to manage and resolve complex customer issues that require advanced...
-
Escalation Manager
1 semana atrás
Lisboa, Lisboa, Portugal Full Fabric Tempo inteiroOverview:We are seeking a highly skilled and experienced Escalation Manager to join our dynamic team. The Escalation Manager will act as the key liaison between our Customer Success Managers (CSMs) and the Engineering and Product teams. The primary responsibility of this role is to manage and resolve complex customer issues that require advanced technical...
-
Escalation Manager
1 semana atrás
Lisboa, Lisboa, Portugal FULL FABRIC Tempo inteiroOverview We are seeking a highly skilled and experienced Escalation Manager to join our dynamic team. The Escalation Manager will act as the key liaison between our Customer Success Managers (CSMs) and the Engineering and Product teams. The primary responsibility of this role is to manage and resolve complex customer issues that require advanced technical...
-
Escalation Manager
3 semanas atrás
Lisboa, Portugal Buscojobs PT C2 Tempo inteiroOverview We are seeking a highly skilled and experienced Escalation Manager to join our dynamic team. The Escalation Manager will act as the key liaison between our Customer Success Managers (CSMs) and the Engineering and Product teams. The primary responsibility of this role is to manage and resolve complex customer issues that require advanced...
-
Escalation Manager
3 semanas atrás
Lisboa, Portugal Full Fabric Tempo inteiroOverview We are seeking a highly skilled and experienced Escalation Manager to join our dynamic team. The Escalation Manager will act as the key liaison between our Customer Success Managers (CSMs) and the Engineering and Product teams. The primary responsibility of this role is to manage and resolve complex customer issues that require advanced technical...
-
Escalation Manager
Há 3 dias
Lisboa, Portugal Full Fabric Tempo inteiroOverviewWe are seeking a highly skilled and experienced Escalation Manager to join our dynamic team. The Escalation Manager will act as the key liaison between our Customer Success Managers (CSMs) and the Engineering and Product teams. The primary responsibility of this role is to manage and resolve complex customer issues that require advanced technical...
-
Escalation Manager
1 semana atrás
Lisboa, Lisboa, Portugal Full Fabric Tempo inteiroOverview We are seeking a highly skilled and experienced Escalation Manager to join our dynamic team. The Escalation Manager will act as the key liaison between our Customer Success Managers (CSMs) and the Engineering and Product teams. The primary responsibility of this role is to manage and resolve complex customer issues that require advanced technical...
-
Incident and Complaint Manager
1 semana atrás
Lisboa, Portugal Olisipo Tempo inteiroReferência 13226_Incident and Complaint Manager_Lisboa **Descrição**: N/A **Perfil**: - At least 2 years of professional experience in incident and complaint management; - Strong verbal and written communication skills; - Advanced proficiency in English language; - Ability to effectively communicate and coordinate with others; - Familiarity with...
-
Change & Incident Manager
Há 3 dias
Lisboa, Portugal Eurofins Tempo inteiro.Job Description In a nutshell As a Change & Incident Manager, you will handle change & incident management effectively by coordinating with global support teams to ensure service restoration/fix as soon as possible, while driving improvement in service availability. You will be chair of the change management board, and accountable for change processes in...
-
Technical Incident Response Manager
3 semanas atrás
Lisboa, Portugal Acronis Tempo inteiroAcronis is a world leader in cyber protection—empowering people by providing them with cutting-edge technology that enables them to monitor, control, and protect the data that their businesses and lives depend on. We are looking for a Technical Incident Response Manager who is ready to join our mission in creating a #CyberFit future! In this role you will...
-
Incident and Complaint Management
4 semanas atrás
Lisboa, Portugal Winning Tempo inteiroAt Winning Consulting we are looking for an **Incident and Complaint Management** to join the project of an important multinational company in the technology sector in Lisbon. **Responsabilities**: - Monitor and improve the overall Incident and Complaint Management Performance in a multiprovider environment. - Through reporting and analysis, pinpoint...
-
Incident and Complaint Management
Há 2 dias
Lisboa, Portugal Winning Tempo inteiroAt Winning Consulting we are looking for an **Incident and Complaint Management** to join the project of an important multinational company in the technology sector in Lisbon. **Responsabilities**: - Monitor and improve the overall Incident and Complaint Management Performance in a multiprovider environment. - Through reporting and analysis, pinpoint...
-
Support Escalation Manager
1 semana atrás
Lisboa, Lisboa, Portugal Noesis Tempo inteiroSupport Escalation Manager - Lisbon/Hybrid Lisboa Published on July 24, 2023DescriptionMain Tasks and Responsibilities:Customer Resolution: Acts as a primary contact for moderate to highly complex (eg. longer running issues or more sensitive issues) escalation issues for customers. Collaborate with various internal and external teams to resolve customer...
-
Technical Incident Response Manager
1 semana atrás
Lisboa, Lisboa, Portugal Acronis Tempo inteiroAcronis is a world leader in cyber protection—empowering people by providing them with cutting-edge technology that enables them to monitor, control, and protect the data that their businesses and lives depend on. We are looking for a Technical Incident Response Manager who is ready to join our mission in creating a #CyberFit futureIn this role you will...
-
Incident and Complaint Management
1 semana atrás
Lisboa, Lisboa, Portugal Winning Tempo inteiroAt Winning Consulting we are looking for an Incident and Complaint Management to join the project of an important multinational company in the technology sector in Lisbon.Responsabilities: Monitor and improve the overall Incident and Complaint Management Performance in a multiprovider environment. Through reporting and analysis, pinpoint inconsistencies and...
-
Incident Manager
2 semanas atrás
Lisboa, Portugal Olisipo Tempo inteiroReferência 12094_Incident Manager_Lisbon **Descrição**: Service Manager **Perfil**: We are looking for Incident Manager to integrate a project in Lisbon. - Experience with major incident management and reporting; - Excellent communication skills with the Incident Process Owner; - Familiar with ITIL best practices. **Oferecemos**: - Personal...
-
Change & Incident Manager
Há 3 dias
Lisboa, Portugal Eurofins Tempo inteiroJob DescriptionIn a nutshellAs a Change & Incident Manager, you will handle change & incident management effectively by coordinating with global support teams to ensure service restoration/fix as soon as possible, while driving improvement in service availability.You will be chair of the change management board, and accountable for change processes in line...
-
Infrastructure And Incident Manager
1 semana atrás
Lisboa, Lisboa, Portugal Aubay Portugal Tempo inteiroEmprego > Infrastructure and Incident Manager Your connection with Aubay starts in the following lines: Aubay Portugal is a multinational French company, in Portugal since 2007. We have offices in Lisbon and Oporto and we are a specialized consultant in Management, Implementation, Development and Maintenance of Information Systems. We have more than 150...