Change & Incident Manager

Há 3 dias


Lisboa, Portugal Eurofins Tempo inteiro

.Job Description In a nutshell As a Change & Incident Manager, you will handle change & incident management effectively by coordinating with global support teams to ensure service restoration/fix as soon as possible, while driving improvement in service availability. You will be chair of the change management board, and accountable for change processes in line with Eurofins standards, while handling end to end communications to relevant stakeholders effectively and efficiently as per defined processes. Where will you be based and what business will you support? Based in Lisbon, you will support Eurofins clinical diagnostic services business line to ensure that every patient, wherever he or she lives, has access to the most specialized and most innovative techniques for diagnosis, monitoring and therapeutic decisions. Eurofins endeavours to develop all of our software applications- house to service and support our numerous laboratories globally. Hundreds of thousands of clinical diagnostic tests are performed every day, and our Clinical LIMS Europe Program will extensively be used as the central Laboratory Information Management System throughout Europe. This role is crucial in defining project requirements and activities that require extensive planning and organisation, which can be augmented by the use of technology. How can you help us? As a Change & Incident Manager you will be providing Major Incident Management support for all major IT Incidents, by collaborating closely with various IT Infrastructure and application support teams. You will own the change management process for development and operations. You will: Manage Major (P1 and P2) Incidents, ensuring that they are logged, progressed, updated, authorized, expedited and resolved efficiently; Chair conference callsand/or group chats with participants including Service Managers, Technical Support teams, senior management and vendors; Create & chair change management board and logging decisions; Notify senior leadership of current status and business impact during major incident situations; Prepare Post incident document along with technical teams to assist to identify the root cause of the incidents; Ensure proper escalation procedures are followed and correct support teams are engaged to troubleshoot the issue within timelines


  • Change & Incident Manager

    1 semana atrás


    Lisboa, Lisboa, Portugal Eurofins Tempo inteiro

    Job Description In a nutshell As a Change & Incident Manager, you will handle change & incident management effectively by coordinating with global support teams to ensure service restoration/fix as soon as possible, while driving improvement in service availability. You will be chair of the change management board, and accountable for change processes in...


  • Lisboa, Portugal Eurofins Tempo inteiro

    Job DescriptionIn a nutshellAs a Change & Incident Manager, you will handle change & incident management effectively by coordinating with global support teams to ensure service restoration/fix as soon as possible, while driving improvement in service availability.You will be chair of the change management board, and accountable for change processes in line...

  • Change & Incident Manager

    1 semana atrás


    Lisboa, Portugal Eurofins Tempo inteiro

    **Company Description** **_ Why are we here?_** Eurofins Scientific is an international life sciences company, providing a unique range of analytical testing services to clients across multiple industries, to make life and our environment safer, healthier and more sustainable. From the food you eat, to the water you drink, to the medicines you rely on,...

  • Change & Incident Manager

    1 semana atrás


    Lisboa, Lisboa, Portugal Eurofins Tempo inteiro

    Job Description In a nutshell As a Change & Incident Manager, you will handle change & incident management effectively by coordinating with global support teams to ensure service restoration/fix as soon as possible, while driving improvement in service availability. You will be chair of the change management board, and accountable for change...

  • Change & Incident Manager

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    Why are we here? Eurofins Scientific is an international life sciences company, providing a unique range of analytical testing services to clients across multiple industries, to make life and our environment safer, healthier and more sustainable. From the food you eat, to the water you drink, to the medicines you rely on, Eurofins laboratories work with the...

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    Why are we here? Eurofins Scientific is an international life sciences company, providing a unique range of analytical testing services to clients across multiple industries, to make life and our environment safer, healthier and more sustainable. From the food you eat, to the water you drink, to the medicines you rely on, Eurofins laboratories work with the...

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  • Change & Incident Manager

    1 semana atrás


    Lisboa, Lisboa, Portugal Eurofins Tempo inteiro

    Job DescriptionIn a nutshellAs a Change & Incident Manager, you will handle change & incident management effectively by coordinating with global support teams to ensure service restoration/fix as soon as possible, while driving improvement in service availability. You will be chair of the change management board, and accountable for change processes in line...

  • Change & Incident Manager

    1 semana atrás


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    Why are we here? Eurofins Scientific is an international life sciences company, providing a unique range of analytical testing services to clients across multiple industries, to make life and our environment safer, healthier and more sustainable. From the food you eat, to the water you drink, to the medicines you rely on, Eurofins laboratories work with the...

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    Why are we here? Eurofins Scientific is an international life sciences company, providing a unique range of analytical testing services to clients across multiple industries, to make life and our environment safer, healthier and more sustainable. From the food you eat, to the water you drink, to the medicines you rely on, Eurofins laboratories work with the...

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