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Change & Incident Manager
Há 3 dias
.Job Description In a nutshell As a Change & Incident Manager, you will handle change & incident management effectively by coordinating with global support teams to ensure service restoration/fix as soon as possible, while driving improvement in service availability. You will be chair of the change management board, and accountable for change processes in line with Eurofins standards, while handling end to end communications to relevant stakeholders effectively and efficiently as per defined processes. Where will you be based and what business will you support? Based in Lisbon, you will support Eurofins clinical diagnostic services business line to ensure that every patient, wherever he or she lives, has access to the most specialized and most innovative techniques for diagnosis, monitoring and therapeutic decisions. Eurofins endeavours to develop all of our software applications- house to service and support our numerous laboratories globally. Hundreds of thousands of clinical diagnostic tests are performed every day, and our Clinical LIMS Europe Program will extensively be used as the central Laboratory Information Management System throughout Europe. This role is crucial in defining project requirements and activities that require extensive planning and organisation, which can be augmented by the use of technology. How can you help us? As a Change & Incident Manager you will be providing Major Incident Management support for all major IT Incidents, by collaborating closely with various IT Infrastructure and application support teams. You will own the change management process for development and operations. You will: Manage Major (P1 and P2) Incidents, ensuring that they are logged, progressed, updated, authorized, expedited and resolved efficiently; Chair conference callsand/or group chats with participants including Service Managers, Technical Support teams, senior management and vendors; Create & chair change management board and logging decisions; Notify senior leadership of current status and business impact during major incident situations; Prepare Post incident document along with technical teams to assist to identify the root cause of the incidents; Ensure proper escalation procedures are followed and correct support teams are engaged to troubleshoot the issue within timelines
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Change & Incident Manager
1 semana atrás
Lisboa, Lisboa, Portugal Eurofins Tempo inteiroJob Description In a nutshell As a Change & Incident Manager, you will handle change & incident management effectively by coordinating with global support teams to ensure service restoration/fix as soon as possible, while driving improvement in service availability. You will be chair of the change management board, and accountable for change processes in...
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Change & Incident Manager
Há 3 dias
Lisboa, Portugal Eurofins Tempo inteiroJob DescriptionIn a nutshellAs a Change & Incident Manager, you will handle change & incident management effectively by coordinating with global support teams to ensure service restoration/fix as soon as possible, while driving improvement in service availability.You will be chair of the change management board, and accountable for change processes in line...
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Change & Incident Manager
1 semana atrás
Lisboa, Portugal Eurofins Tempo inteiro**Company Description** **_ Why are we here?_** Eurofins Scientific is an international life sciences company, providing a unique range of analytical testing services to clients across multiple industries, to make life and our environment safer, healthier and more sustainable. From the food you eat, to the water you drink, to the medicines you rely on,...
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Change & Incident Manager
1 semana atrás
Lisboa, Lisboa, Portugal Eurofins Tempo inteiroJob Description In a nutshell As a Change & Incident Manager, you will handle change & incident management effectively by coordinating with global support teams to ensure service restoration/fix as soon as possible, while driving improvement in service availability. You will be chair of the change management board, and accountable for change...
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Change & Incident Manager
4 semanas atrás
Lisboa, Portugal Eurofins Tempo inteiroWhy are we here? Eurofins Scientific is an international life sciences company, providing a unique range of analytical testing services to clients across multiple industries, to make life and our environment safer, healthier and more sustainable. From the food you eat, to the water you drink, to the medicines you rely on, Eurofins laboratories work with the...
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Change & Incident Manager
3 semanas atrás
Lisboa, Portugal Eurofins Tempo inteiroWhy are we here? Eurofins Scientific is an international life sciences company, providing a unique range of analytical testing services to clients across multiple industries, to make life and our environment safer, healthier and more sustainable. From the food you eat, to the water you drink, to the medicines you rely on, Eurofins laboratories work with the...
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Change & Incident Manager
3 semanas atrás
Lisboa, Portugal Eurofins Tempo inteiroWhy are we here? Eurofins Scientific is an international life sciences company, providing a unique range of analytical testing services to clients across multiple industries, to make life and our environment safer, healthier and more sustainable. From the food you eat, to the water you drink, to the medicines you rely on, Eurofins laboratories work with the...
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Change & Incident Manager
1 semana atrás
Lisboa, Lisboa, Portugal Eurofins Tempo inteiroCompany Description**_Why are we here?_**Eurofins Scientific is an international life sciences company, providing a unique range of analytical testing services to clients across multiple industries, to make life and our environment safer, healthier and more sustainable. From the food you eat, to the water you drink, to the medicines you rely on, Eurofins...
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Change & Incident Manager
1 semana atrás
Lisboa, Lisboa, Portugal Eurofins Tempo inteiroJob DescriptionIn a nutshellAs a Change & Incident Manager, you will handle change & incident management effectively by coordinating with global support teams to ensure service restoration/fix as soon as possible, while driving improvement in service availability. You will be chair of the change management board, and accountable for change processes in line...
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Change & Incident Manager
1 semana atrás
Lisboa, Lisboa, Portugal Eurofins Tempo inteiroWhy are we here? Eurofins Scientific is an international life sciences company, providing a unique range of analytical testing services to clients across multiple industries, to make life and our environment safer, healthier and more sustainable. From the food you eat, to the water you drink, to the medicines you rely on, Eurofins laboratories work with the...
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Change & Incident Manager
1 semana atrás
Lisboa, Lisboa, Portugal Eurofins Tempo inteiroWhy are we here? Eurofins Scientific is an international life sciences company, providing a unique range of analytical testing services to clients across multiple industries, to make life and our environment safer, healthier and more sustainable. From the food you eat, to the water you drink, to the medicines you rely on, Eurofins laboratories work with the...
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Change Manager
2 semanas atrás
Lisboa, Portugal Winning Tempo inteiro**Quem Somos?** A **Winning Scientific Management **atua** **na área da consultoria estratégica, com competências exclusivas ao nível da gestão, usando metodologias científicas nas suas abordagens. É a primeira empresa de consultoria no mundo a adotar o modelo de gestão científica. Isto significa que todos os serviços prestados são certificados...
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Incident Manager
2 semanas atrás
Lisboa, Portugal Celfocus Tempo inteiro**Make an impact** by working for sectors where technology is the enabler, everything is ground-breaking and there’s a constant need to be innovative. **Be part of the team** that combines business knowledge, technological edge and a design experience. Our different backgrounds and know-how are key in developing solutions and experiences for digital...
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Incident Manager
2 semanas atrás
Lisboa, Portugal Olisipo Tempo inteiroReferência 12094_Incident Manager_Lisbon **Descrição**: Service Manager **Perfil**: We are looking for Incident Manager to integrate a project in Lisbon. - Experience with major incident management and reporting; - Excellent communication skills with the Incident Process Owner; - Familiar with ITIL best practices. **Oferecemos**: - Personal...
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Incident Manager
Há 1 mês
Lisboa, Portugal Neotalent Conclusion Tempo inteiroWho are we: Neotalent Conclusion is one of the leading Iberian specialists providing services in Information Technology and Engineering services. As part of the Netherlands-based organization Conclusion, which has an ecosystem of over 25 companies and 3,600 employees, we are focused on increasing the technological capacity of our clients and the digital...
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Incident Manager
3 semanas atrás
Lisboa, Portugal Neotalent Conclusion Tempo inteiroWho are we: Neotalent Conclusion is one of the leading Iberian specialists providing services in Information Technology and Engineering services. As part of the Netherlands-based organization Conclusion, which has an ecosystem of over 25 companies and 3,600 employees, we are focused on increasing the technological capacity of our clients and the digital...
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Incident Manager
2 meses atrás
Lisboa, Portugal Integer Consulting Tempo inteiroProcuramos um Incident Manager para integrar um projeto no setor do retalho, com as seguintes responsabilidades: - Responsável pelo planeamento e coordenação de todas as atividades necessárias - Execução, monitorização e comunicação de todo os processos de incidente - Corrigir o desvio de um processo para a sua divisão/departamento em...
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Change Manager
1 semana atrás
Lisboa, Lisboa, Portugal Winning Tempo inteiroQuem Somos?A Winning Scientific Management atua na área da consultoria estratégica, com competências exclusivas ao nível da gestão, usando metodologias científicas nas suas abordagens. É a primeira empresa de consultoria no mundo a adotar o modelo de gestão científica. Isto significa que todos os serviços prestados são certificados pelas melhores...
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Incident Manager
3 semanas atrás
Lisboa, Portugal Neotalent Conclusion Tempo inteiroWho are we:Neotalent Conclusion is one of the leading Iberian specialists providing services in Information Technology and Engineering services. As part of the Netherlands-based organization Conclusion, which has an ecosystem of over 25 companies and 3,600 employees, we are focused on increasing the technological capacity of our clients and the digital...
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Incident Manager
Há 1 mês
Lisboa, Portugal Neotalent Conclusion Tempo inteiroWho are we:Neotalent Conclusion is one of the leading Iberian specialists providing services in Information Technology and Engineering services. As part of the Netherlands-based organization Conclusion, which has an ecosystem of over 25 companies and 3,600 employees, we are focused on increasing the technological capacity of our clients and the digital...