Incident Manager
2 semanas atrás
**Make an impact** by working for sectors where technology is the enabler, everything is ground-breaking and there’s a constant need to be innovative.
**Be part of the team** that combines business knowledge, technological edge and a design experience. Our different backgrounds and know-how are key in developing solutions and experiences for digital clients.
**Face challenges** and learn other ways of thinking and seeing the world - there’s always room for your energy and creativity.
**About the role**
This role involves managing the entire incident lifecycle, from detection and analysis to resolution and recovery. The Incident Manager collaborates with cross-functional teams, communicates effectively with stakeholders, and ensures that incidents are handled efficiently and in accordance with established policies and procedures.
**As a part of your job, you will**:
- Incident Management for Production Environment
- Root cause analysis
- Debug and log analysis
- Monitoring tools for alerts analysis
- Identify risks and dependencies.
- Identify Technical Debt Reduction Processes
- Suggest improvements.
- Follow-up of improvements
- Support DevOps teams
- Guarantees deployments success.
- Impact analysis of changes/enhancements
- Operational Model Blueprint review
- Compliant with SLAs, SLIs, SLOs
- Standby 24h x 7d (will happen)
- Will lead Incidents, post mortems and washup meetings
**What are we looking for?**
- Great communication skills
- Ticket management (SPOC)
- Tickets triage and ticket forwarding
Personal traits:
Ability to adapt to different contexts, teams and Clients
Teamwork skills but also sense of autonomy
Motivation for international projects and ok if travel is included
Willingness to collaborate with other players
Strong communication skills
We want people who like to roll up their sleeves and open their minds. Believe this is you? Come join the Team
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