Technical Incident Response Manager
5 meses atrás
Acronis is a world leader in cyber protection—empowering people by providing them with cutting-edge technology that enables them to monitor, control, and protect the data that their businesses and lives depend on. We are looking for a Technical Incident Response Manager who is ready to join our mission in creating a #CyberFit future
In this role you will function as an Incident and Escalation Manager for the Company's products and services. You will drive and supervise mitigation and resolution of high-impact and/or visibility incidents for the Company's partners and customers. Along with the technical teams, you will build efficient problem solutions, will establish trusted communications with the incident stakeholders, and will deliver actionable root cause analysis to the leadership team.
**WHAT YOU'LL DO**
- Supervise and coordinate Escalation Response Team activities during critical incidents (global incidents, executive escalations, large accounts at risk);
- Manage communications and activities on the escalated incidents from various internal stakeholders.
- Manage incident response lifecycle: preparation, mitigation, and root cause analysis after complete resolution.
- Facilitate weekly review of technical incidents and support volume drivers.
- Provide incident tracking and analytics for the VIP accounts management program.
- Report procedural inefficiency based on lessons learned and as a Customer Support liaison, work closely with Software Engineering, Data Center Operations, Product Management, and Customer Success departments to achieve optimal efficiency when working on the escalated incident.
- Work on additional technical tasks and projects assigned by the department leadership.
**WHAT YOU BRING (EXPERIENCE & QUALIFICATIONS)**
- Fluent English (both oral and written, C1/Advanced as a minimum as a minimum).
- 2+ years of experience working in a software vendor, MSP, and MSSP in an incident management or leadership role.
- IT background with solid technology fundamentals knowledge (virtualization, cloud, network, operating systems, storage systems, cyber security).
- Great communication skills and customer focus.
- Strong relationship-building skills (to be able to develop and maintain constructive relationships across departments and manages disagreements effectively).
- Ability to prioritize and switch between a variety of time-sensitive issues.
- Passion for troubleshooting and ability to come up with efficient solutions for complex issues.
- Mindset for process management and improvement, analytical and holistic approach for tackling the problems.
- Decision-making skills and commitment to customer service excellence.
**Would be considered plus if you have**
- Additional language (German, Spanish, Portuguese, or French).
- Project management practical experience or ITIL knowledge.
**WHO WE ARE**
Founded in Singapore in 2003 and incorporated in Switzerland in 2008, Acronis now has more than 2,000 employees and offices in 34 locations worldwide. Its solutions are trusted by more than 5.5 million home users and 500,000 companies, and top-tier professional sports teams. Acronis products are available through over 50,000 partners and service providers in over 150 countries and 26 languages.
LI-LD1
-
Incident Response Specialist
2 semanas atrás
Lisboa, Lisboa, Portugal Faurecia Automotive Gmbh Tempo inteiroIncident Response TraineeWe are seeking a highly motivated and detail-oriented Incident Response Trainee to join our team. As a key player in our Digital Transformation strategy, you will be responsible for providing assistance and expertise to our Level 2 and Level 3 Incident Response teams.Key Responsibilities:Monitor and troubleshoot security platforms to...
-
Incident Response Trainee
2 semanas atrás
Lisboa, Portugal Faurecia Tempo inteiroWe are looking for an Incident Response (m/f) Trainee to join us!New trends and expectations are reshaping the automotive industry. Inspired by the exciting new challenges associated with this revolution, Forvia anticipates the future of mobility developing cutting-edge solutions for smart life on board and sustainable mobility. If you are willing to...
-
Incident Response Trainee
2 semanas atrás
Lisboa, Portugal Faurecia Automotive Gmbh Tempo inteiroWe are looking for an Incident Response (m/f) Trainee to join us!New trends and expectations are reshaping the automotive industry. Inspired by the exciting new challenges associated with this revolution, Forvia anticipates the future of mobility developing cutting-edge solutions for smart life on board and sustainable mobility. If you are willing to...
-
Incident Response Specialist
2 semanas atrás
Lisboa, Lisboa, Portugal Faurecia Tempo inteiroJoin Our Cybersecurity TeamWe are seeking a highly motivated and detail-oriented Incident Response Trainee to join our team in Santa Maria da Feira. As a key player in our Digital Transformation strategy, you will be responsible for providing assistance and expertise to our Level 2 and Level 3 Incident Response teams.Main Responsibilities:Monitoring and...
-
Incident Response Trainee
2 semanas atrás
Lisboa, Lisboa, Portugal Faurecia Automotive Gmbh Tempo inteiroWe are seeking a highly motivated and proactive Incident Response Trainee to join our Cybersecurity team. As a key player in our Digital Transformation strategy, you will be responsible for providing assistance and expertise to Level 2 and Level 3 Incident Response teams. Your primary focus will be on monitoring and troubleshooting security platforms,...
-
Incident Manager French
2 semanas atrás
Lisboa, Lisboa, Portugal Devoteam Tempo inteiroJob Title: Incident Manager FrenchAbout the Job:Are you a skilled Incident Manager looking for a new challenge? Do you have a strong background in French and experience in managing incidents in a fast-paced environment? We are looking for a talented Incident Manager to join our team at Devoteam.Key Responsibilities: Monitor and manage incidents from start to...
-
Cybersecurity Incident Response Trainee
5 meses atrás
Lisboa, Portugal Hrb Solutions Tempo inteiroDescription A HRB Solutions encontra-se em Processo de Recrutamento para empresa multinacional, líder na área da biotecnologia aplicada à área farmacêutica. No seguimento da sua estratégia de consolidação e crescimento, o nosso Cliente pretende recrutar um Trainee de Cybersecurity e Incident Response para a Indústria Bio Farmacêutica . HRB...
-
Cyber Security Trainee
2 semanas atrás
Lisboa, Lisboa, Portugal Euronext N.V. Tempo inteiroJob Title: Cyber Security Trainee - Incident Response SpecialistEuronext N.V. is seeking a highly motivated and detail-oriented Cyber Security Trainee - Incident Response Specialist to join our Security Operations team. As a key member of our team, you will be responsible for handling, tracking, and reviewing security incidents, and working closely with SOC...
-
Incident Manager
4 semanas atrás
Lisboa, Portugal Noesis Tempo inteiro**Incident Manager**: - Lisboa - Publicado em 11 de outubro de 2024**Descrição**: **Principais Tarefas e Responsabilidades**: O Incident Manager é um profissional essencial na gestão dos serviços, responsável por assegurar que os incidentes sejam resolvidos de forma eficiente e que os problemas subjacentes sejam identificados e tratados para evitar...
-
Incident Manager
5 meses atrás
Lisboa, Portugal Celfocus Tempo inteiro**Make an impact** by working for sectors where technology is the enabler, everything is ground-breaking and there’s a constant need to be innovative. **Be part of the team** that combines business knowledge, technological edge and a design experience. Our different backgrounds and know-how are key in developing solutions and experiences for digital...
-
Incident Manager
4 semanas atrás
Lisboa, Portugal Noesis Tempo inteiro**Description**: **Principais Tarefas e Responsabilidades**: O Incident Manager é um profissional essencial na gestão dos serviços, responsável por assegurar que os incidentes sejam resolvidos de forma eficiente e que os problemas subjacentes sejam identificados e tratados para evitar recorrências. - Coordenar e articular a resposta a incidentes, tais...
-
DevOps Engineer in Emergency Response Team
2 semanas atrás
Lisboa, Lisboa, Portugal SKYLINE COMMUNICATIONS Tempo inteiroJob Title: DevOps Engineer in Emergency Response TeamWe are seeking a highly skilled DevOps Engineer to join our Emergency Response Team at Skyline Communications. As a key member of our team, you will be responsible for responding to and resolving critical incidents, assessing and diagnosing complex technical problems, and developing and implementing...
-
Incident Manager
4 semanas atrás
Lisboa, Portugal Noesis Tempo inteiroA Noesis procura candidatos com o seguinte perfil: Principais Tarefas e Responsabilidades: O Incident Manager é um profissional essencial na gestão dos serviços, responsável por assegurar que os incidentes sejam resolvidos de forma eficiente e que os problemas subjacentes sejam identificados e tratados para evitar recorrências.Coordenar e articular a...
-
Incident Manager
2 meses atrás
Lisboa, Portugal Neotalent Conclusion Tempo inteiro**Who are we**: We are talent specialists, attracting the best people and combining them with the needs of the most ambitious projects, at the right time. Our success comes from our investments in innovation, our focus on results, and, above all, the guarantee that our people will have happy and rewarding careers. With over 25 years of solid experience,...
-
Incident & Problem Manager
3 meses atrás
Lisboa, Portugal Noesis Tempo inteiro**Incident & Problem Manager**: - Lisboa - Publicado em 14 de agosto de 2024**Descrição**: **Enquadramento da função**: - O Incident & Problem Manager é um profissional essencial na gestão dos serviços, responsável por assegurar que os incidentes sejam resolvidos de forma eficiente e que os problemas subjacentes sejam identificados e tratados para...
-
Incident & Problem Manager
2 meses atrás
Lisboa, Portugal Noesis Portugal Tempo inteiro**Enquadramento da função**: - O Incident & Problem Manager é um profissional essencial na gestão dos serviços, responsável por assegurar que os incidentes sejam resolvidos de forma eficiente e que os problemas subjacentes sejam identificados e tratados para evitar recorrências; **Principais Tarefas e Responsabilidades**: - Coordenar e articular a...
-
Assistant Technical Services Manager
3 semanas atrás
Lisboa, Portugal Clubmed Tempo inteiroYou are- Organised, you prioritise your tasks efficiently and reduce response times.- Meticulous, you have a great eye for detail.- Helpful and irreproachable, you always find the right solution for all our guests.You will- Assist the technical manager in optimising the operation of the Resort's facilities, equipment and infrastructure (600 to 1,500...
-
Incident & Problem Manager
2 meses atrás
Lisboa, Portugal Noesis Portugal Tempo inteiroA Noesis procura candidatos com o seguinte perfil: Enquadramento da função: O Incident & Problem Manager é um profissional essencial na gestão dos serviços, responsável por assegurar que os incidentes sejam resolvidos de forma eficiente e que os problemas subjacentes sejam identificados e tratados para evitar recorrências; Principais Tarefas e...
-
Incident Manager
5 meses atrás
Lisboa, Portugal Neotalent Conclusion Tempo inteiroWho are we: Neotalent Conclusion is one of the leading Iberian specialists providing services in Information Technology and Engineering services. As part of the Netherlands-based organization Conclusion, which has an ecosystem of over 25 companies and 3,600 employees, we are focused on increasing the technological capacity of our clients and the digital...
-
Incident Manager
5 meses atrás
Lisboa, Portugal 1GLOBAL Tempo inteiro1GLOBAL creates better connections between people, businesses and things. Since 2006, we have built state-of-the-art SIM software, intuitive management platforms, in-network call recording, and a powerful global mobile network. We are searching for a meticulous and curious problem solver, who thrives at leading service challenges and takes continuous...