Incident Manager French

Há 1 mês


Lisboa, Lisboa, Portugal Devoteam Tempo inteiro

Job Title: Incident Manager French

About the Job:
Are you a skilled Incident Manager looking for a new challenge? Do you have a strong background in French and experience in managing incidents in a fast-paced environment? We are looking for a talented Incident Manager to join our team at Devoteam.

Key Responsibilities:
Monitor and manage incidents from start to finish, ensuring minimal impact on customers and meeting commitments
Create and track tickets to maintain a schedule and ensure full incident analysis
Organize and facilitate situation points with business, technical, and supplier stakeholders
Write progress reports and escalate incidents to the Service Delivery Lead as needed
Conduct and write daily weather reports
Create recurring incidents and build a knowledge base to anticipate or control incidents
Maintain a low inventory every day and organize weekly incident reviews
Ensure client commitments are met through metrics and ensure quality of ticket entry and customer response
Develop self-service for customers

Requirements:
More than three years of experience as an Incident Manager
Strong communication and interpersonal skills
High level of autonomy and proactivity
Proven banking experience is ideal
Experience working in an environment where delivery times and quality are under significant pressure
Understanding of information systems and production computers
Knowledge of ITIL and ServiceNow
Knowledge of Agile methods including Scrum
Proficiency in French (required)

About Devoteam:
Devoteam is a leading global player in digital transformation for large companies in the EMEA region. We believe in transforming technology to create value for our customers, partners, and employees in a world where technology is developed for people. We are proud of the culture we have built together and are looking for talented individuals to join our team.


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