Incident Manager
Há 1 mês
About Neotalent Conclusion
Neotalent Conclusion is a leading Iberian specialist in Information Technology and Engineering services. As part of the Netherlands-based organization Conclusion, we focus on increasing the technological capacity of our clients and their digital transformation.
We are talent specialists, attracting the best people and combining them with the needs of ambitious projects. Our success comes from innovation, results-driven focus, and the guarantee of happy and rewarding careers for our people.
With over 25 years of experience, Neotalent Conclusion has established its presence in key locations, including Lisbon, Porto, and Madrid. We currently have over 950 professionals in various areas.
Role Overview
We are looking for an Incident Manager with experience to join one of the largest insurance groups in the world, present in 64 countries, with offices in Lisbon (hybrid).
Key Responsibilities
- Integrate an international team to manage major incidents for platforms, infrastructure, datacenters, and centralized services consumed by entities in the EU market.
- Support the current team in coordinating major incidents and anticipate organizational changes by providing additional expertise capacity.
- Coordinate cross-functional teams to resolve MI's within established SLA's and perform problem management activities, including problem record coordination and RCA communication.
Requirements
- At least 3 years of experience as an Incident Manager.
- Expertise in Major Incident Management using standard SM tools (preferably ServiceNow).
- Experience coordinating cross-functional teams to resolve tickets within established SLA's.
- ITIL certification.
- Good written and verbal communication skills in English.
Why Join Us
- Work on challenging projects for big clients.
- Learn more about emerging technologies.
- Possibility of working remotely.
- Design your career plan.
- Access to continuous training and certifications.
- Evolving through our internal mobility program.
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