Customer Success Manager

Há 1 mês


Lisboa, Lisboa, Portugal Roomraccoon Tempo inteiro

Empower hoteliers in the French market to unlock the full potential of RoomRaccoon. As a Customer Success Manager, you will guide them in discovering valuable upgrades, from premium services such as automated customer upselling and entry-level revenue management to seamless integrations with our marketplace of connectivity partners.

Key Responsibilities:

  • Identify upsell opportunities by understanding customers' evolving needs and objectives.
  • Collaborate with the sales team to develop tailored proposals and strategies for expanding customer usage.
  • Deliver demos of RaccoonPay and showcase additional benefits to interested hoteliers.
  • Develop a comprehensive understanding of our product suite, competitor offerings, and pricing.

Requirements:

  • Fluent French language skills.
  • 2+ years of work experience in a similar role.
  • Patient and empathetic towards customers, but naturally able to lead a conversation, deal with emotions and not afraid to upsell.

What We Offer:

  • Equity.
  • Formal training budget allowance.
  • Annual hotel allowance.
  • Birthday and Xmas vouchers.

RoomRaccoon Values:

  • Accountability.
  • Beat Yesterday.
  • Clock Speed.
  • Deals a Deal.
  • Empower Another.


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