Customer Success Manager
Há 1 mês
Empower hoteliers in the French market to unlock the full potential of RoomRaccoon. As a Customer Success Manager, you will guide them in discovering valuable upgrades, from premium services such as automated customer upselling and entry-level revenue management to seamless integrations with our marketplace of connectivity partners.
Key Responsibilities:
- Identify upsell opportunities by understanding customers' evolving needs and objectives.
- Collaborate with the sales team to develop tailored proposals and strategies for expanding customer usage.
- Deliver demos of RaccoonPay and showcase additional benefits to interested hoteliers.
- Develop a comprehensive understanding of our product suite, competitor offerings, and pricing.
Requirements:
- Fluent French language skills.
- 2+ years of work experience in a similar role.
- Patient and empathetic towards customers, but naturally able to lead a conversation, deal with emotions and not afraid to upsell.
What We Offer:
- Equity.
- Formal training budget allowance.
- Annual hotel allowance.
- Birthday and Xmas vouchers.
RoomRaccoon Values:
- Accountability.
- Beat Yesterday.
- Clock Speed.
- Deals a Deal.
- Empower Another.
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