Head Of Global Support

1 semana atrás

Lisboa, Lisboa, Portugal Iptor Supply Chain Systems Tempo inteiro

Press continue to see content specific to your location.
United States
Head of Global SupportLisboa
EUR 60,000 - 80,000
SUPPORTING THE SUCCESS OF OUR CUSTOMERS NOW AND IN THE FUTURE
We have ambitious targets in front of us. Strengthening our position as a leading provider of cloud ERP-solutions for Distribution and Publishing businesses, we want to expand our Iptor family with passionate people who are committed to making a difference every day, taking care of our customer's business. At Iptor, you will join an international team and work alongside colleagues from a diverse range of backgrounds and the chance to grow your career on a global scale. If you are ready to challenge yourself and broaden your horizons, come join us
As the Head of Global Customer Support, you will be entrusted with making critical decisions that have a profound impact on Iptor's business relationships, revenue opportunities, and overall goal achievement. Your role will involve ensuring exceptional customer satisfaction and continuously improving the support provided in alignment with sales and marketing processes. By implementing effective programs, you will foster an environment that promotes success for both customers and employees. Join our team and be at the forefront of driving customer-centric excellence in a global context.
AT IPTOR, YOU WILL EXPERIENCE Professional Development: We're committed to fostering professional development and career growth. Our comprehensive training and development programs empower employees to reach their full potential.Flexible Work arrangements: Experience the liberating flexibility of working hours that suit your lifestyle. Whether you prefer a hybrid or remote work setup, we accommodate your needs.A Collaborative and Innovative culture: At Iptor, our culture thrives on recognition, trust, and respect. We foster an inclusive and supportive environment valuing everyone's contributions. We recognize dedication through an attractive salary package, bonuses, and generous vacation days. Our success is built upon collaboration and innovation.YOUR HELP AND CONTRIBUTIONS TO OUR JOURNEY Oversee and manage the entire lifecycle of Application and Infrastructure service requests, ensuring adherence to SLAs and high customer satisfaction.Lead a team of Consultants and Specialists, ensuring compliance with customer contracts and internal policies.Drive efficient and effective customer support on a global scale, focusing on revenue and cost management.Foster strong partnerships with internal leaders and set higher standards for customer support, enhancing both internal and external customer experiences.Monitor and improve customer service, including escalations, quality of service, and customer satisfaction initiatives.Implement and manage performance reports, analyzing data to drive the customer support organization towards excellence, while ensuring global process consistency and driving efficiency and automation projects. Additionally, promote development of individuals and the organization as a whole to handle all tasks effectively.YOU STAND OUT FROM THE CROWD IF YOU HAVE A minimum of 5 years of experience working in a highly complex organization.Extensive experience of 5+ years each in both services and hardware businesses.Strong background of 5+ years working in the technical industry, preferably in a customer support services environment with prior IT-related call center or call dispatch experience.Possess broad functional expertise and in-depth knowledge of related business functions, including people management and logistics procedures.Demonstrated assertiveness and proactiveness in dealing with both internal and external customers.Financial acumen to effectively navigate financial aspects of the role.And if those talents are combined with the right personality skills, we can't wait to have you on board:
Ability to work independently and collaboratively in a team environment.Strong leadership skills and ability to lead by example.Effective time management and self-motivation.Proficient in dealing with ambiguity and demonstrating adaptability.Excellent communication skills with the ability to influence others.Understanding and promoting cooperation and cultural sensitivity in the workplace.Strong analytical and problem-solving skills, with the ability to think strategically and provide innovative solutions.Excellent verbal and written communications skills in English.Inclusivity and Diversity:
At Iptor, diversity and inclusion are at the core of our values. We believe that diverse perspectives drive innovation and excellence. We foster an inclusive workplace where every individual's contributions are celebrated and respected. Join us in creating an environment where each individual's unique contributions shape our success.
RECRUITER

#J-18808-Ljbffr

  • Head Of Global Support

    2 semanas atrás

    Lisboa, Lisboa, Portugal Iptor Supply Chain Systems Tempo inteiro

    .SUPPORTING THE SUCCESS OF OUR CUSTOMERS NOW AND IN THE FUTUREWe have ambitious targets in front of us.Strengthening our position as a leading provider of cloud ERP-solutions for Distribution and Publishing businesses, we want to expand our Iptor family with passionate people who are committed to making a difference every day, taking care of our customer's...

  • Head Of Global Support

    1 dia atrás

    Lisboa, Lisboa, Portugal Tn Portugal Tempo inteiro

    .SUPPORTING THE SUCCESS OF OUR CUSTOMERS NOW AND IN THE FUTUREWe have ambitious targets in front of us.Strengthening our position as leading provider of cloud ERP-solutions for Distribution and Publishing businesses, we want to expand our Iptor family with passionate people who are committed to make a difference every day, taking care of our customer's...

  • Global Head Of Customer Support

    2 semanas atrás

    Lisboa, Lisboa, Portugal Unit4 Nv Tempo inteiro

    .We are in Business for People, empowering people in service organizations with innovative Enterprise and Business software solutions.We've innovated and taken a new approach to delivering ERP that works for people.Self-driving, adaptive, and intuitive software that is changing the way people work.Our solutions empower people and deliver a better people...

  • Global Head Of Procurement

    3 semanas atrás

    Lisboa, Lisboa, Portugal Chartered Institute Of Procurement And Supply (Cips) Tempo inteiro

    Global Director of Procurement - Global B2B Manufacturing Organisation - Strategic Procurement Transformation Executive Level Role €140k - €160k + Strong Benefits Package Lisbon (Relocation Assistance Available) This global manufacturing organisation has experienced exponential growth in recent years, leading to an exciting transformation period within...

  • Head Of Global Support

    1 semana atrás

    Lisboa, Lisboa, Portugal Iptor Supply Chain Systems Tempo inteiro

    SUPPORTING THE SUCCESS OF OUR CUSTOMERS NOW AND IN THE FUTUREWe have ambitious targets in front of us.Strengthening our position as a leading provider of cloud ERP-solutions for Distribution and Publishing businesses, we want to expand our Iptor family with passionate people who are committed to making a difference every day, taking care of our customer's...

  • Head Of Global Support, Lisboa

    2 semanas atrás

    Lisboa, Lisboa, Portugal Grabjobs Tempo inteiro

    .Social network you want to login/join with:SUPPORTING THE SUCCESS OF OUR CUSTOMERS NOW AND IN THE FUTUREWe have ambitious targets in front of us.Strengthening our position as leading provider of cloud ERP-solutions for Distribution and Publishing businesses, we want to expand our Iptor family with passionate people who are committed to make a difference...

  • Head of Global Support

    Há 14 horas

    Lisboa, Lisboa, Portugal GrabJobs Tempo inteiro

    Social network you want to login/join with:SUPPORTING THE SUCCESS OF OUR CUSTOMERS NOW AND IN THE FUTUREWe have ambitious targets in front of us. Strengthening our position as leading provider of cloud ERP-solutions for Distribution and Publishing businesses, we want to expand our Iptor family with passionate people who are committed to make a difference...

  • Head of Global Support

    1 minuto atrás

    Lisboa, Lisboa, Portugal Iptor Supply Chain Systems Tempo inteiro

    SUPPORTING THE SUCCESS OF OUR CUSTOMERS NOW AND IN THE FUTUREWe have ambitious targets in front of us. Strengthening our position as a leading provider of cloud ERP-solutions for Distribution and Publishing businesses, we want to expand our Iptor family with passionate people who are committed to making a difference every day, taking care of our customer's...

  • Global Head Of Procurement

    Há 4 dias

    Lisboa, Lisboa, Portugal Bramwith Consulting Tempo inteiro

    Global Head of Procurement - (Indirects, Directs, Capex & Transformation)Global Head of Procurement - Global Pharmaceutical Organisation – Strategic Procurement Transformation Lisbon (Relocation Assistance Available) This global manufacturing organisation has experienced exponential growth in recent years, leading to an exciting transformation period...

  • Global Head Of Customer Support

    1 semana atrás

    Lisboa, Lisboa, Portugal Unit4 Nv Tempo inteiro

    We are in Business for People, empowering people in service organizations with innovative Enterprise and Business software solutions.We've innovated and taken a new approach to delivering ERP that works for people.Self-driving, adaptive, and intuitive software that is changing the way people work.Our solutions empower people and deliver a better people...

  • Head of Global Support and Operations

    Há 10 horas

    Lisboa, Lisboa, Portugal GrabJobs Tempo inteiro

    At Iptor, we are committed to delivering exceptional customer support and ensuring the success of our customers now and in the future. As a key member of our team, you will play a vital role in strengthening our position as a leading provider of cloud ERP-solutions for Distribution and Publishing businesses.We are seeking a highly experienced professional...

  • Global Head Of Procurement

    Há 3 dias

    Lisboa, Lisboa, Portugal Bramwith Consulting Tempo inteiro

    Global Head of Procurement Opportunity We are seeking a highly experienced strategic procurement leader to head up our procurement function within a global manufacturing organisation. This is an exciting time for the business as we experience exponential growth and look to move towards best-in-class procurement practices.The ideal candidate will have...

  • Head Of Supervision And Oversight

    1 semana atrás

    Lisboa, Lisboa, Portugal Alti Tiedemann Global Tempo inteiro

    .Company DescriptionAlTi Tiedemann Global ("AlTi") is a NASDAQ listed global wealth manager, in the business of turning powerful ideas into high-performing strategies and solutions.The firm currently manages or advises on approximately $77 billion in combined assets and has an expansive network of c. 400 professionals across three continents.Whether our...

  • Head Of Global Support, Lisboa

    Há 6 dias

    Lisboa, Lisboa, Portugal Grabjobs Tempo inteiro

    Social network you want to login/join with:SUPPORTING THE SUCCESS OF OUR CUSTOMERS NOW AND IN THE FUTUREWe have ambitious targets in front of us. Strengthening our position as leading provider of cloud ERP-solutions for Distribution and Publishing businesses, we want to expand our Iptor family with passionate people who are committed to make a difference...

  • Global Head Of Procurement

    Há 6 dias

    Lisboa, Lisboa, Portugal Bramwith Consulting Tempo inteiro

    .Global Head of Procurement - Global Pharmaceutical Organisation – Strategic Procurement TransformationExecutive Level Role€140k - €160k + Strong Benefits PackageLisbon (Relocation Assistance Available)To apply please contact Adam at ****** ideal candidate will have experience operating a similar scale organisation, to effectively navigate the business...

  • Head Of Supervision And Oversight

    Há 3 dias

    Lisboa, Lisboa, Portugal Alti Tiedemann Global Tempo inteiro

    .Company Description Al Ti Tiedemann Global ("Al Ti") is a NASDAQ listed global wealth manager, in the business of turning powerful ideas into high-performing strategies and solutions.The firm currently manages or advises on approximately $77 billion in combined assets and has an expansive network of c. 400 professionals across three continents.Whether our...

  • Global Head Of Procurement

    Há 4 dias

    Lisboa, Lisboa, Portugal Bramwith Consulting Tempo inteiro

    Global Head of Procurement - Global Pharmaceutical Organisation – Strategic Procurement Transformation Executive Level Role €140k - €160k + Strong Benefits Package Lisbon (Relocation Assistance Available) To apply please contact Adam at ****** The ideal candidate will have experience operating a similar scale organisation, to effectively navigate the...

  • Head of Global Gaming Communities

    Há 6 dias

    Lisboa, Lisboa, Portugal Grabjobs Tempo inteiro

    **Company Overview**PTW International is a leading provider of community management services for the gaming industry. We are seeking a highly experienced professional to lead our Community Management division.Job DescriptionThe Head of Global Gaming Communities will be responsible for growing and expanding the vision, strategy, and operating processes to...

  • Head of Supervision and Oversight

    Há 3 dias

    Lisboa, Lisboa, Portugal AlTi Tiedemann Global Tempo inteiro

    Company DescriptionAlTi Tiedemann Global ("AlTi") is a NASDAQ listed global wealth manager, in the business of turning powerful ideas into high-performing strategies and solutions. The firm currently manages or advises on approximately $77 billion in combined assets and has an expansive network of c. 400 professionals across three continents.Whether our...

  • Head of Supervision and Oversight

    1 semana atrás

    Lisboa, Lisboa, Portugal AlTi Tiedemann Global Tempo inteiro

    Company DescriptionAlTi Tiedemann Global ("AlTi") is a NASDAQ listed global wealth manager, in the business of turning powerful ideas into high-performing strategies and solutions. The firm currently manages or advises on approximately $77 billion in combined assets and has an expansive network of c. 400 professionals across three continents.Whether our...