It Release Manager Servicenow

Há 7 dias

Lisboa, Portugal Siemens Healthcare, Unipessoal, Lda Tempo inteiro

.IT Release Manager ServiceNow (m/f/d)Amadora Amadora, Lisboa, Portugal TeamOverview: We are adynamic and innovative organization with a global presence, committed todelivering exceptional services through our ServiceNow platform. That platformplays a pivotal role in streamlining our innovation and operations, and we'reseeking an experienced IT Release Manager to lead and optimize its monthlyagile release cycle. RoleSummary: The ITRelease Manager will play a critical role in ensuring the successful deliveryof feature releases with Configuration, Customization and Development across ourstrategic ServiceNow platform. This individual will collaborate- functional teams, manage release processes, and act as a bridge between technicalteams, testing, and operations. Additionally, they will serve as a PTO proxyfor our global IT Operations Manager. Responsibilities: Release Management: Coordinate and Schedule Releases: Own the-- end release management lifecycle. Schedule, coordinate, and manage releases across the platform for multiple applications within various portfolios. Application Updates and Enhancements: Manage releases inclusive of application updates, change requests, projects, and programs. Deployment Support: Provide services and processes to assist and project and technical teams in deploying releases into production. Traceability and Auditing: Ensure that application releases are traceable, auditable, and that only authorized and verified versions are deployed. Process Adherence: Implement and Manage Release Processes: Establish and maintain release processes for customization, configuration and code through development, test, and production environments. Collaboration: Work closely with developers, testers, and IT management to improve our development and configuration lifecycle. IT Release Calendar: Build and maintain the IT Release Calendar, collaborating with teams from different workstreams to centralize the view of all releases. Risk Management and Reporting: Risk Identification and Mitigation: Manage risks and resolve issues that impact release scope, schedule, and quality. Progress Monitoring: Measure and monitor progress to ensure timely and- compliant delivery of application releases. Reporting: Provide regular reporting and updates to IT management. PTO Proxy Responsibilities: Global IT Operations Support: Act as a proxy for our global IT Operations Manager during their absence, to drive internal and external platform support teams for solving long running and critical incidents and service requests. Continuity: Ensure seamless continuity of critical IT operations during the manager's PTO. Qualifications: Experience: Proven experience as an IT Release Manager, preferably in a- scale, global environment. Technical Knowledge: Familiarity with ServiceNow, or at least similar ITSM and Agile Management platforms. Communication Skills: Excellent communication and organizational skills

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