Tv Service Delivery Manager

2 meses atrás

Lisboa, Portugal Vodafone Tempo inteiro

At Vodafone, we're working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this.
We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.
With us, you can truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.
Who you areUniversity degree in Telecommunications, Computer Science or similarExperience in the TV landscapeTeam coordination and managementProficiency in EnglishGood technological knowledge of IPTV ecosystem (MR, VTV, HEs, CDN's, OTT, RF, VODs, EPG, DVB)ITIL knowledgeAGILE and DevOps methodologiesProject Management and toolsAdvanced troubleshooting and multi-tasking skillsData analytics and reasoning skillsExperience in service managementStrong teamwork skills and attention to detailWhat's in it for youOwnership for all the KPI definition with the market stakeholdersControl the agreed service management KPIs and ensure they are within the SLA'sContribute to the definition of new metrics and indicators that improve the effective monitoring on quality delivery of the services in chargeAssure the resolution of problems associated with degradation of the agreed SLA´s and KPI'sMaintaining positive relationships with all local TV StakeholdersIdentifying customer needs and overseeing service delivery within the business contextManaging conflict and ensuring the team's processes and tasks are carried out efficientlyAttend the CAB sessionsIdentify and help to mitigate risks arising from change activitiesLiaise with the several stakeholders to facilitate the business goals across all marketsAct as a facilitator for the prioritization of changes related to Known problems resolutionIncident and problem managementSupport team during major incident and problem management life cycleEngage with operational teams, engineering and suppliers acting as an enabler for incident recovery, RCA and PIR reviewsTaking ownership of customers issues and following problems through to resolutionEnsure the development of service procedures, policies and standardsHarmonisation and automation of flows towards technical areas (Ticket tools and classification)Assure the follow up of cases opened to suppliers and ensure timely responses in accordance with SLA defined support contractsParticipate in periodic technical meetings with suppliersAnalyse proposals from suppliers and forward them for final approvalWho We AreYou may have already heard of Vodafone - We're a leading Telecommunications company in Europe and Africa. But what you might not know is that we are continuously investing in new technologies to improve the lives of millions of customers, businesses and people around the world, creating a better future for everyone.
As part of our global family, whether that's Vodafone, Vodacom or _VOIS, you'll feel a sense of pride and purpose as you contribute to our culture of innovation. We pursue equality of opportunity and inclusion for all candidates through our employment policies and practices. We recognise and celebrate the importance of diversity and inclusivity in our workspace and we do not tolerate any form of discrimination.
Together we can. Vodafone is committed to attracting, developing and retaining the very best people by offering a motivating and inclusive workplace in which talent is truly recognised and rewarded.

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