Hardware Technical Customer Support Swedish Speaker- Hybrid

2 semanas atrás


Lisboa, Lisboa, Portugal Hcltech Tempo inteiro

.Hardware Technical Customer Support Swedish Speaker- Hybridwww.Hcltech.ComLisbon, Portugal (hybrid) / Full-Time[...]We are HCLTech, one of the fastest-growing large tech companies in the world and home to 220,000 people across 60 countries.
We supercharge progress through industry-leading capabilities centered around Digital, Engineering, Cloud, and AI.
Our diverse, creative, and passionate people are the driving force behind our work, consistently raising the bar for excellence.
We strive to help our employees find their spark and become the best version of themselves.Your Role & ResponsibilitiesWe are looking for a Remote Technical Customer Support to provide first and second level support to Client's customers and technicians with related incidents for Production printers and Digital Front End.
Advice and assist users solving problems related to software, hardware, and configuration, using the defined channels of service (telephony system, chats, video chat, etc.).
Uses knowledge database tools and experience to provide technical support.
Is responsible for following up on open assigned cases by performing troubleshooting steps, asking probing questions and research to find different solutions to solve the problem in a timely manner.
Representative needs to investigate the root cause of the problem and is expected to improve the knowledge databases.
The role also needs to register all the steps and interactions in the designated systems.Main departmental relationships: Operations Team, Support Engineers Junior and Intermediate, QA, Client's SMS, etc.
Client's Technicians, Field Engineers, and Business Partners engineersClient/Vendor relationships: External and internal stakeholders, Client's Customers, Client's Technicians, Field Engineers, and Business Partners engineersCustomer Service, Customer Satisfaction & Retention
- Receive direct client contacts (via phone, chat, web portal, email, or any tool prescribed by the client), triage, and provide remote client assistance to solve the issue directly if possible
- Talk to customers and understand their technical issues, through any means of technology provided
- Strong focus on solving issues in a timely and efficient manner, resulting in first call resolution and a high level of customer satisfaction.Provide technical support to clients and technicians of Client's production devices, including additional Digital Front End, software, hardware, operating systems (Windows, MacOS, Linux), IT and network environment, using phone, email, chat or video chat for all supported applications or products.Technical Support
- Responsible for research, diagnose, troubleshoot, and resolve customer issues in an accurate and timely manner



  • Lisboa, Lisboa, Portugal Hcltech Tempo inteiro

    .Hardware Technical Customer Support Swedish Speaker- Hybrid m Lisbon, Portugal (hybrid) / Full-Time ____________________________________________________________________________________ We are HCLTech, one of the fastest-growing large tech companies in the world and home to 220,000 people across 60 countries.We supercharge progress through industry-leading...


  • Lisboa, Lisboa, Portugal Hcltech Tempo inteiro

    Hardware Technical Customer Support Swedish Speaker- Hybrid www.hcltech.co m Lisbon, Portugal (hybrid) / Full-Time ____________________________________________________________________________________ We are HCLTech, one of the fastest-growing large tech companies in the world and home to 220,000 people across 60 countries.We supercharge progress through...


  • Lisboa, Lisboa, Portugal HCLTech Tempo inteiro

    Hardware Technical Customer Support Swedish Speaker- Hybridwww.hcltech.comLisbon, Portugal (hybrid) / Full-Time[...]We are HCLTech, one of the fastest-growing large tech companies in the world and home to 220,000 people across 60 countries. We supercharge progress through industry-leading capabilities centered around Digital, Engineering, Cloud, and AI. Our...


  • Lisboa, Lisboa, Portugal HCLTech Tempo inteiro

    Hardware Technical Customer Support Swedish Speaker- Hybridwww.hcltech.comLisbon, Portugal (hybrid) / Full-Time____________________________________________________________________________________We are HCLTech, one of the fastest-growing large tech companies in the world and home to 220,000 people across 60 countries. We supercharge progress through...


  • Lisboa, Lisboa, Portugal Buscojobs Portugal Tempo inteiro

    Hardware Technical Customer Support Swedish Speaker- HybridLisbon, Portugal (hybrid) / Full-TimeWe are HCLTech, one of the fastest-growing large tech companies in the world and home to 220,000 people across 60 countries. We supercharge progress through industry-leading capabilities centered around Digital, Engineering, Cloud, and AI. Our diverse, creative,...


  • Lisboa, Lisboa, Portugal HCLTech Tempo inteiro

    Hardware Technical Customer Support Portuguese Speaker - Hybrid1 day ago Be among the first 25 applicantsLocation: Lisbon, Portugal (hybrid) / Full-Time[...]We are HCLTech, one of the fastest-growing large tech companies in the world, with over 211,000 people across 52 countries, driving progress through industry-leading capabilities in Digital, Engineering,...


  • Lisboa, Lisboa, Portugal Buscojobs Portugal Tempo inteiro

    We are seeking a skilled Remote Technical Customer Support Specialist to join our team in Portugal. As a key member of our support team, you will be responsible for providing exceptional customer service to our clients and ensuring their technical issues are resolved efficiently.About the RoleProvide first and second-level technical support to clients via...


  • Lisboa, Lisboa, Portugal Buscojobs Portugal Tempo inteiro

    We are HCLTech, one of the fastest-growing large tech companies in the world, seeking a talented Technical Customer Support Professional to join our team in Lisbon, Portugal. This role offers an exciting opportunity to work in a dynamic environment, collaborating with international teams to deliver exceptional customer service.About the JobProvide technical...


  • Lisboa, Lisboa, Portugal Teleperformance Portugal Tempo inteiro

    About the RoleThis position involves working as a customer service representative for Viaplay, interacting with users who have various queries.Main ResponsibilitiesGuide users through registration and sign-in processes, addressing any login-related issues.Troubleshoot streaming problems, ensuring users can access their desired content without...


  • Lisboa, Lisboa, Portugal Teleperformance Portugal Tempo inteiro

    **Job Summary:**We are seeking a highly skilled Native Swedish Speaker to join our customer service team as a Customer Support Representative. As a key member of our team, you will be responsible for providing exceptional support to our customers via various communication channels.Responsibilities:Registration and Sign in: Guide users through account setup...


  • Lisboa, Lisboa, Portugal Buscojobs Portugal Tempo inteiro

    We are looking for a talented Remote Hardware Support Engineer to join our team in Lisbon, Portugal. As a key member of our support team, you will be responsible for providing exceptional customer service to our clients and ensuring their technical issues are resolved efficiently.About the JobProvide technical support to clients and technicians of production...


  • Lisboa, Lisboa, Portugal Teleperformance Portugal Tempo inteiro

    Customer Service for Viaplay – Swedish speakerAs a customer service representative at Viaplay, you will handle user inquiries across various communication channels: voice, email, chat, and social media.What you'll doRegistration and Sign in: Guide users through account setup and login issues;Streaming: Troubleshoot streaming quality, buffering, or content...


  • Lisboa, Lisboa, Portugal Nordicjobsworldwide Tempo inteiro

    **About the Role**Nordicjobsworldwide is a dynamic and innovative company that offers an exciting opportunity for a Customer Service Specialist with strong communication skills to join our team. As a key member of our support department, you will be responsible for providing exceptional customer service via email, phone, and live chat.**Key...

  • Swedish Customer Support m/f

    3 semanas atrás


    Lisboa, Lisboa, Portugal TN Portugal Tempo inteiro

    Social network you want to login/join with:Swedish Customer Support m/f (Lisbon)Location: Lisbon, PortugalJob Category:OtherEU work permit required:YesJob Reference:d3b61102c003Job Views:4Posted:03.03.2025Expiry Date:17.04.2025Job Description:Descrição: Vertente Humana, a human resources company, is recruiting Swedish Customer Support Agents for a...


  • Lisboa, Lisboa, Portugal HCLTech Tempo inteiro

    Serving as a vital link between our customers and our organization, the Service Desk Agent Swedish Speaker plays a crucial role in ensuring seamless customer experiences. This position requires a unique blend of technical expertise, interpersonal skills, and adaptability.ResponsibilitiesThe ideal candidate will be responsible for:Providing timely and...


  • Lisboa, Lisboa, Portugal Buscojobs Portugal Tempo inteiro

    We are seeking a skilled Technical Customer Support Specialist to join our team in Portugal. As a key member of our support team, you will be responsible for providing exceptional customer service to our clients and ensuring their technical issues are resolved efficiently.About the RoleProvide technical support to clients and technicians of production...


  • Lisboa, Lisboa, Portugal Randstad Tempo inteiro

    Do you love exploring new technologies and solving problems?Are you the go-to person for tech support among your family and friends?Do you speak Swedish fluently?If you answered yes, we have an exciting opportunity for you Join our project supporting users of one of the world's largest smart lighting device brands. Use your technical skills to provide...


  • Lisboa, Lisboa, Portugal TP Tempo inteiro

    This is a unique opportunity to become a Tech Support Professional for Swedish customers. You will be part of our Finnish customer experience team, supporting customers after completing comprehensive training by certified instructors.As a Tech Support Professional, you will be responsible for:Communicating with customers via phone, chat, and emailTracking...

  • Swedish Customer Support M/F

    2 semanas atrás


    Lisboa, Lisboa, Portugal Tn Portugal Tempo inteiro

    Social network you want to login/join with:Swedish Customer Support m/f (Lisbon)Location: Lisbon, PortugalJob Category:OtherEU work permit required:YesJob Reference:d3b61102c003Job Views:4Posted:03.03.2025Expiry Date:17.04.2025Job Description:Descrição: Vertente Humana, a human resources company, is recruiting Swedish Customer Support Agents for a...


  • Lisboa, Lisboa, Portugal Teleperformance Portugal Tempo inteiro

    Technical Support for Microsoft – Polish speakerAre you a native Polish speaker looking for your next career path as a Technical Support for Microsoft? The cloud business interests you? Then, grab this job opportunity and apply todayIn this role, your main responsibilities will be to support deliveries and work with customers to resolve technical customer...