It Service Manager
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Welcome at much. Consulting We are a fast-growing international consultancy with a focus on business IT & ERP systems, providing the perfect solutions for customers in many different industries. You seek a professional and ambitious work environment but without the usual rigid structures & hierarchies? Look no further
Become part of an international team of creative problem solvers
TasksOwn our Odoo helpdesk and support the development of the department Correctly rate and grade tickets to ensure operational efficiencyMonitor, screen and distribute customer tickets and internal processesTroubleshoot client ERP incidents, solve smaller ones yourself and escalate more complex situations to the correct teamAs a generalist for a variety of topics, you are equipped with broad knowledge to answer a variety of customer inquiriesCollaborate with our development team and functional experts to provide optimal solutionsRequirementsTechnical course or a relevant university degree with at least 2 years of work experienceStrong interest in IT, software and digitalisationAbility to guide others through processes and manage several tasks simultaneouslyFlexibility to work on different projects across functions, teams and industriesFriendly and open personality that enjoys working with customers Have at least C2 English and B2/C1 German language levelsBenefitsReal impact: with us, nothing is set in stone - you are free to shape company processes and contribute your own ideasInnovative work culture: look forward to short, flexible decision-making paths and lean processesFlexible working hours: we believe in a true work-life balance without the Consulting industry-typical 80-hour weeksCompetitive salary: you will receive an expected total compensation range between €18.000 and €25.000 / yearPlenty of additional benefits: annual bonus, top insurance, self-learning budget, state-of-the-art equipment - we value our employees & do our best to show itSubmit your CV now to apply Our response time typically ranges from 3 to 5 working days.
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