It Support L1 French Speaker
3 semanas atrás
WTW is an award-winning advisory, broking and solutions company that helps clients around the world turn risk into a path for growth.
From the Titanic ship in 1912 to The Moon Buggy in 1971, WTW has a richness in insurance history dating back to 1828.
Our WTW Regional Delivery Hub based in the heart of Lisbon - encompasses a 175 strong global team of who deliver operational excellence through innovation and streamlined solutions every single day.
The Opportunity
IT Support L1 analyst role, being the first line of support is to provide a single point of contact for end-users and is responsible for managing customer queries and performing simple troubleshooting. IT Support L1 are the interface between the customer and other tiers of IT support, fixing what they can through simple troubleshooting, at the first point of contact and escalating everything else to the remaining tiers in the operating model.
What will you do?
Accept Inbound Calls/Chat/Self Service tickets according to agreed Service Level Target (SLT).
Record and process tickets following agreed process and procedures
Using problem-solving and people skills to ensure swift resolutions to technical issues.
Triage, diagnose and perform basic troubleshooting on computer error messages and failures and resolve or make recommendations for resolution of Incidents and Request.
Utilize all technical tools/resources like remote management software to provide resolution in one call whenever possible.
Address user concerns regarding hardware, software, and networking
Timely ticket routing to next team when first attempt to resolution failed and follows defined exceptions.
Coordinates with L2/other support team when applicable.
Handles Special Projects as applicable and process Software Installation Request
Escalate issues to next level support if needed
Qualifications What You'll Bring
Proficient in oral and writtenFrench and English
At least two (2) years' experience in an IT performance analysis and end-user support role.
Associate's or bachelor's degree in computer science, information systems, or similar is a plus.
ITIL Foundation, IELTS, TOEFL Certification is an advantage.
In-depth and current knowledge of computer programs, hardware, and business applications.
Basic knowledge of Windows, MS Office 365, MFA, VPN, Citrix, Azure, Active Directory and Exchange Server related tools is a must/
Proficiency in Service Now ticketing tool or other task management software.
Why WTW?
At WTW, we offer more than just a job—we offer a career. Here's what you can expect:
Work-Life Balance: Enjoy flexible working hours and hybrid working options to suit your lifestyle.
Competitive Compensation: Benefit from an attractive, performance-related remuneration system.
Global Exposure: Join an international consultancy with the security of a global corporation and renowned clients.
Career Development: Experience a steep learning curve and ample opportunities for individual career growth through on-the-job learning and specialist training.
Collaborative Culture: Work in a collegial, appreciative, and dynamic environment where decisions are made together.
Impactful Work: Quickly take on responsibility and make an impact with direct customer contact.
Community and Celebration: Participate in corporate events and celebrate our successes together.
Join Us
Be part of a team that values innovation, excellence, and collaboration. At WTW, your career is more than just a job—it's a journey. Apply now and turn your potential into success with WTW
Willis Towers Watson is an equal opportunity employer.
#J-18808-Ljbffr
-
IT Support L1 French Speaker
3 meses atrás
Lisboa, Portugal WTW Tempo inteiro**About Us** WTW is an award-winning advisory, broking and solutions company that helps clients around the world turn risk into a path for growth. From the Titanic ship in 1912 to The Moon Buggy in 1971, WTW has a richness in insurance history dating back to 1828. Our WTW Regional Delivery Hub based in the heart of Lisbon - encompasses a 175 strong global...
-
Application Support L1/l2
6 meses atrás
Lisboa, Portugal Boost-IT Tempo inteiroBoost IT is made up of people who are motivated to improve the world and who are passionate about technology. Our vision focuses on the skill to bring people together around complex problem solving for our clients, creating sophisticated solutions. People are our most important asset and the reason for our business. We are proud of our strong culture, that...
-
It Support L1 French Speaker
4 semanas atrás
Lisboa, Portugal Willis Towers Watson Tempo inteiroDescription About Us WTW is an award-winning advisory, broking and solutions company that helps clients around the world turn risk into a path for growth.From the Titanic ship in 1912 to The Moon Buggy in 1971, WTW has a richness in insurance history dating back to 1828.Our WTW Regional Delivery Hub based in the heart of Lisbon - encompasses a 175 strong...
-
It Support L1 French Speaker
4 semanas atrás
Lisboa, Portugal Willis Towers Watson Tempo inteiroDescriptionAbout UsWTW is an award-winning advisory, broking and solutions company that helps clients around the world turn risk into a path for growth.From the Titanic ship in 1912 to The Moon Buggy in 1971, WTW has a richness in insurance history dating back to 1828.Our WTW Regional Delivery Hub based in the heart of Lisbon - encompasses a 175 strong...
-
IT Support L1 Analyst
6 meses atrás
Lisboa, Portugal Willis Towers Watson Tempo inteiroWTW is an award-winning advisory, broking and solutions company that helps clients around the world turn risk into a path for growth. From the Titanic ship in 1912 to The Moon Buggy in 1971, WTW has a richness in insurance history dating back to 1828. Our WTW Regional Delivery Hub based in the heart of Lisbon - encompasses a 175 strong global team of who...
-
IT Support L2 Analyst
3 meses atrás
Lisboa, Portugal WTW Tempo inteiro**About Us** WTW is not just another advisory, broking, and solutions company—we’re a storied institution that’s been turning risk into opportunity since 1828. From insuring the Titanic to supporting NASA’s Moon Buggy, our legacy is built on innovation and resilience. And at our Lisbon Regional Delivery Hub, a dynamic team of 300+ professionals is...
-
IT Support L1 Analyst
3 meses atrás
Lisboa, Portugal WTW Tempo inteiro**About Us** WTW is an award-winning advisory, broking and solutions company that helps clients around the world turn risk into a path for growth. From the Titanic ship in 1912 to The Moon Buggy in 1971, WTW has a richness in insurance history dating back to 1828. Our WTW Regional Delivery Hub based in the heart of Lisbon - encompasses a 175 strong global...
-
It Support L1 Analyst
3 semanas atrás
Lisboa, Portugal Willis Towers Watson Tempo inteiroDescription About Us WTW is an award-winning advisory, broking and solutions company that helps clients around the world turn risk into a path for growth.From the Titanic ship in 1912 to The Moon Buggy in 1971, WTW has a richness in insurance history dating back to 1828.Our WTW Regional Delivery Hub based in the heart of Lisbon - encompasses a 175 strong...
-
It Support L1 Analyst
4 semanas atrás
Lisboa, Portugal Willis Towers Watson (Wtw) - Insurance Services Tempo inteiroWTW is an award-winning advisory, broking and solutions company that helps clients around the world turn risk into a path for growth.From the Titanic ship in 1912 to The Moon Buggy in 1971, WTW has a richness in insurance history dating back to 1828.Our WTW Regional Delivery Hub based in the heart of Lisbon encompasses a 175 strong global team who deliver...
-
Senior IT Support Specialist
3 semanas atrás
Lisboa, Lisboa, Portugal Kcs It Tempo inteiroAbout UsKCS IT is a leading consulting company in the Information Technology and Services sector, founded in 2008 and based in Lisbon. Our mission is to create value for clients through Consulting, Outsourcing, Innovation, and Training.Salary & BenefitsWe offer an estimated salary of €60,000 per annum, commensurate with experience and location. Additional...
-
It Support L1 Analyst
3 semanas atrás
Lisboa, Portugal Willis Towers Watson Tempo inteiroDescriptionAbout UsWTW is an award-winning advisory, broking and solutions company that helps clients around the world turn risk into a path for growth.From the Titanic ship in 1912 to The Moon Buggy in 1971, WTW has a richness in insurance history dating back to 1828.Our WTW Regional Delivery Hub based in the heart of Lisbon - encompasses a 175 strong...
-
Lisboa, Portugal Support Tempo inteiroCustomer Support FR/ES Speaker @ MoveWORK To respond to incoming requests from platform users via the various communication channels;Responsibilities:Follow up requests until they are resolved in accordance with the internal process;Respond quickly and effectively to emergencies and reassure customers in the event of a problem;Escalate any difficulties...
-
Support L1
6 meses atrás
Lisboa, Portugal Irium Portugal Tempo inteiroNa IRIUM queremos que persigas sempre os teus sonhos! Aqui, prepara-te para conquistares as tuas metas, enquanto disfrutas do caminho. Atualmente encontramo-nos à procura de **Support L1**: O que esperamos de ti? **Requisitos**: +5 anos de experiência em suporte. Administração, análise e gestão de tickets. **Localização**: Remoto O que...
-
IT Support L2 Analyst
6 meses atrás
Lisboa, Portugal Willis Towers Watson Tempo inteiroWTW is an award-winning advisory, broking and solutions company that helps clients around the world turn risk into a path for growth. From the Titanic ship in 1912 to The Moon Buggy in 1971, WTW has a richness in insurance history dating back to 1828. Our WTW Regional Delivery Hub based in the heart of Lisbon - encompasses a 175 strong global team of who...
-
It Administrator
Há 1 mês
Lisboa, Portugal Noesis Tempo inteiroIT Administrator - English and French Speaker Noesis is looking for candidates with the following profile:Degree in Computer Science, Management Informatics or equivalent;Minimum 3 years of professional experience in support for users;Knowledge of the collaborative tools of the Microsoft 365 suiteM;Production of educational resources using the Office...
-
It Administrator
Há 1 mês
Lisboa, Portugal Noesis Portugal Tempo inteiroNoesis is looking for candidates with the following profile: Degree in Computer Science, Management Informatics or equivalent; Minimum 3 years of professional experience in support for users; Knowledge of the collaborative tools of the Microsoft 365 suiteM; Production of educational resources using the Office suite; Knowledge of video content creation...
-
Support Engineer L1
4 semanas atrás
Lisboa, Portugal United Bizz Corp Tempo inteiroWEBTEK GLOBAL is looking for motivated and skilled EUC L1 Support Engineers to join our team in Lisbon, Portugal. The ideal candidate will be responsible for managing desktop devices (hardware, software, and connectivity) incidents through to resolution. They will also manage IMAC and desk-side support services, as well as provide support for complex and...
-
Euc L1 Technical Support Specialist
Há 1 mês
Lisboa, Lisboa, Portugal Derisk Technologies Tempo inteiroEuc L1 Support Engineer Role OverviewAt Derisk Technologies, we are seeking a skilled and motivated Euc L1 Support Engineer to join our team. The ideal candidate will be responsible for providing expert technical support and services for desktop devices (hardware, software, and connectivity) to ensure seamless performance and uptime.Key...
-
It Administrator
Há 1 mês
Lisboa, Portugal Noesis Portugal Tempo inteiroNoesis is looking for candidates with the following profile:Degree in Computer Science, Management Informatics or equivalent;Minimum 3 years of professional experience in support for users;Knowledge of the collaborative tools of the Microsoft 365 suite;Production of educational resources using the Office suite;Knowledge of video content creation (video,...
-
Euc L1 Support Engineer
Há 1 mês
Lisboa, Portugal Derisk Technologies Tempo inteiroDeRisk Technologies is seeking a motivated and skilled EUC L1 Support Engineer to join our team. The ideal candidate will be responsible for managing desktop devices (hardware, software, and connectivity) incidents through to resolution. They will also manage IMAC and desk-side support services, as well as provide support for complex and soft break-fix...
