Director, Sales Operations

2 semanas atrás

Lisboa, Portugal Zendesk, Inc. Tempo inteiro

.By clicking "Apply Now," I understand and agree that Zendesk and its affiliates will collect and process my information in accordance with Zendesk's Candidate Privacy Notice.Job DescriptionAre you steeped in SaaS and Sales Operations excellence? If you're on the hunt for a transformative leadership role where your contributions will propel us forward, Zendesk is your arena.The PositionAs the Sales Operations Director for our North American Commercial segment, you will report directly to the Vice President of Sales Operations. In this paramount role, you will act as the cornerstone, ensuring the precision and efficacy of our sales processes and strategies across North America. This role transcends traditional operational duties—it's about enhancing, innovating, and leading our sales force to unparalleled success.Your MissionYou will:Serve as the primary business partner to one of our VPs of Sales, becoming their right arm, left arm, and eyes and ears, enabling them to concentrate on driving revenue and bookings.Forge a close partnership with the leadership, contributing your insights and executing the sales strategy for North America.Champion operational excellence within the sales division, setting the pace for innovation and efficiency.Act as the Subject Matter Expert (SME) for our sales technology stack, ensuring flawless data management and utilization.Collaborate with the broader Go-To-Market (GTM) Ops team to establish and refine performance metrics, facilitating informed decision-making.Redefine and optimize the territorial distribution ensuring comprehensive market coverage and increased sales efficiency.Swiftly address and resolve operational challenges, suggesting improvements to systems and processes to fuel scalable growth.Work in tandem with the Sales Enablement team to identify and rectify knowledge and skill gaps, ensuring ongoing development and training.Analyze sales performance, managing pipeline and forecasting with a focus on accuracy and efficiency.Conduct financial modeling to guide the prioritization and allocation of resources and investments in new market opportunities.Document and disseminate operational best practices to elevate overall team performance.Act as a representative for North American sales nuances and priorities in global strategy discussions and Centers of Excellence.Who We Are Looking ForA curious and passionate leader with at least 7+ years in a comparable role, ideally within a high-growth SaaS environment in either a similar role or sales leadership role.An expert problem-solver, renowned for leveraging data to drive pivotal business decisions.Proficient in the nuances of data analysis and financial modeling, familiar with SQL and extracting insights from SFDC.Adaptable, entrepreneurial, and quick to act, thriving in dynamic, growth-focused settings.A master multitasker, adept at managing multiple initiatives, from broad-scale projects to immediate operational demands

  • Director, Sales Operations

    2 semanas atrás

    Lisboa, Portugal Zendesk, Inc. Tempo inteiro

    .By clicking "Apply Now," I understand and agree that Zendesk and its affiliates will collect and process my information in accordance with Zendesk's Candidate Privacy Notice. Job Description Are you steeped in SaaS and Sales Operations excellence? If you're on the hunt for a transformative leadership role where your contributions will propel us forward,...

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