Czech Speaking Customer Care Advisor

3 semanas atrás


Lisboa, Lisboa, Portugal Talingual Tempo inteiro

Job Title: Czech Speaking Customer Care Advisor We are seeking a highly motivated and customer-focused individual to join our team as a Czech speaking Customer Care Advisor.
As a representative of our company, you will play a vital role in providing exceptional support to customers using advanced insulin pumps and accessories.
About the Role: Assist customers via phone, email, and chat with inquiries about insulin pumps and related products.
Provide information and guidance on product use, including app connectivity for seamless integration.
Empathetic problem solving, addressing concerns with professionalism and care.
Key Responsibilities: Maintain accurate records in SAP CRM, escalate complex cases when needed.
Conduct proactive outreach, manage returns, and resolve complaints in line with company policies.
Requirements: Fluent in Czech and English.
Previous customer service experience desired.
Willingness to learn.
Ability to multi-task in a busy environment.
What We Offer: A competitive salary package.
Full training provided.
A 12-month contract (renewable/extendable if you love it).
22 days holiday per year, Holiday and Christmas bonuses.
Monthly meal vouchers.
Career progression opportunities.
About Our Company: We are a global outsourcing company with multiple sites in Portugal, supporting large international clients and assisting with business in over 30 different languages.
Our Team: We have a multicultural environment, working closely with leading international employers who offer compelling employment opportunities in various roles and locations.



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