Quality Improvement Specialist

Há 7 dias


Lisboa, Portugal Xpandit Tempo inteiro

.A área de Quality Improvement da Xpand IT tem como missão a melhoria contínua de todos os processos da empresa e apoiar as equipas a melhorar a qualidade do seu trabalho do dia a dia. Promovem a implementação boas práticas relacionadas com a Proteção de Dados e Segurança de Informação. São também responsáveis por assegurar a implementação do nosso Sistema Integrado de Gestão, através da realização de auditorias internas, gestão da framework de performance, recolha e análise de indicadores, formação, coaching e manutenção do sistema em todas as suas vertentes.Quais as principais responsabilidades?Como Quality Improvement Specialist farás parte da área de Quality Improvement da Xpand IT. A tua missão passa pela melhoria contínua de todos os processos das várias equipas e da própria empresa. Serás responsável por promover as boas práticas relacionadas com Data Protection and Security, assim como a implementação de novos processos e adoção de novos regulamentos (ex. DORA) dentro da organização. Terás ainda como responsabilidade a implementação do nosso Sistema de Gestão, através de auditorias internas, desenvolvimento de métricas, formação, coaching e manutenção geral do sistema.Diariamente serás responsável por:Gestão de processos, interagindo com todos os sponsors, desde Board, equipas/clientes internos até fornecedores, por forma a garantir o sucesso dos projetos em curso; Criar um impacto positivo nas nossas equipas, promovendo dinâmicas e abordagens ágeis em todos os níveis; Ser mentor(a), coach, líder, e fazer uso dos princípios ágeis e respetivos processos; Inspirar as equipas e a organização a melhorar constantemente as formas de trabalhar; Fornecer coaching prático às equipas em todos os aspetos das boas práticas; Orientar as equipas no desenvolvimento de métricas e estimativas, e avaliar periodicamente o processo para melhorar as previsões e reduzir possíveis riscos; Captar feedback e melhorar continuamente os nossos processos, orientações, materiais de formação e conteúdo; Garantir a aplicação dasnormas que orientam, coordenam, simplificam e unificam critérios para a organização, com o propósito de aumentar a eficiência, estabelecimento de critérios comuns de avaliação e controlo de gestão



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