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Quality Support Specialist

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.Description: Acolad is the global leader in content and language solutions. Its mission is to support companies in every industry to scale across markets and enable growth through cutting-edge technology and localization expertise. Established in 1993, the group is present in 23 countries across Europe, North America, and Asia, with over 1,800 employees supported by a network of +20,000 linguists around the world. At Acolad, every position is key to our global growth: we know that we will only succeed if our people succeed. Joining Acolad means a unique opportunity for professional development through a collaborative global environment that promotes talent and creativity. We are continuously looking for new talent (like you) to support our mission to drive growth and innovation across some of the world's leading brands. We are currently looking for a Quality Support Specialist who will play a critical role in supporting the Quality Management team by assisting with various quality processes, supporting high-level tasks, and ensuring adherence to standards. This position requires an individual with 3 to 5 years of experience in quality, who will work closely with the Quality Management Specialist and the Quality Process Specialist to ensure the effective implementation and maintenance of quality systems. The Quality Support Specialist will also be responsible for tracking key performance indicators (KPIs), analyzing trends, assisting in management reviews, and providing necessary support in the continuous improvement of quality processes. Responsibilities Support Quality Processes: Assist in maintaining and improving quality processes in compliance with ISO 9001, ISO 13485, and ISO 27001 standards. High-Level Support KPI Monitoring, Trend Analysis, and Follow-Up Process Development and Risk Identification Management Review Assistance Process Improvement Documentation Requirements: Bachelor's degree in Quality Management, Engineering, or a related field. 3 to 5 years of experience in quality management or a related field. Fluent English. Strong knowledge of ISO 9001, ISO 13485, and/or ISO 27001 standards. Excellent organizational and communication skills. Ability to work collaboratively in a team environment. Proficiency in tracking, reporting KPIs, conducting trend analysis, and ensuring follow-up actions for KPI deviations. Experience in identifying risks within processes and supporting risk management activities. Experience in supporting management reviews. Able to work independently as well as in intercultural teams, often with country/senior management. Benefits: Location: Paço de Arcos, Lisbon Meal allowance Health insurance Transport allowance Seniority days Flexible Workplace International environment with multicultural teams Professional development and growth opportunities Acolad is committed to creating a diverse and equitable workforce