Business Travel Consultant
4 meses atrás
.Business Travel Consultant (Italian speaker) - Hybrid Location: Lisbon, PT Department: Travel Experience At Navan, our mission is to power in-person connections through relentless innovation. We help our travelers focus on being there, not getting there and our Travel Experience team is central to this mission As a member of our quickly growing Travel Experience team, you will be responsible for directly supporting our users' travel needs. As owners of customer satisfaction, your role is to solve issues, communicate effectively, and collaborate with internal teams to remove any barriers for the traveller - all while providing a best-in-class customer experience. This is an exciting role where you will have a direct impact on our day-to-day operations, traveller experience and product development * To be considered, candidates must live in Portugal **All applications must be submitted in English What You'll Do: Assist our travellers with best-in-class travel support through multiple contact channels: chat, call and email. Maintain extensive supplier, destination and system knowledge. Make quick and accurate analyses of customer needs, persona and level of urgency. Provide accurate information for hotel, flight, car and rail bookings, as required. Support users with self-service of the Navan platform and app where possible. Respond to customers within SLA expectations and requirements. Follow company and customer travel and expense procedures and policies in addition to global compliance procedures. Provide regular feedback to stakeholders on the progress of goals and performance of key operating processes. Participate in team meetings to stay up to date with new product launches, supplier updates, and industry changes. Build upon your travel industry knowledge to continue to set the standard for best-in-class travel support. Adhere to attendance policy and complete all assigned training. Meet individual performance metrics in support of the organization and company business objectives. What We're Looking For: 3+ years of experience in TMC/BT Consultant Role covering all supplier products i.E air, rail and hotel. 2+ years of GDS experience (Sabre, Amadeus, Galileo) to intermediate level mandatory. Fluency in Italian and English is mandatory. IATA accreditation (WWAFT/WAII/BA2). Customer Service experience within a contact center or customer-facing role. Tech Savvy - not an expert but will be confident in Gmail, Zendesk, Slack and Salesforce. Reliable and flexible with an openness to working non-traditional shifts (early mornings, late evenings and weekends), as we scale our support organization. Ability to multitask with a desire to resolve urgent matters as quickly and efficiently as possible. An empathetic disposition with the ability to maintain a professional attitude at all times. An independent thinker who can use available resources to troubleshoot issues and resolve customer inquiries
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Lisboa, Portugal Recruitment Apple Lovers Tempo inteiroRecruitment Apple Lovers is a leading recruitment agency based in Portugal.We specialize in connecting top talent with innovative companies in various industries.Our team is dedicated to finding the best candidates for our clients and providing exceptional service.We are currently seeking a Business Travel Agent to join our Portuguese team.The ideal...
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Business Travel Consultant, English + French Speaker
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Business Travel Consultant
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Lisboa, Portugal Recruitment Apple Lovers Tempo inteiroRecruitment Apple Lovers is a leading recruitment agency based in Portugal. We specialize in connecting top talent with innovative companies in various industries. Our team is dedicated to finding the best candidates for our clients and providing exceptional service. We are currently seeking a Business Travel Agent to join our Italian team. The ideal...
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Lisboa, Portugal Navan Tempo inteiroAt Navan, our mission is to power in-person connections through relentless innovation. We help our travelers focus on being there, not getting there and our Travel Experience team is central to this mission! As a member of our quickly growing Travel Experience team, you will be responsible for directly supporting our users' travel needs. As owners of...
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Business Travel Consultant
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Lisboa, Portugal Navan Tempo inteiroAt Navan, our mission is to power in-person connections through relentless innovation. We help our travelers focus on being there, not getting there and our Travel Experience team is central to this mission! As a member of our quickly growing Travel Experience team, you will be responsible for directly supporting our users' travel needs. As owners of...
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Lisboa, Portugal Recruitment Apple Lovers Tempo inteiroRecruitment Apple Lovers is a leading recruitment agency based in Portugal. We specialize in connecting top talent with innovative companies in various industries. Our team is dedicated to finding the best candidates for our clients and providing exceptional service.We are currently seeking a Business Travel Agent to join our Italian team.The ideal candidate...
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Lisboa, Lisboa, Portugal Blu Selection Tempo inteiroJob Title: Travel Sales Consultant in LisbonYour responsibilities and impact as Travel Sales Consultant will be:Advising customers by phone before, during and after their business tripsPreparing suitable travel offers based on the wishes and needs of travelers and subsequent bookingsHandling booking changes and other customer concernsKey Skills and...
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