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.At ISS Tech Team we are investing in innovative and integrated technological solutions for the Facility Management Industry with a tech team headquartered in Copenhagen, Warsaw and Porto. Our Porto tech hub is the first space dedicated specifically to software development and acts as a powerhouse where our employees test and implement products for over 40,000 clients and 350,000 placemakers around the world. Are you ready to transform the Integrated Facility Management Industry? To become the technology leader in the Integrated Facility Management industry (FMS), we're developing digital components connected by AWS and Azure cloud solutions, we build up our machine learning models to make yet better use of our wealth of data, create predictions, and advanced AI for custom Large Language Models (LLM) We take care of office buildings worldwide These offices are increasingly equipped with technology, such as sensors and Internet of Things (IoT) devices, to support a more productive and seamless workday for employees. The purpose of our Porto innovation lab is to develop differentiating, high-quality, and scalable digital solutions for both the ISS enterprise and customers worldwide. Be part of a project to make the world work better As a versatile professional in support, website design, and UX design, you will play a pivotal role in ensuring a seamless user experience across digital platforms. Combining technical expertise with creative flair and customer-centric focus, you will contribute to providing excellent customer support, crafting visually appealing websites, and optimizing user interactions to enhance overall satisfaction and usability. Location: Porto, Portugal What will you do: Customer Support: Serve as the first point of contact for customer inquiries, troubleshooting technical issues, and providing timely assistance via various channels (e.G., email, chat, phone). Resolve customer concerns efficiently while maintaining a positive and professional demeanor, escalating complex issues as necessary to ensure prompt resolution. Document support interactions, including issues reported, solutions provided, and follow-up actions, to maintain a comprehensive support knowledge base. Website Design: Collaborate with stakeholders to understand project requirements, user needs, and business objectives for website development projects. Design visually compelling website layouts, incorporating branding elements, graphics, and multimedia content to create engaging digital experiences. Develop responsive and user-friendly web interfaces that adapt seamlessly across different devices and screen sizes, prioritizing accessibility and performance. UX Design: Conduct user research activities, such as interviews, surveys, and usability testing, to gather insights into user behaviors, preferences, and pain points
