Customer Program Director

2 meses atrás

Lisboa, Portugal Buscojobs Portugal Tempo inteiro

Job Description

In Nokia Cloud and Network Services (CNS), we create value for communication service providers and enterprise customers by leading the transition to cloud-native software and as-a-service delivery models. Our inclusive team of dreamers, doers, and disruptors push the limits from impossible to possible.

Nokia is a project-driven company. All forms of customer contracts are managed by using project management principles. Project management is a systematic approach for planning, executing, controlling, and closing projects. A program is a collection of projects managed together for business benefits.

We are searching for a person to fill the position of Customer Program Director in the Telefonica / VMO2 Market Services team in Europe, who will be responsible for delivering programs and projects to our customer in the UK, mainly the deployment of Nokia core network.

As a Customer Program Director, you will:

Deliver programs and projects within agreed scope, budget, schedule, and quality to telecommunication operators.
Lead the programs and projects throughout all phases, starting from presale, through delivery approach identification to completion, while nurturing a good customer relationship.
Liaise with your main stakeholders, especially external customers and partners - CxO levels, directors, counterparts, and Nokia stakeholders - Business Delivery Managers, Customer Project Managers, Technical Managers, Solutions Architects, Care Program Managers, Engineering, Sales, Finance, Procurement, Logistics, R&D teams.

How You Will Contribute And What You Will Learn

The Customer Program Director is accountable for the success of external customer programs and/or projects for an assigned product and/or service scope.

Manage programs/projects throughout all phases, starting from sales support through delivery to completion, including closure and/or handover.
Lead a program/project team and manage stakeholders and resources. Interact with customer and partner organizations, including senior management levels.
Be responsible for the overall program/project success with respect to customer satisfaction, financial results, contractual obligations, quality, operational services delivery performance, and health & safety control activities.
Maintain end-to-end program/project communication, planning, risk, change, and opportunity management.
Ensure program/project information is maintained up to date, with required quality, according to relevant policies, including data in project-related tools and repositories.
Participate in the sales and business development process, as well as explore upselling and cross-selling opportunities.

Key Skills And Experience

You have:

Extensive recent experience in a Program Management role, including managing complex deployment programs in the telco industry on bare-metal and cloud.
A proven record of accomplishment in program/project management, business management, and technical delivery experience in complex projects, 7-10 years.
The ability to take accountability for assigned programs/projects and work independently, adapting to processes with little guidance.
Experience working with external customers and partners, including with senior management levels, managing customers at CxO's and/or directors' levels.
Excellent business acumen, interpersonal communication skills, and cross-cultural awareness.
Knowledge in managing budget and financial performance and forecasts of program/project.
The ability to distill the big picture, anticipate risks and opportunities, make relevant decisions, and prioritize own and team work.
A solid understanding of the impacts of changes on scope, cost, schedule, risk/opportunities. Create and maintain response/mitigation plans that generate solid business impact.
The ability to influence others outside of own job area on matters related to program/project, policies, practices, and procedures.
Excellent stress tolerance.
Fluency in English, spoken and written, including business.
Certification in Project Management, especially PMI/PMP.
European Union citizenship, due to travel and security requirements.
Availability to travel in Europe, around 20% of the time.

It would be nice if you also have:

Experience in managing complex core network implementation projects for mobile telecommunication, especially in the area of 5G and foreign Cloud model.

About Us
Come create the technology that helps the world act together

Nokia is committed to innovation and technology leadership across mobile, fixed, and cloud networks. Your career here will have a positive impact on people's lives and will help us build the capabilities needed for a more productive, sustainable, and inclusive world.

We challenge ourselves to create an inclusive way of working where we are open to new ideas, empowered to take risks, and fearless to bring our authentic selves to work.

What we offer

Nokia offers continuous learning opportunities, well-being programs to support you mentally and physically, opportunities to join and get supported by employee resource groups, mentoring programs, and highly diverse teams with an inclusive culture where people thrive and are empowered.

Nokia is committed to inclusion and is an equal opportunity employer

Nokia has received the following recognitions for its commitment to inclusion & equality:

One of the World's Most Ethical Companies by Ethisphere
Gender-Equality Index by Bloomberg
Workplace Pride Global Benchmark

At Nokia, we act inclusively and respect the uniqueness of people.

Nokia's employment decisions are made regardless of race, color, national or ethnic origin, religion, gender, sexual orientation, gender identity or expression, age, marital status, disability, protected veteran status, or other characteristics protected by law.

We are committed to a culture of inclusion built upon our core value of respect.

Join us and be part of a company where you will feel included and empowered to succeed.
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