Service Asset And Configuration Management Analyst

3 meses atrás

Lisboa, Portugal Richemont Tempo inteiro

Service Asset and Configuration Management Analyst Lisbon, 11, PT
Permanent
Richemont owns some of the world's leading luxury goods Maisons, with particular strengths in jewellery, fine watches and premium accessories. Each Maison represents a proud tradition of style, quality and craftsmanship and Richemont seeks to preserve the heritage and identity of each of its Maisons. At the same time, we are committed to innovation and designing new products which are in keeping with our Maisons' values, through a process of continuous creativity.
Role Description
As a Service Asset and Configuration Management Analyst within the ServiceNow platform team at the Group Technology department, you'll play a crucial role in creating and maintaining a healthy and solid CMDB. Your responsibilities include:
Maintaining the Configuration Management System, including the CI data model and relationship, to ensure CMDB accuracy and completeness.
Providing application or infrastructure technical expertise, analysis, and specifications for IT systems to meet business requirements in accordance with IT architecture policies and standards.
Assuring that all operational services (and those being prepared) are recorded within the CMDB.
Assisting in defining and registering of CIs and of the appropriate level of attributes and relationships required to support ITSM processes.
Planning activities using an agile mindset and tools.
You will serve as a key transformation driver to align CMDB with the Common Service Data Model (CSDM).
Your primary accountability is ensuring a healthy, stable, and accurate CMDB. Additionally, focus on service and process enhancements within the ServiceNow team, consistently communicating team achievements and services across the broader Group Technology.
Reporting Line: You report to the ITSM Manager.
Key Responsibilities
Support ITOM and ITAM process owners in the development of CMDB policies, processes, and knowledge base and work closely with them to improve CI data integrity regarding classes, naming conventions, attributes, data sources, and relationships.
Provide Configuration Management process consulting services to project teams and work with other service management processes to understand new requirements and identify how Configuration management can support.
Develop and analyse functional and technical specifications.
Assist in establishing a formal CMDB governance model and creation of KPIs.
Support design, development, and implementation of automated processes for gathering, populating, and maintaining CMDB data.
Facilitate knowledge transfer within and outside your team through presentations, coaching sessions, or other sharing practices to expand knowledge on CMDB and how to leverage it.
Act as a team player, contributing to team evolution by enhancing processes, fostering innovation, and maintaining a proactive attitude to elevate service quality and drive engineering excellence.
Expert knowledge of IT Configuration and Asset Management processes.
Expert knowledge of Configuration Management (CMDB) / ServiceNow Common Services Data Model (CSDM).
Experience of working with ServiceNow in an equivalent role for a minimum of 2 years.
Knowledge of CMDB best practices as part of a large Operations and Maintenance team to meet business and IT requirements.
Knowledge of IT infrastructure to identify the relationships between CIs.
Understanding of ServiceNow Discovery and Service Mapping tools.
Familiar with the processes that consume CMDB data e.g. Incident, Problem, Asset, and Change.
Solution-oriented mindset & be able to provide recommendations for the current and future platform.
Excellent analytical and problem-solving skills on maintaining CMDB data integrity.
Strong interpersonal skills such as active listening, communication, flexibility, and teamwork.
Strong quantitative, analytical, problem-solving skills, including the ability to accumulate, organize, and assimilate substantial amounts of information.
Fluent written and oral English.
Comfortable in DevOps/Agile environment.
Education & Certifications
Bachelor's degree in computer science, Information Systems/Technology, or 5 years equivalent work experience.

#J-18808-Ljbffr

  • Service Asset And Configuration Management Analyst

    4 meses atrás

    Lisboa, Portugal Richemont Tempo inteiro

    Service Asset and Configuration Management AnalystLisbon, 11, PTPermanentRichemont owns some of the world's leading luxury goods Maisons, with particular strengths in jewellery, fine watches and premium accessories. Each Maison represents a proud tradition of style, quality and craftsmanship and Richemont seeks to preserve the heritage and identity of each...

  • IT Asset and Configuration Management Analyst

    4 semanas atrás

    Lisboa, Portugal 2B-On Tech Tempo inteiro

    **About the job** This full-time position relates to an internal IT Services Provider within a banking services group and is based in Lisbon (temporarily at Damaia, Amadora) requiring office presence once a week. **Purpose** Would you like to drive asset and configuration management of ITIL practices (Information Technology Infrastructure Library) for IT...

  • It Asset And Configuration Management Analyst

    4 semanas atrás

    Lisboa, Portugal 2B-On Tech Tempo inteiro

    About the job This full-time position relates to an internal IT Services Provider within a banking services group and is based in Lisbon (temporarily at Damaia, Amadora) requiring office presence once a week. Purpose Would you like to drive asset and configuration management of ITIL practices (Information Technology Infrastructure Library) for IT Service...

  • IT Asset and Configuration Management Specialist

    4 semanas atrás

    Lisboa, Lisboa, Portugal 2B-On Tech Tempo inteiro

    About the RoleThis is a full-time position within our internal IT Services Provider, located in Lisbon. The successful candidate will work closely with our team to drive asset and configuration management of ITIL practices for IT Service Management in the EU Bank.Job DescriptionWe are looking for an experienced professional who can provide, maintain, and...

  • Asset Management Accountant Lisbon

    3 semanas atrás

    Lisboa, Lisboa, Portugal Corum Asset Management Tempo inteiro

    Full-time · Confirmed· Partial remoteA dynamic role has become available in our Asset Management Administration department, based in Lisbon. As an Asset Management Accountant, you will be responsible for the financial management of our real estate portfolio.About UsWe are a European company with over 250 dedicated professionals, providing innovative...

  • Asset Management Analyst

    6 meses atrás

    Lisboa, Portugal RAY.BBDM Tempo inteiro

    **About LACE Investment Partners** LACE is a Portuguese Institutional Real Assets Private Equity advisor and manager with a focus in Real Estate, with c. €600m of Assets Under Management across Portugal and Spain on behalf of tier 1 institutional investors. The firm was founded in 2018 by 3 partners with long established careers and track record...

  • Configuration Management Specialist

    3 semanas atrás

    Lisboa, Lisboa, Portugal Richemont Tempo inteiro

    About Richemont: As a leading luxury goods company, we strive to preserve the heritage and identity of our Maisons while embracing innovation and creativity.Job Description: We are seeking an experienced Configuration Management Specialist to join our ServiceNow platform team. As a key member of our IT team, you will play a crucial role in maintaining a...

  • Configuration Management Expert for IT Service Delivery

    4 semanas atrás

    Lisboa, Lisboa, Portugal Richemont Tempo inteiro

    Job OverviewRaise the bar in Configuration Management at Richemont, where technology and heritage come together. As a key player in our IT team, you will be instrumental in maintaining a robust CMDB, driving service excellence, and fostering innovation.About the RoleWe are seeking an experienced Configuration Management Analyst to join our ServiceNow...

  • Operational Reporting Specialist

    2 semanas atrás

    Lisboa, Lisboa, Portugal Nordea Asset Management Portugal Tempo inteiro

    **Company Overview**Nordea Asset Management (NAM) is a leading European asset manager with a vision of delivering returns with responsibility. With over 900 employees and more than 475 Nordic and international institutional clients, NAM aims to meet customer demands and provide expert guidance in asset selection while ensuring prudent ESG practices.**Job...

  • Asset Management Analyst

    6 meses atrás

    Lisboa, Portugal Whitestar | Norfin | Restart Tempo inteiro

    Norfin is a leading Real Estate Investment Manager founded in 1999 and with over €1.5bn of assets under management in funds, SICAFIs or SPVs, with a high diversity of profiles and strategies across all real estate and real estate connected sectors for a wide range of institutional investors. In 2018, Norfin was acquired by Arrow Global, a pan-European...

  • Salesforce Administrator

    3 semanas atrás

    Lisboa, Portugal Nordea Asset Management Portugal Tempo inteiro

    Would you like to be part of dedicated and fast-paced CRM Operations team? We are now looking for a Salesforce Administrator to provide user support to our growing distribution team. Part of the role is also business oriented participating in fund data administration tasks in Salesforce and changes initiatives related to our products.At Nordea, we are deeply...

  • Asset Management Analyst

    6 meses atrás

    Lisboa, Portugal Whitestar | Norfin | Restart Tempo inteiro

    Norfin is a leading Real Estate Investment Manager founded in 1999 and with over €1.5bn of assets under management in funds, SICAFIs or SPVs, with a high diversity of profiles and strategies across all real estate and real estate connected sectors for a wide range of institutional investors. In 2018, Norfin was acquired by Arrow Global, a pan-European...

  • Senior Specialist Analyses

    2 semanas atrás

    Lisboa, Portugal Nordea Asset Management Portugal Tempo inteiro

    Senior Specialist Analyses & Support to Nordea Asset Management Would you like to join Nordea Asset Management ("NAM") on our ambitious journey to be leading European Asset Manager? Are you excited to get immersed in a progressive and fast-moving work environment in the intersection of Sourcing, Security & Technology Governance and work on ensuring that...

  • Assets and Configuration Manager for Academy

    2 meses atrás

    Lisboa, Portugal Ankix Tempo inteiro

    **Oportunidade**: Ankix is a Portuguese Company specialized in technological skills that provides services in the areas of IT Outsourcing and Custom Software Development. Our positioning is characterized by the quality and innovation of the solutions we propose, as well as the dedication and orientation towards our consultants and clients, as well as their...

  • Asset Management Analyst | Lisbon

    4 meses atrás

    Lisboa, Portugal Pkf-Vmb Belgium Tempo inteiro

    Norfin is a leading Real Estate Investment Manager founded in 1999 and with over €2.1bn of assets under management in funds, SICs or SPVs, with a high diversity of profiles and strategies across all real estate and real estate connected sectors for a wide range of institutional investors. In 2018, Norfin was acquired by Arrow Global, a pan-European...

  • Civil Engineering | Asset Management Analyst

    3 meses atrás

    Lisboa, Portugal Pkf-Vmb Belgium Tempo inteiro

    Civil Engineering | Asset Management Analyst Vilamoura, PortugalNorfin is a leading Real Estate Investment Manager founded in 1999 and with over €2.1bn of assets under management in funds, SICs or SPVs, with a high diversity of profiles and strategies across all real estate and real estate connected sectors for a wide range of institutional investors. In...

  • Asset Management Specialist

    1 semana atrás

    Lisboa, Lisboa, Portugal Pkf-Vmb Belgium Tempo inteiro

    Civil Engineering | Asset Management Analyst Job in PortugalNorfin, a leading Real Estate Investment Manager founded in 1999, seeks an Asset Management Analyst to join their team in Vilamoura, Portugal. With over €2.1bn of assets under management in funds, SICs, or SPVs, Norfin has a diverse portfolio and strategies across various real estate sectors.About...

  • Asset Management Analyst | Lisbon

    3 meses atrás

    Lisboa, Portugal Pkf-Vmb Belgium Tempo inteiro

    Norfin is a leading Real Estate Investment Manager founded in 1999 and with over €2.1bn of assets under management in funds, SICs or SPVs, with a high diversity of profiles and strategies across all real estate and real estate connected sectors for a wide range of institutional investors. In 2018, Norfin was acquired by Arrow Global, a pan-European...

  • Property Accountant

    2 meses atrás

    Lisboa, Portugal Corum Asset Management Tempo inteiro

    Full-time · Confirmed· Partial remote Job Title:Property Accountant (F/M)Location: LisbonDepartment:Asset Management AdministrationLanguage: EnglishPRESENTATION OF THE COMPANYWe are a European company with 250+ fully dedicated people to our clients. We provide innovative and high-performing investment solutions across Europe.The company is recognized for...

  • Configuration Management Specialist

    2 meses atrás

    Lisboa, Lisboa, Portugal SWJ Germany GmbH Tempo inteiro

    Job DescriptionAs a Configuration Management Engineer at SWJ Portugal Engineering, you will play a crucial role in ensuring the smooth execution of our projects. Your primary responsibility will be to plan, track, and report on Configuration Management activities, ensuring that all relevant systems and processes are in place.Key Responsibilities:Develop and...