Configuration Management Specialist
4 semanas atrás
About Richemont: As a leading luxury goods company, we strive to preserve the heritage and identity of our Maisons while embracing innovation and creativity.
Job Description: We are seeking an experienced Configuration Management Specialist to join our ServiceNow platform team. As a key member of our IT team, you will play a crucial role in maintaining a healthy and solid Configuration Management Database (CMDB).
Your Responsibilities:
- Maintain the Configuration Management System, including the CI data model and relationships, to ensure CMDB accuracy and completeness.
- Provide technical expertise, analysis, and specifications for IT systems to meet business requirements in accordance with IT architecture policies and standards.
- Assure that all operational services are recorded within the CMDB.
- Assist in defining and registering CIs and attributes required to support ITSM processes.
- Plan activities using an agile mindset and tools.
Your Key Accountabilities: You will be responsible for ensuring a healthy, stable, and accurate CMDB, as well as focusing on service and process enhancements within the ServiceNow team. Consistent communication of team achievements and services across the broader Group Technology is essential.
Reporting Line: You will report directly to the ITSM Manager.
Required Skills and Qualifications:
- Expert knowledge of IT Configuration and Asset Management processes.
- Expert knowledge of Configuration Management (CMDB) / ServiceNow Common Services Data Model (CSDM).
- Experience working with ServiceNow in an equivalent role for a minimum of 2 years.
- Knowledge of CMDB best practices as part of a large Operations and Maintenance team to meet business and IT requirements.
- Understanding of ServiceNow Discovery and Service Mapping tools.
- Familiarity with the processes that consume CMDB data e.g. Incident, Problem, Asset, and Change.
About You: To succeed in this role, you will have a solution-oriented mindset and excellent analytical and problem-solving skills. Strong interpersonal skills, such as active listening, communication, flexibility, and teamwork, are also essential. A bachelor's degree in computer science or a related field, or 5 years of equivalent work experience, is required. The salary range for this position is approximately $90,000 - $110,000 per annum, depending on experience.
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