IT Operations Management Specialist

1 dia atrás


Lisboa, Lisboa, Portugal Capgemini Tempo inteiro
Job Overview

We are seeking an experienced IT Operations Management specialist to reinforce our teams at Capgemini Portugal.

Estimated Salary Range

$80,000 - $110,000 per annum, depending on experience and qualifications.

Job Description

Key Responsibilities:

  • To serve as a technical consultant for ITOM (CMDB, Discovery, Event Management, Cloud Management, Hardware Asset Management) implementations.
  • To provide hands-on development, including creation, configuration, and customization of patterns, Discovery Schedules, Event rules, application fields, from design, business rules, client scripts, user roles and groups, access controls, and more on the various system applications.
  • To develop integrations to existing IT Operations Management tools using ServiceNow workflows, scripting, and web services/REST APIs as required.
  • To integrate ServiceNow ITOM modules with a variety of enterprise monitoring tools, automation of alerts, application management tools using off-shelf plugins and API methods.
Required Skills and Qualifications

Requirements:

  • A degree in Computer Science or similar.
  • At least 4 years of experience working with ServiceNow products.
  • Technical expertise in ITOM (CMDB, Discovery, Event Management, Cloud Management, Hardware Asset Management).
  • Experience in communicating and implementing the ITIL CMDB Model.
  • Experience in populating CMDB solutions and managing CMDB health metrics.
  • Consulting experience as a key technical resource leading the development and delivery of ITOM solutions in client environments.
  • Familiarity with agile methodology and its application in dynamic environments.
Benefits

We Offer:

  • The opportunity to work on challenging projects for national and international clients.
  • The chance to collaborate with great, dynamic teams.
  • Health and Life insurance.
  • The possibility of investing in certifications and training.
  • A permanent contract with an attractive compensation package and benefits.


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