ServiceNow IT Operations Management Specialist

Há 1 mês


Lisboa, Lisboa, Portugal Capgemini Tempo inteiro

At Capgemini Portugal, we are seeking a skilled ServiceNow IT Operations Management Specialist to reinforce our teams.

This role requires at least 4 years of experience working with ServiceNow products, with a strong focus on ITOM (CMDB, Discovery, Event Management, Cloud Management, Hardware Asset Management) implementations.

The ideal candidate will have a degree in Computer Science or a similar field and possess hands-on development skills, including creation, configuration, and customization of patterns, Discovery Schedules, Event rules, application fields, from design, business rules, client scripts, user roles and groups, access controls, and more on the various system applications.

Additionally, the candidate should have experience in developing integrations to existing IT Operations Management tools using ServiceNow workflows, scripting, and web services/REST APIs as required.

They will also be responsible for integrating ServiceNow ITOM modules with a variety of enterprise monitoring tools, automation of alerts, application management tools using off-shelf plugins and API methods.

The successful candidate will utilize their operational experience, ServiceNow Sys Admin, and ServiceNow best practices to deliver high-quality ITOM solutions in client environments.

Experience in communicating and implementing the ITIL CMDB Model, populating CMDB solutions, and managing CMDB health metrics is also essential.

As a key technical resource, the candidate will lead the development and delivery of ITOM solutions in client environments, working in a dynamic environment using agile methodology to deliver client requests.

Certifications are a plus, but not required.

We offer a challenging and rewarding work environment, with opportunities for growth and development.

The chance to work on interesting projects for national and international clients, the opportunity to work in great, dynamic teams, health and life insurance, the possibility of investing on certifications and training, and a permanent contract with an attractive compensation package and benefits.



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