Receptionist (H/M/X)

Há 4 dias

Lisboa, Portugal The Central House Tempo inteiro

We believe in creating welcoming, fun and inspiring environments for our guests and team. We pride ourselves on being a team of globally minded, genuinely caring and friendly individuals. It's these values coupled with our unquenchable passion for service which created the unique culture that is TCH.

We need a Receptionist (rotating schedule) to join our team in Lisboa for a full-time job, 5 days a week.

Job description: Maintain a friendly, cheerful and courteous demeanour at all times.Use suggestive selling techniques to sell rooms/beds and promote other services of the hostel.Assist in registering guests and assigning rooms/beds.Resolve customer issues, complaints, problems in a quick, efficient manner to maintain a high level of customer satisfaction and quality service.Build strong relationships and liaise with all other department's especially housekeeping, maintenance & reservations.Performs other duties as assigned, requested or deemed necessary by managementThoroughly understand and adhere to proper credit, check- cashing, and cash handling
policies and procedures.

Ensures safety by following guest check in and security procedures and reporting suspicious activity to security, manager, or MOD.Maintain the cleanliness and neatness of the front desk area.Run the day end / night audit & police report.Work closely with the Financial Department to ensure accounting coherence.Availability for a rotating schedule.Maintain fluid communication with the different departments.Answering calls and e-mails.Respond to customer queries, concerns and complaints. Essential studies and experience required: Studies in Tourism and/or professional training in tourist accommodation management.Proficiency in Microsoft Office (Word, Outlook, PowerPoint…).Native Portuguese speaker.High level of English is essential.Knowledge of other languages would be an asset.Knowledge of the MEWS programme highly valued. Qualities: Good team player.We are looking for people who are attentive and have excellent customer service skills.You are communicative.Motivated and committed to your work.
Please send your CV and subject (Receptionist full-time Lisboa).

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