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Operations Manager
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Operations Manager (Battery Station) Somos una compañía global, líder en el desarrollo de infraestructuras regenerativas que generan un impacto positivo en la sociedad. Nuestra plantilla, formada por más de 41.500 profesionales y presente en más de 40 países de los cinco continentes, contribuye a nuestra misión de diseñar un planeta mejor. Buscamos personas que quieran marcar la diferencia, promover el desarrollo sostenible y encontrar soluciones a los mayores desafíos globales, incluidos el cambio climático, la sobrepoblación y la escasez hídrica. Únete a nosotros en la búsqueda de soluciones para lograr un futuro sostenible. Descripción del puesto El objetivo principal de esta persona será asegurar que el despliegue de estaciones y su operativa diaria se realiza con las mínimas incidencias y retrasos posibles, dando feedback constante para la mejora de procesos internos y externos.
PRINCIPALES FUNCIONES Y RESPONSABILIDADES Responsable de coordinar la operativa diaria y el mantenimiento de la red de estaciones de intercambio de baterías, tanto de los cargadores como de las propias baterías. Definir, conjuntamente con los departamentos afectados (comercial, conectividad, postventa, etc.) los procedimientos y procesos necesarios para el correcto funcionamiento del servicio, y asegurar su conocimiento y cumplimiento, manteniendo siempre al cliente en el centro. Coordinar equipos internos y externos para la ejecución del plan de instalaciones en las diferentes ubicaciones, asegurando el cumplimiento de los tiempos y presupuestos establecidos. Colaborar en la definición de las funciones de atención al cliente y dar soporte en la resolución de incidencias, así como la estandarización de la respuesta. Generar los contenidos asociados a procesos internos y externos para el aseguramiento de que todos los stakeholders (clientes, dealers, departamentos internos, etc.) clave conocen la operativa más actual, asegurando su difusión por los canales correspondientes. Seguimiento de las incidencias en la generación de facturas y su posterior cobro, asegurando un crecimiento continuo de los índices de cobro mediante el establecimiento de procesos automatizados con la mínima intrusión posible. Asegurar la correcta implementación del servicio para flotas, dándole soporte al cliente durante las diferentes fases y pivotando su definición y operativa con el fin de satisfacer sus necesidades. Recoger feedback y comunicarse con los diferentes stakeholders para la mejora continua del servicio, manteniendo al cliente en el centro de toda decisión. Realizar el seguimiento de KPIs operativos, actualización del dashboard, detección e propuesta de mejoras en base al análisis de datos. PERFIL DE LA PERSONA Formación reglada: Ingeniero industrial, Organización Industrial o similarFormación no reglada / Complementaria: No se requiereExperiencia:Experiencia en operaciones de logística o movilidad, idealmente en fase de crecimientoExperiencia en entornos innovadores, con cambios constantes y rápida ejecución, como Motosharing, Logística Última Milla, etc.Experiencia en coordinación de proyectos, gestión de Budget, reporting de métricas, etc.Otros: Carnet BCapacidad de trabajar bajo presiónCarácter independiente y comprometido con resultados BENEFICIOS Incorporación a empresa líder en la fabricación de motos eléctricas en Europa. Te Integrarás en una empresa al inicio de su trayectoria de crecimiento internacional. Vivir en primera persona los múltiples desafíos que esto conllevaTrabajar en los headquarters de la Compañía en el centro de Barcelona. Inauguramos estas instalaciones recientementePlan de carrera profesionalHorario Flexible y conciliación familiar, viernes jornada intensivaJornada Intensiva en veranoContrato indefinidoEntorno profesional y excelentes condiciones de trabajoAcceso a formación online a través de Acciona Academy: Puedes realizar cursos de idiomas, sostenibilidad, skills, herramientas de gestión y software...Retribución flexible: cheque guardería, bono transporte...Salario competitivo acorde experiencia y valor aportadoAcceso a descuentos a través del Grupo ACCIONA (hoteles, alquiler de vehículos, salud...)Descuentos muy atractivos en nuestro catálogo de productos. Para ti y tus conocidos/as Somos una compañía que valora la diversidad como fuente de talento y por ello trabajamos para impulsar un entorno inclusivo en el que se promueve el respeto, la pertenencia y el compromiso de forma que todas las personas puedan participar en igualdad de oportunidades. Invitamos a todas las personas a inscribirse con independencia del origen, circunstancias, bagaje o condición. ACCIONA ha recibido la certificación Top Employer 2021 y 2022, que reconoce a la Compañía como una de las mejores empresas para trabajar en España.
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