Operations Manager

4 semanas atrás

Aveiro, Portugal Vertente Humana Tempo inteiro

Vertente Humana, a recruitment and selection, temporary work, training and outsourcing company, in great expansion in its sector of activity, and operating in the area of integral human resources management, is recruiting for a client company, an **Operations Manager (M/F) who speaks both french and english for Aveiro.**

**As an Operations Manager your mais tasks would be**:

- Supervise a group of team leaders, and be primarily responsible for delivering to SLAs and schedule for tasks performed;
- Support and analyse project budget and resource allocation;
- Handle day to day operations with focus on analytics, coaching, recognition, and performance management;
- Interact regularly with the clients to share updates, lead operational and project/ program level reviews;
- Be responsible for client and employee satisfaction and reduce attrition by working closely with HR, while also collaborating with other process owners and training and quality managers to share best practices and drive higher results;
- Be operationally focused with solid understanding of the workflow with skills to handle client interactions;
- Manage weekly reporting for all projects and tasks according to each specification and follow up with specific stakeholders where applicable;
- Advocate on behalf of clients and represent clients' needs as appropriate to senior management.

**What we need you to have**:

- Degree in Business Management or related field;
- Excellent French level (oral and written) and fluency in English;
- Previous experience working with cross-functional teams;
- Experience with operations management environment;
- Excellent verbal and written communication skills and very good Ms Office (Excel) knowledge.

**What we offer**:

- Strong compensation package;
- Personal and career development programs and mentoring to develop skills;
- Possibility to participate in a growing multicultural Project;
- Work in a diverse environment with people from over 75 nationalities;
- Other internal benefits (ex. free medical appointments at the office);
- We promote inter-company mobility to work at any of our sites around the world.

**Workplace**:Work on-site in Aveiro, Portugal

**Schedule**:Flexible Schedule from Monday to Saturday

If you are interested in this opportunity, send us your CV

**Tipo de oferta**: Período Integral

**Benefícios**:

- Horário flexível

Horário de trabalho:

- Horário flexível

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