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col-wideJob Description:Job DescriptionRemote Work in Portugal - Equipment providedRole DescriptionYou will be required to communicate in German via phone, email, and chat, and document customer interactions and feedback.QualificationsFluency in German and English B2Customer service experience with excellent verbal and written communication skillsAbility to provide efficient solutions, multi-task, and work under pressure in a dynamic, fast-paced, and changing environmentStrong problem-solving skills and attention to detail, with the ability to analyze, diagnose and resolve customer issues in a timely mannerDemonstrated ability to be a team player, adaptable, and flexiblePrior experience using CRM software and other support tools is a plusOffer:Competitive salary and remuneration system (incl. meal allowance):Full-time positionPrivate health insurance22 days paid vacation per yearAdditionally for candidates from abroad:Airport pick-up and administrative support for your integration in PortugalAirline ticket purchased from the company or instant refund after signing the contractFree annual flight homeAccommodation in a room in a company apartment in Lisbon (or higher salary without accommodation)Free Portuguese courses, water sports activities, soft trekking and much moreNote: When you apply for this vacancy, you are giving your GDPR consent to Talent Trail. We might share your CV details directly with our client for the purpose of recruitment.