Graduate Customer Success Manager
4 meses atrás
The role of a Customer Success Manager at CanonicalCustomer success is a new and strategic department at Canonical, with the objective to reduce risk and churn, facilitate the adoption of new products or services and support expansion within existing accounts. Customer Success Managers (CSM) are responsible for developing trust with their assigned customers and providing them with the best possible experience navigating Canonical's vast offering. Through a clear understanding of their customer's objectives, the CSM can activate a large range of internal and external capabilities to alleviate any pain point, align expectations, as well as help draw and deliver on an appropriate collaboration roadmap.We are growing our Customer Success team to continue offering thoughtful, smart, precise interactions across our product portfolio, from Ubuntu to open source infrastructure and applications.This role is a first step in the CSM organisation. Although you will primarily focus on the Tech segment, including the store customers, you will also have a portfolio assigned. Ubuntu is chosen by thousands of new users every month. Our responsibility is to ensure the best user experience for them through problem-solving, onboarding, enablement and value realisation all the way to success. Collaborating with other teams and participating in campaign efforts, you will connect with a diverse set of users of Canonical products and identify our future champions.Location: This role will be based remotely worldwide.What your day will look likeA strong focus on supporting customers by finding solutions to ticket requests.Enrich documentation about problem solving, Q&A, onboarding materials.Drive campaigns targeting multiple customers through digital touch-points and activities.Identify high potential as well as high risk customers from newly onboarded users or customers.Onboard new customers and introduce them to our products and support processes. Products include: Ubuntu Pro, MAAS, Landscape, Openstack, Ceph, Kubernetes, data applications and many more.Collaborate with Sales and Support in developing and delivering engagement plans that fulfill the customer's objectives.Engage with your portfolio of customers to ensure risk identification.Collect feedback from customers and format them for review by the product team.What we are looking for in youCustomer-facing experience.An empathetic individual with a natural drive to help others.Passion for technology, infrastructure and Ubuntu in particular is a must.Excellent presentation skills.Strong organisational skills, ability to structure and constantly update documentation.A team player capable of interacting with all departments internally.Additional skills that you might also bringWe at the Customer Success team strongly appreciate various languages Therefore, if you possess proficiency (both written and spoken) in Japanese, Korean, Spanish, Portuguese, German, French, or Italian, alongside an excellent command of English, please inform usWhat we offer youWe consider geographical location, experience, and performance in shaping compensation worldwide. We revisit compensation annually (and more often for graduates and associates) to ensure we recognise outstanding performance. In addition to base pay, we offer a performance-driven annual bonus. We provide all team members with additional benefits, which reflect our values and ideals. We balance our programs to meet local needs and ensure fairness globally.Distributed work environment with twice-yearly team sprints in person - we've been working remotely since 2004Personal learning and development budget of USD 2,000 per year.Annual compensation review.Recognition rewards.Annual holiday leave.Maternity and paternity leave.Employee Assistance Programme.Opportunity to travel to new locations to meet colleagues from your team and others.Priority Pass for travel and travel upgrades for long haul company events.About CanonicalCanonical is a pioneering tech firm that is at the forefront of the global move to open source. As the company that publishes Ubuntu, one of the most important open source projects and the platform for AI, IoT and the cloud, we are changing the world on a daily basis. We recruit on a global basis and set a very high standard for people joining the company. We expect excellence - in order to succeed, we need to be the best at what we do.Canonical has been a remote-first company since its inception in 2004. Work at Canonical is a step into the future, and will challenge you to think differently, work smarter, learn new skills, and raise your game. Canonical provides a unique window into the world of 21st-century digital business.Canonical is an equal opportunity employerWe are proud to foster a workplace free from discrimination. Diversity of experience, perspectives, and background create a better work environment and better products. Whatever your identity, we will give your application fair consideration.
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Graduate Customer Success Manager
4 meses atrás
Coimbra, Portugal Canonical Tempo inteiro.The role of a Customer Success Manager at CanonicalCustomer success is a new and strategic department at Canonical, with the objective to reduce risk and churn, facilitate the adoption of new products or services and support expansion within existing accounts. Customer Success Managers (CSM) are responsible for developing trust with their assigned customers...
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Coimbra, Portugal Phiture Tempo inteiroCanonical is a leading provider of open source software and operating systems to the global enterprise and technology markets. Our platform, Ubuntu, is very widely used in breakthrough enterprise initiatives such as public cloud, data science, AI, engineering innovation and IoT. Our customers include the world's leading public cloud and silicon providers,...
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Enterprise Customer Success Manager Americas
2 meses atrás
Coimbra, Portugal Phiture Tempo inteiroThe role of an Enterprise Customer Success Manager at CanonicalCustomer success is a new and strategic department at Canonical, with the objective to reduce risk and churn, facilitate the adoption of new products or services and support expansion within existing accounts. Customer Success Managers (CSM) are responsible for developing trust with their...
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Coimbra, Portugal Phiture Tempo inteiroThe role of an Enterprise Customer Success Manager at CanonicalCustomer success is a new and strategic department at Canonical, with the objective to reduce risk and churn, facilitate the adoption of new products or services, and support expansion within existing accounts. Customer Success Managers (CSM) are responsible for developing trust with their...
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Enterprise Customer Success Manager Americas
2 meses atrás
Coimbra, Portugal Phiture Tempo inteiroThe role of an Enterprise Customer Success Manager at CanonicalCustomer success is a new and strategic department at Canonical, with the objective to reduce risk and churn, facilitate the adoption of new products or services and support expansion within existing accounts. Customer Success Managers (CSM) are responsible for developing trust with their...
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Coimbra, Portugal Phiture Tempo inteiroThe role of an Enterprise Customer Success Manager at CanonicalCustomer success is a new and strategic department at Canonical, with the objective to reduce risk and churn, facilitate the adoption of new products or services, and support expansion within existing accounts. Customer Success Managers (CSM) are responsible for developing trust with their...
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Customer Success Regional Team Manager
3 meses atrás
Coimbra, Portugal Canonical Tempo inteiro.Canonical is a leading provider of open source software and operating systems to the global enterprise and technology markets. Our platform, Ubuntu, is widely used in breakthrough enterprise initiatives such as public cloud, data science, AI, engineering innovation, and IoT. Our customers include the world's leading public cloud and silicon providers, and...
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Coimbra, Portugal Phiture Tempo inteiro.The role of an Enterprise Customer Success Manager at Canonical Customer success is a new and strategic department at Canonical, with the objective to reduce risk and churn, facilitate the adoption of new products or services, and support expansion within existing accounts. Customer Success Managers (CSM) are responsible for developing trust with their...
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Coimbra, Portugal Phiture Tempo inteiro.The role of an Enterprise Customer Success Manager at CanonicalCustomer success is a new and strategic department at Canonical, with the objective to reduce risk and churn, facilitate the adoption of new products or services, and support expansion within existing accounts. Customer Success Managers (CSM) are responsible for developing trust with their...
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Enterprise Customer Success Manager Apac
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Coimbra, Portugal Canonical Tempo inteiro.The role of an Enterprise Customer Success Manager at Canonical Customer success is a new and strategic department at Canonical, with the objective to reduce risk and churn, facilitate the adoption of new products or services and support expansion within existing accounts. Customer Success Managers (CSM) are responsible for developing trust with their...
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Enterprise Customer Success Manager Apac
3 meses atrás
Coimbra, Portugal Canonical Tempo inteiro.The role of an Enterprise Customer Success Manager at CanonicalCustomer success is a new and strategic department at Canonical, with the objective to reduce risk and churn, facilitate the adoption of new products or services and support expansion within existing accounts. Customer Success Managers (CSM) are responsible for developing trust with their...
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Coimbra, Coimbra, Portugal Phiture Tempo inteiroAbout the RoleAs an Enterprise Customer Success Manager, you will play a critical role in driving customer satisfaction and retention for our enterprise clients in the APAC region. You will be responsible for developing and executing customized success plans to meet the unique needs of our clients, while also identifying opportunities for growth and...
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Customer Success Manager | Strategic Account Growth
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Coimbra, Coimbra, Portugal Phiture Tempo inteiroCompany Overview: Canonical is a leading player in the technology industry, offering a vast range of products and services to its customers. Our Customer Success team plays a crucial role in ensuring that our customers have the best possible experience with our offerings.Job Summary: We are seeking a highly skilled and motivated Customer Success Manager to...
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Enterprise Customer Success Manager Apac
3 meses atrás
Coimbra, Portugal Canonical Tempo inteiroThe role of an Enterprise Customer Success Manager at CanonicalCustomer success is a new and strategic department at Canonical, with the objective to reduce risk and churn, facilitate the adoption of new products or services and support expansion within existing accounts. Customer Success Managers (CSM) are responsible for developing trust with their...
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Customer Success and Experience Manager
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Coimbra, Coimbra, Portugal Phiture Tempo inteiroThe Customer Success and Experience Manager role at Canonical plays a pivotal part in reducing risk and churn, facilitating adoption of new products or services, and supporting expansion within existing accounts. As a key member of the Customer Success team, you will be responsible for developing trust with assigned customers and providing them with an...
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Global Business Development Lead
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Coimbra, Coimbra, Portugal Phiture Tempo inteiroCustomer Success Regional Team ManagerWe are hiring a Customer Success Regional Team Manager to support Canonical's growth and expansion of our CSM team globally. This role entails strategic planning, customer interactions, team management, and cross-functional collaboration to drive customer success.About UsCanonical is a pioneering tech firm at the...
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Senior Customer Success Specialist
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Coimbra, Coimbra, Portugal Phiture Tempo inteiroThe role of a Customer Success Manager at Canonical involves developing trust with customers and providing them with the best possible experience navigating the company's vast offering.We are growing our Customer Success team to continue offering thoughtful, smart, precise interactions across our product portfolio.This role is a first step in the CSM...
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Regional Team Lead for Global Customer Success
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Coimbra, Coimbra, Portugal Phiture Tempo inteiroUnlock Your Potential as a Regional Team LeadWe are seeking an exceptional Regional Team Lead to join our Customer Success team at Canonical. As a leader in this role, you will be responsible for managing a team of Customer Success Managers and driving business growth through strategic planning, customer engagement, and process improvement.The ideal...
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Technology Graduate Programme
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Coimbra, Portugal Phiture Tempo inteiroWhat is Accenture Technology? Through unmatched industry experience, leading technologies from our ecosystem partners and startups, and the largest delivery network in the world, we provide a powerful range of capabilities that can be tailored to our client's most complex business needs. With over 100 innovation hubs deployed around the world, we help...
