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Global Business Development Lead

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Coimbra, Coimbra, Portugal Phiture Tempo inteiro
Customer Success Regional Team Manager

We are hiring a Customer Success Regional Team Manager to support Canonical's growth and expansion of our CSM team globally. This role entails strategic planning, customer interactions, team management, and cross-functional collaboration to drive customer success.

About Us

Canonical is a pioneering tech firm at the forefront of the global move to open source. We publish Ubuntu, one of the most important open source projects, and are changing the world of software.

Job Description
  • Strategic Planning: Prepare communication plans, set performance indicators, and develop strategies to enhance customer engagement and retention.
  • Customer Interactions: Resolve escalated customer issues, work closely with team members, and ensure timely resolution.
  • Team Management: Guide and support team members, help them navigate complex customer situations, improve their skills, and achieve their goals.
  • Cross-Functional Collaboration: Collaborate with Sales, Marketing, Product development, and Support to align on customer needs and feedback.
Requirements
  • Excellent Academic Results: Bachelor's or equivalent degree in Business, Communication, or STEM.
  • Passion for Customer Success: Knowledge and passion for revenue management and technology, experience in SaaS or software industries.
  • Track Record of Success: Proven track record of bringing exceptional Customer Success results.
  • Continuous Learning: Commitment to continuous learning and improvement - curious, flexible, scientific.
What We Offer
  • Competitive Salary: $120,000 per year (estimated).
  • Distributed Work Environment: Work from home, with twice-yearly team sprints in person.
  • Personal Learning and Development Budget: $2,000 per year.
  • Annual Compensation Review: Regular review of compensation based on performance.