Business Process Optimization Lead
3 semanas atrás
This role is a vital part of the Cision Insights team, focused on ensuring seamless business process delivery and exceptional customer experiences. The position involves close collaboration with internal teams and external partners to drive business growth and meet customer needs.
Duties and Responsibilities- Evaluate vendor performance to ensure alignment with client requirements
- Work closely with managers and internal teams to address and resolve challenges
- Record data accurately and create detailed reports for internal use
- Lead weekly meetings with vendors to maintain quality and address performance
- Collaborate with Product and Engineering teams to optimize business processes
- Education: Bachelor's degree in Information Technology, Management, or a related field (preferred)
- Languages: Fluency in English is essential
- Experience: At least 2 years of experience working independently and meeting deadlines
- Technical Skills: Proficiency in Excel is required; experience with Power BI and working with vendors is a plus
- Data Enthusiast: Strong interest in working with data
- Soft Skills: Strong communication skills, structured approach to work, and high sense of responsibility
We offer:
- Meal allowance
- Pension Plan
- Health Insurance
- Life Insurance
- Employee Assistance Program
- Cision Global Charitable Giving Program
- Headspace Wellbeing App
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