Enterprise Customer Success Manager Apac
3 meses atrás
.The role of an Enterprise Customer Success Manager at Canonical Customer success is a new and strategic department at Canonical, with the objective to reduce risk and churn, facilitate the adoption of new products or services and support expansion within existing accounts. Customer Success Managers (CSM) are responsible for developing trust with their assigned customers and providing them with the best possible experience navigating Canonical's vast offering. By clearly understanding their customer's objectives, the CSM can align expectations, suggest a large range of additional services or product capacity to increase loyalty, alleviate any pain points, and help draw and deliver on an appropriate collaboration roadmap.We are growing our Customer Success team to continue to offer thoughtful, smart, precise interactions across our product portfolio, from Ubuntu to open-source infrastructure and applications. To provide the appropriate level of focus for every customer, CSMs are specialized in one of the following segments:Mass - SMEs or large businesses starting their journey with Canonical Focus - Large companies with established ARR Step Growth - a selection of high-potential customers All CSMs contribute to business support at the company level for all remaining, not-yet-assigned customers (Tech segment), including our Store customers.Location: This role will be based remotely in APAC region.What your day will look like Onboard new customers and introduce them to our products and support processes. Products include: Ubuntu Pro, MAAS, Landscape, Openstack, Ceph, Kubernetes, data applications and many more. Coordinate complex projects in interaction with developers, IT managers and decision makers from various industries. Collaborate with Sales, Field Engineering and Support in developing and delivering engagement plans that fulfill the customer's objectives. Manage a portfolio of customers in a specific geographic region and identify growth opportunities or renewal risks in coordination with Sales. Experience running a disciplined, weekly customer and business review process with cross-functional teams, identifying and prioritizing blockers, and driving resolution through corporate product and engineering teams. Serve as a customer advocate internally and influence Canonical products roadmaps, Canonical websites, documentation, processes and people to improve customer satisfaction and retention. Support customers through reactive ticket requests. Create campaigns targeting multiple customers through digital touch-points and activities. What we are looking for in you Minimum 5 years of work experience with a strong relation to IT and with exposure to projects related to at least one of these topics: Linux OS, data applications, storage, cloud computing, networking, security, migration, IoT. Excellent presentation skills with the ability to guide a conversation about complex software
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Coimbra, Coimbra, Portugal Phiture Tempo inteiroAbout the RoleAs an Enterprise Customer Success Manager, you will play a critical role in driving customer satisfaction and retention for our enterprise clients in the APAC region. You will be responsible for developing and executing customized success plans to meet the unique needs of our clients, while also identifying opportunities for growth and...
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Coimbra, Portugal Phiture Tempo inteiro.The role of an Enterprise Customer Success Manager at Canonical Customer success is a new and strategic department at Canonical, with the objective to reduce risk and churn, facilitate the adoption of new products or services, and support expansion within existing accounts. Customer Success Managers (CSM) are responsible for developing trust with their...
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Coimbra, Portugal Phiture Tempo inteiro.The role of an Enterprise Customer Success Manager at CanonicalCustomer success is a new and strategic department at Canonical, with the objective to reduce risk and churn, facilitate the adoption of new products or services, and support expansion within existing accounts. Customer Success Managers (CSM) are responsible for developing trust with their...
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Enterprise Customer Success Manager Apac
3 meses atrás
Coimbra, Portugal Canonical Tempo inteiro.The role of an Enterprise Customer Success Manager at CanonicalCustomer success is a new and strategic department at Canonical, with the objective to reduce risk and churn, facilitate the adoption of new products or services and support expansion within existing accounts. Customer Success Managers (CSM) are responsible for developing trust with their...
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Enterprise Customer Success Manager Apac
3 meses atrás
Coimbra, Portugal Canonical Tempo inteiroThe role of an Enterprise Customer Success Manager at CanonicalCustomer success is a new and strategic department at Canonical, with the objective to reduce risk and churn, facilitate the adoption of new products or services and support expansion within existing accounts. Customer Success Managers (CSM) are responsible for developing trust with their...
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Coimbra, Portugal Phiture Tempo inteiroThe role of an Enterprise Customer Success Manager at CanonicalCustomer success is a new and strategic department at Canonical, with the objective to reduce risk and churn, facilitate the adoption of new products or services, and support expansion within existing accounts. Customer Success Managers (CSM) are responsible for developing trust with their...
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Coimbra, Portugal Phiture Tempo inteiroThe role of an Enterprise Customer Success Manager at CanonicalCustomer success is a new and strategic department at Canonical, with the objective to reduce risk and churn, facilitate the adoption of new products or services, and support expansion within existing accounts. Customer Success Managers (CSM) are responsible for developing trust with their...
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Enterprise Customer Success Manager
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Coimbra, Coimbra, Portugal Phiture Tempo inteiroAbout UsPhiture is a pioneering tech firm that's at the forefront of the global move to open source. As the company behind Ubuntu, one of the most important open source projects and the platform for AI, IoT, and the cloud, we're changing the world on a daily basis. Your Role and ResponsibilitiesThis role will be based remotely in the APAC region and...
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Enterprise Customer Success Manager Americas
2 meses atrás
Coimbra, Portugal Phiture Tempo inteiroThe role of an Enterprise Customer Success Manager at CanonicalCustomer success is a new and strategic department at Canonical, with the objective to reduce risk and churn, facilitate the adoption of new products or services and support expansion within existing accounts. Customer Success Managers (CSM) are responsible for developing trust with their...
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Enterprise Customer Success Manager Americas
2 meses atrás
Coimbra, Portugal Phiture Tempo inteiroThe role of an Enterprise Customer Success Manager at CanonicalCustomer success is a new and strategic department at Canonical, with the objective to reduce risk and churn, facilitate the adoption of new products or services and support expansion within existing accounts. Customer Success Managers (CSM) are responsible for developing trust with their...
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Cloud Infrastructure Specialist
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Coimbra, Coimbra, Portugal Phiture Tempo inteiroThe Enterprise Customer Success Manager role at Canonical is a strategic position focused on reducing risk and churn, facilitating adoption of new products or services, and supporting expansion within existing accounts.As a Cloud Infrastructure Specialist, you will be responsible for developing trust with assigned customers and providing them with the best...
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Customer Success Regional Team Manager
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Coimbra, Portugal Canonical Tempo inteiro.Canonical is a leading provider of open source software and operating systems to the global enterprise and technology markets. Our platform, Ubuntu, is widely used in breakthrough enterprise initiatives such as public cloud, data science, AI, engineering innovation, and IoT. Our customers include the world's leading public cloud and silicon providers, and...
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Coimbra, Portugal Phiture Tempo inteiroCanonical is a leading provider of open source software and operating systems to the global enterprise and technology markets. Our platform, Ubuntu, is very widely used in breakthrough enterprise initiatives such as public cloud, data science, AI, engineering innovation and IoT. Our customers include the world's leading public cloud and silicon providers,...
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APAC Regional Marketing Strategist
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Coimbra, Coimbra, Portugal Phiture Tempo inteiroRegional Marketing Role OverviewWe are seeking an experienced Regional Marketing Strategist to develop and execute go-to-market strategies for certain industries within the APAC region.Key Responsibilities:Develop and execute go-to-market strategies for specific industries within the APAC regionSet relevant KPIs for lead generation, demand generation, and...
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Graduate Customer Success Manager
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Coimbra, Portugal Canonical Tempo inteiro.The role of a Customer Success Manager at CanonicalCustomer success is a new and strategic department at Canonical, with the objective to reduce risk and churn, facilitate the adoption of new products or services and support expansion within existing accounts. Customer Success Managers (CSM) are responsible for developing trust with their assigned customers...
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Graduate Customer Success Manager
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Coimbra, Portugal Canonical Tempo inteiroThe role of a Customer Success Manager at CanonicalCustomer success is a new and strategic department at Canonical, with the objective to reduce risk and churn, facilitate the adoption of new products or services and support expansion within existing accounts. Customer Success Managers (CSM) are responsible for developing trust with their assigned customers...
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Customer Success Manager | Strategic Account Growth
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Coimbra, Coimbra, Portugal Phiture Tempo inteiroCompany Overview: Canonical is a leading player in the technology industry, offering a vast range of products and services to its customers. Our Customer Success team plays a crucial role in ensuring that our customers have the best possible experience with our offerings.Job Summary: We are seeking a highly skilled and motivated Customer Success Manager to...
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Coimbra, Coimbra, Portugal Phiture Tempo inteiroThe Customer Success and Experience Manager role at Canonical plays a pivotal part in reducing risk and churn, facilitating adoption of new products or services, and supporting expansion within existing accounts. As a key member of the Customer Success team, you will be responsible for developing trust with assigned customers and providing them with an...
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Global Business Development Lead
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Coimbra, Coimbra, Portugal Phiture Tempo inteiroCustomer Success Regional Team ManagerWe are hiring a Customer Success Regional Team Manager to support Canonical's growth and expansion of our CSM team globally. This role entails strategic planning, customer interactions, team management, and cross-functional collaboration to drive customer success.About UsCanonical is a pioneering tech firm at the...
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Cloud and Data Center Infrastructure Specialist
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Coimbra, Coimbra, Portugal Phiture Tempo inteiroUnlock Your Career Potential">The Enterprise Customer Success Manager Apac role is a key position in our Customer Success team, responsible for developing trust with assigned customers and providing them with the best possible experience navigating Canonical's vast offering.">We are looking for an experienced professional with a strong relation to IT and...
