Cloud and Data Center Infrastructure Specialist

3 semanas atrás


Coimbra, Coimbra, Portugal Phiture Tempo inteiro

Unlock Your Career Potential

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The Enterprise Customer Success Manager Apac role is a key position in our Customer Success team, responsible for developing trust with assigned customers and providing them with the best possible experience navigating Canonical's vast offering.

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We are looking for an experienced professional with a strong relation to IT and exposure to projects related to cloud computing, networking, security, migration, or IoT. The ideal candidate will display impeccable customer-facing skills, excellent presentation skills, and experience building and improving internal processes.

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About This Role

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In this role, you will be working remotely in the APAC region, collaborating with Sales, Field Engineering, and Support teams to develop and deliver engagement plans that fulfill customer objectives. You will manage a portfolio of customers in a specific geographic region, identify growth opportunities or renewal risks, and drive resolution through corporate product and engineering teams.

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Key Responsibilities:

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  • Onboard new customers and introduce them to our products and support processes;">
  • Celebrate complex projects in interaction with developers, IT managers, and decision-makers from various industries;">
  • Collaborate with cross-functional teams to identify and prioritize blockers and drive resolution;">
  • Serve as a customer advocate internally and influence Canonical products roadmaps, websites, documentation, processes, and people;">
  • Create campaigns targeting multiple customers through digital touch-points and activities;">
  • Support customers through reactive ticket requests;">
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What We Offer

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We consider geographical location, experience, and performance in shaping compensation worldwide. Our base salary for this role is approximately $120,000 per year, plus a performance-driven annual bonus. We provide all team members with additional benefits, including distributed work environment, personal learning and development budget, annual compensation review, recognition rewards, annual holiday leave, maternity and paternity leave, employee assistance program, and opportunity to travel to new locations to meet colleagues.

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About Us

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Canonical is a pioneering tech firm at the forefront of the global move to open source. As the company that publishes Ubuntu, one of the most important open-source projects and the platform for AI, IoT, and the cloud, we are changing the world on a daily basis. We recruit on a global basis and set a very high standard for people joining the company.

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Location and Work Arrangement

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This role will be based remotely in the APAC region, allowing you to work flexibly and maintain a healthy work-life balance. We offer twice-yearly team sprints in person and encourage remote collaboration and communication.

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Bonus Details

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The bonus for this role is performance-driven, meaning it is tied to your individual and team performance. The bonus amount will be discussed during the interview process.



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