Customer Success Manager | Strategic Account Growth
2 semanas atrás
Company Overview: Canonical is a leading player in the technology industry, offering a vast range of products and services to its customers. Our Customer Success team plays a crucial role in ensuring that our customers have the best possible experience with our offerings.
Job Summary: We are seeking a highly skilled and motivated Customer Success Manager to join our team. The successful candidate will be responsible for developing trust with assigned customers, providing them with the best possible experience navigating Canonical's vast offerings, and driving growth within existing accounts.
About the Role: As a Customer Success Manager, you will be responsible for activating a large range of internal and external capabilities to alleviate any pain point, align expectations, and help draw and deliver on an appropriate collaboration roadmap. You will work closely with other teams and participate in campaign efforts to connect with a diverse set of users of Canonical products and identify future champions.
Key Responsibilities:
- Support customers by finding solutions to ticket requests and enrich documentation about problem-solving, Q&A, and onboarding materials.
- Drive campaigns targeting multiple customers through digital touch-points and activities.
- Identify high-potential and high-risk customers from newly onboarded users or customers.
- Onboard new customers and introduce them to our products and support processes.
What We're Looking For: We're looking for a customer-facing professional with excellent presentation skills, strong organisational skills, and the ability to structure and constantly update documentation. A passion for technology, infrastructure, and Ubuntu is a must. As a team player, you'll be capable of interacting with all departments internally.
Salary Range: $120,000 - $150,000 per annum, depending on location and experience.
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