Strategic Customer Experience Manager

Há 5 dias


Coimbra, Coimbra, Portugal Phiture Tempo inteiro

About the Role: We are seeking a highly skilled Strategic Customer Experience Manager to join our growing team. In this role, you will be responsible for developing and executing strategies to drive customer success and growth across various segments, including Mass, Focus, and Step Growth.

Your Day-to-Day:

  • Onboard new customers and introduce them to our products and support processes, including Ubuntu Pro, MAAS, Landscape, Openstack, Ceph, Kubernetes, data applications, and more.
  • Coordinate complex projects with developers, IT managers, and decision-makers from various industries.
  • Collaborate with Sales, Field Engineering, and Support to develop and deliver engagement plans that meet customer objectives.
  • Manage a portfolio of customers in a specific geographic region and identify growth opportunities or renewal risks in coordination with Sales.
  • Experience running a disciplined, weekly customer and business review process with cross-functional teams, identifying and prioritizing blockers, and driving resolution through corporate product and engineering teams.

The Ideal Candidate:

  • Must have a minimum of 5 years of work experience with a strong relation to IT and exposure to projects related to at least one of these topics: Linux OS, data applications, storage, cloud computing, networking, security, migration, IoT.
  • Excellent presentation skills with the ability to guide conversations about complex software.
  • Experience building and improving internal processes while maintaining timely delivery to customer-related projects.
  • A true team player capable of interacting with all departments and at all levels both internally and externally.
  • Knowledge of agile methodologies.

What We Offer:

  • A competitive estimated salary range of $80,000 - $110,000 per year, depending on location and experience.
  • A performance-driven annual bonus.
  • A distributed work environment with twice-yearly team sprints in person.
  • A personal learning and development budget of USD 2,000 per year.
  • An annual compensation review.
  • Recognition rewards.
  • Annual holiday leave.
  • Maternity and paternity leave.
  • Employee Assistance Programme.
  • Opportunity to travel to new locations to meet colleagues from your team and others.


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