French Speaking Customer Advisor

Há 4 dias

Lisboa, Lisboa, Portugal Cross Border Talents Tempo inteiro

We are looking for a French-Speaking Customer Advisor to join our dynamic team in Lisbon, Portugal, supporting a leading search engine project.
This is a fantastic opportunity to work on an exciting and globally recognized brand, providing world-class customer support to French-speaking users.No prior customer support experience is required—if you have strong communication skills, problem-solving abilities, and a passion for helping people, we will provide you with all the training you need to succeed in this role.If you're looking for an opportunity to work in an international environment, grow your career, and enjoy a fantastic relocation package, this position is perfect for youKey Responsibilities:Provide customer support to French-speaking users via phone, email, and chat.Assist users with queries related to the search engine's services, privacy settings, navigation, and troubleshooting.Deliver excellent customer service by understanding users' concerns and providing clear, accurate solutions.Educate customers on new features and help optimize their search experience.Work closely with internal teams to escalate technical issues and ensure timely resolutions.Follow company guidelines and policies while handling customer interactions.Maintain a high level of professionalism, empathy, and problem-solving in every interaction.Keep up to date with company products, industry trends, and updates to enhance support quality.Requirements:Fluent in French (C1-C2 level) and proficient in English (B2 level or higher).Strong communication, interpersonal, and problem-solving skills.Previous experience in customer support is a plus, but not required.Tech-savvy with the ability to learn new tools and platforms quickly.Ability to work on-site in Lisbon.A team player with a positive attitude and willingness to learn.Strong attention to detail and ability to multitask in a fast-paced environment.What We Offer:Competitive salary with additional performance-based bonuses.€2000 signing bonus upon joining.Relocation package (flight tickets to Lisbon + accommodation provided if relocating from abroad).Comprehensive health and life insurance coverage.Career development and training programs to help you grow within the company.On-site work environment in a vibrant and multicultural office in Lisbon.Opportunities to work with one of the world's leading search engine platforms.A supportive and international team atmosphere.Discounts, benefits, and exclusive perks from company partnerships.Why Join Us?By joining our team, you will work in a multicultural and dynamic environment, develop your professional skills, and contribute to a globally recognized search engine project.
Whether you're an experienced customer support professional or looking to start your career, we offer training, growth opportunities, and a fantastic relocation package to help you succeed.Ready to take the next step?
Apply now and start your journey with us in Lisbon

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