Servicenow Business Analyst
2 semanas atrás
Muito Gosto Somos o Grupo DATA
O nosso propósito é simplificar a vida dos nossos clientes e fazemos isso em todo o mundo, através das nossas soluções de TI.
Somos uma multinacional, que opera ativamente em Portugal, e estamos em constante expansão
Adoramos trabalhar com grandes empresas e fazer crescer as empresas com as quais colaboramos.
Comprometemo-nos a ser a mudança que queremos ver nas grandes corporações do mercado, começando por valorizar as pessoas e as suas ideias. Já percebemos que não existe apenas uma maneira de fazer as coisas funcionarem, que cada um dos nossos colaboradores tem características únicas e que, para trabalhar em equipa, precisamos realmente de nos conhecer.
Quem procuramos? Local: Lisboa - híbrido (flexível)
Main Responsibilities:
Link between Business representatives and technical teams to help businesses implement and deploy solutions in a cost-effective way by analysing, defining and documenting the requirements fulfilling business needs.Understand functional requirements, design and propose solutions, redact and validate technical specifications, oversee development, validate that the solution answers business needs, and provide functional support over the solution.Maintain and promote the customer Golden Copy Solution.Challenge the code produced by the factory team.Valorizamos: Understanding of design guiding principles with proper alignment with AXA Design main guidelines.Relevant experience in solution design, managing functional aspects and requirements.Ability to understand various functional contexts in the field of IT Service Management.Act as a subject matter expert on owned product/process: translate business requirements and conceptual ideas into sketching rationale.Expertise required is a mix of animation, prototyping, research, visual and interaction sketching into epics, user stories & specifications.Functional and technical background.Ability to manage proper alignment with the client.Help sketching and deployment of Silva products in a cost-effective way by analysing, defining and documenting the requirements fulfilling business needs (detailed specs).Create/Update the documentation and training materials.Measure the impact of the required functionality on the existing data & processes.Manage proper alignment with Development team and testing team.Understand and challenge the prototyping & coding (understand at minima the developments performed by the dev team).Update in the ServiceNow framework the status of the development.Give visibility on the Design plan and current status of the scope of work.Act as Defect Assignee as per Silva Defect Management process guide.Act as Catalog Coordinator as per Silva Catalog Management process guide.Manage technical documentation, work instructions (How To) for IT operators and End Users.Understand functional requirements and propose product features, validate technical specifications, oversee development, validate that the product answers business needs and provide functional support over the solution.Refine requirements that will drive all product building through Scrum/Agile techniques.Translate requirements into user stories to initiate ALM processing.Integrate internal and external product design (as input) into a cohesive user experience (use cases).ITIL Certification would be a plus.Deep knowledge of CMDB infrastructure components is a must (Core infra & Cloud).All ITOM modules (Event, Orchestration, Discovery, Service Mapping, AIOps, CSDM 2.0 etc).The prerequisite for this position would be below ServiceNow trainings:- Sys Admin- Sys Admin Advanced
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