Servicenow Business Analyst

2 semanas atrás

Lisboa, Lisboa, Portugal Richemont Tempo inteiro

KEY RESPONSIBILITIESCONTEXTThe company A leading luxury goods group, Richemont is the owner of prestigious Maisons, recognised for their excellence in jewellery, watches, fashion, and accessories.
As a family-spirited Group, our central and regional functions pool their expertise to guide, support and challenge our Maisons and businesses to design timeless creations and innovative services that preserve their unique heritage.
We help our Maisons, and businesses thrive in new and existing markets while setting unparalleled standards for service and embedding sustainable practices across our operations.
Role Description As a Business Analyst within the ServiceNow platform team at the Group Technology department, you'll play a crucial role in being the interface between the Business and the team.
Your responsibilities include: Working with business and IT stakeholders to gather requirements for new and modified record producers and catalog items, process modifications and new functionalities, Providing recommendations to streamline and optimize processes and align with global approach and good practice for ITSM processes, Documenting full requirements, including form layout, fields, and workflows, defining user stories and acceptance criteria.
You will serve as a key connection between business and tech teams by translating technical concepts to business audience and business information to a technical audience.
You will manage incoming requests for new record producers, catalog items, ITSM process modifications, and ServiceNow enhancements.
You will perform testing of the deliverables; you will present the solutions to the requesters and facilitate the transition.
Your primary accountability is ensuring accordance of the ITSM approach processes with ServiceNow platform development strategy and ensuring process homogeneity.
Reporting Line: You report to the ITSM Manager.
Key Responsibilities Partner with the ServiceNow team to determine the best technical solution to address the requirements that you gather.
Understand business needs, analyse, and define priorities in business and technical context and create functional and technical specifications.
Maintain comprehensive documentation for configured processes.
Assist with the development, and delivery of end user training.
Provide support and guidance to end-users during the implementation and post-implementation phases.
Communicate with stakeholders and update on request status and timelines.
Take full responsibility for assigned tasks, ensuring functional standardization.
Partner with team members to develop project schedules, reports, and documentation.
Assists with platform upgrade efforts, including testing.
Define and implement a continuous improvement life cycle to ensure that processes and record producers are reviewed and optimized.
Analyse and evaluate existing business processes and systems to identify areas for improvement.
Stay updated with industry trends and best practices to continually enhance business analysis processes, Create and maintain issue logs, schedule meetings, and take meeting minutes (when needed).
Act as a team player, contributing to team evolution by enhancing processes, fostering innovation, and maintaining a proactive attitude to elevate service quality and drive engineering excellence.
Facilitate knowledge transfer within and outside your team through presentations, coaching sessions, or other sharing practices.
Knowledge, Skills & Qualifications Strong understanding of ServiceNow platform capabilities, modules, and functionalities, Knowledge of ITSM processes, including Incident and Problem Management, Change Management, Configuration Management, and Request Management, Fluent written and oral English; fluency in French is a plus, Solid analytical and problem-solving skills, Familiarity with Agile/Scrum methodologies and tools, Excellent communication skills (both written and verbal) with strong presentation and facilitation skills at all levels in the organization.
Education & Certifications 3+ years experience in a Business Analyst role supporting ServiceNow platform, ServiceNow CSA, A good understanding of ITIL v4,

  • Servicenow Business Analyst

    1 dia atrás

    Lisboa, Lisboa, Portugal Tn Portugal Tempo inteiro

    ServiceNow Business Analyst | CCA | ABL, LisbonClient:CapgeminiLocation:Lisbon, PortugalJob Category:Other-EU work permit required:YesJob Reference:b0c314fd1798Job Views:43Posted:23.01.2025Expiry Date:09.03.2025Job Description:ServiceNow Business Analyst At Capgemini Portugal, we are searching for a ServiceNow Business Analyst to reinforce our teams.If you...

  • Servicenow Business Analyst

    2 semanas atrás

    Lisboa, Lisboa, Portugal Tn Portugal Tempo inteiro

    ServiceNow Business Analyst | CCA | ABL, LisbonClient:CapgeminiLocation:Lisbon, PortugalJob Category:Other-EU work permit required:YesJob Reference:b0c314fd1798Job Views:43Posted:23.01.2025Expiry Date:09.03.2025Job Description:ServiceNow Business AnalystAt Capgemini Portugal, we are searching for a ServiceNow Business Analyst to reinforce our teams.If you...

  • ServiceNow Business Analyst

    4 semanas atrás

    Lisboa, Lisboa, Portugal TN Portugal Tempo inteiro

    ServiceNow Business Analyst | CCA | ABL, LisbonClient:CapgeminiLocation:Lisbon, PortugalJob Category:Other-EU work permit required:YesJob Reference:b0c314fd1798Job Views:43Posted:23.01.2025Expiry Date:09.03.2025Job Description:ServiceNow Business AnalystAt Capgemini Portugal, we are searching for a ServiceNow Business Analyst to reinforce our teams.If you...

  • Servicenow Business Analyst

    3 semanas atrás

    Lisboa, Lisboa, Portugal Dellent Tempo inteiro

    ServiceNow Business Analyst / Product ManagerDellent is a consulting company focused in System Information and Telecommunications. Our goal is to help our candidates and consultants to take a step forward in their careers through projects that meet their needs and expectations. Are you eager to be part of a multinational project in the field of information...

  • ServiceNow Business Analyst

    3 semanas atrás

    Lisboa, Lisboa, Portugal Dellent Tempo inteiro

    ServiceNow Business Analyst / Product ManagerDellent is a consulting company focused in System Information and Telecommunications. Our goal is to help our candidates and consultants to take a step forward in their careers through projects that meet their needs and expectations. Are you eager to be part of a multinational project in the field of information...

  • Digital Transformation Analyst

    Há 3 dias

    Lisboa, Lisboa, Portugal TN Portugal Tempo inteiro

    We are a global organization committed to delivering exceptional services through our ServiceNow platform. As a Digital Transformation Analyst - ServiceNow, you will play a crucial role in streamlining our operations by identifying opportunities for process automation and optimization using ServiceNow.Responsibilities:Engage with IT and business stakeholders...

  • ServiceNow Business Analyst

    2 semanas atrás

    Lisboa, Lisboa, Portugal Richemont Tempo inteiro

    Richemont owns some of the world's leading luxury goods Maisons, with particular strengths in jewellery, fine watches and premium accessories. Each Maison represents a proud tradition of style, quality and craftsmanship and Richemont seeks to preserve the heritage and identity of each of its Maisons. At the same time, we are committed to innovation and...

  • ServiceNow Solutions Analyst

    Há 6 horas

    Lisboa, Lisboa, Portugal Richemont Tempo inteiro

    About the RoleThe Richemont Group is seeking an experienced Business Analyst to join their ServiceNow platform team. As a Business Analyst, you will play a crucial role in being the interface between the business and the technical teams.Your responsibilities will include working with stakeholders to gather requirements for new and modified record producers...

  • ServiceNow Business Solution Consultant

    Há 3 dias

    Lisboa, Lisboa, Portugal TN Portugal Tempo inteiro

    TN Portugal is a dynamic and innovative organization committed to delivering exceptional services through our ServiceNow platform. We're seeking a highly skilled ServiceNow Business Solution Consultant to optimize our platform and enhance its capabilities.Job Description:The ServiceNow Business Solution Consultant will be responsible for understanding...

  • ServiceNow Senior Business Analyst

    3 semanas atrás

    Lisboa, Lisboa, Portugal TN Portugal Tempo inteiro

    Escolher a Capgemini significa escolher uma empresa onde terá o poder de moldar a sua carreira da forma que desejar, onde será apoiado e inspirado por uma comunidade colaborativa de colegas em todo o mundo e onde poderá reinventar o que é possível. Junte-se a nós e ajude as principais organizações do mundo a desbloquear o valor da tecnologia e a...

  • ServiceNow Business Analyst Position in Portugal

    Há 3 dias

    Lisboa, Lisboa, Portugal TN Portugal Tempo inteiro

    Company OverviewCapgemini is a global leader in consulting, technology services and digital transformation. We are searching for a skilled ServiceNow Business Analyst to join our team in Portugal.

  • Servicenow Senior Business Analyst

    Há 4 dias

    Lisboa, Lisboa, Portugal Buscojobs Portugal Tempo inteiro

    .Long DescriptionEscolher a Capgemini significa escolher uma empresa onde terá o poder de moldar a sua carreira da forma que desejar, onde será apoiado e inspirado por uma comunidade colaborativa de colegas em todo o mundo e onde poderá reinventar o que é possível.Junte-se a nós e ajude as principais organizações do mundo a desbloquear o valor da...

  • Servicenow Senior Business Analyst

    3 semanas atrás

    Lisboa, Lisboa, Portugal Capgemini Tempo inteiro

    Long DescriptionEscolher a Capgemini significa escolher uma empresa onde terá o poder de moldar a sua carreira da forma que desejar, onde será apoiado e inspirado por uma comunidade colaborativa de colegas em todo o mundo e onde poderá reinventar o que é possível.Junte-se a nós e ajude as principais organizações do mundo a desbloquear o valor da...

  • Servicenow Senior Business Analyst

    1 dia atrás

    Lisboa, Lisboa, Portugal Buscojobs Portugal Tempo inteiro

    Long Description Escolher a Capgemini significa escolher uma empresa onde terá o poder de moldar a sua carreira da forma que desejar, onde será apoiado e inspirado por uma comunidade colaborativa de colegas em todo o mundo e onde poderá reinventar o que é possível. Junte-se a nós e ajude as principais organizações do mundo a desbloquear o valor da...

  • Servicenow Business Analyst

    3 semanas atrás

    Lisboa, Lisboa, Portugal Grupo Data Tempo inteiro

    Muito GostoSomos o Grupo DATAO nosso propósito é simplificar a vida dos nossos clientes e fazemos isso em todo o mundo, através das nossas soluções de TI.Somos uma multinacional, que opera ativamente em Portugal, e estamos em constante expansãoAdoramos trabalhar com grandes empresas e fazer crescer as empresas com as quais colaboramos.Comprometemo-nos...

  • ServiceNow Solution Architect

    1 semana atrás

    Lisboa, Lisboa, Portugal Phiture Tempo inteiro

    As a global leader in Digital Transformation, we empower organisations to achieve their goals. Our team of experts is dedicated to creating innovative solutions that make a real impact.We are looking for a skilled ServiceNow Business Analyst to join our team.Work closely with stakeholders to gather and document functional and non-functional...

  • Servicenow Business Analyst

    3 semanas atrás

    Lisboa, Lisboa, Portugal Grupo Data Tempo inteiro

    .Muito GostoSomos o Grupo DATAO nosso propósito é simplificar a vida dos nossos clientes e fazemos isso em todo o mundo, através das nossas soluções de TI.Somos uma multinacional, que opera ativamente em Portugal, e estamos em constante expansãoAdoramos trabalhar com grandes empresas e fazer crescer as empresas com as quais colaboramos.Comprometemo-nos...

  • Business Analyst

    Há 5 dias

    Lisboa, Lisboa, Portugal Ytech Tempo inteiro

    A YTech é uma startup tecnológica 100% portuguesa, presente no setor das Tecnologias de Informação e Telecomunicações, que oferece soluções de Consultoria, Nearshore e Projetos Turnkey. Foi fundada em 2020 e conta com mais de 70 colaboradores. Trabalhamos lado a lado com os nossos parceiros e contamos com os profissionais altamente especializados na...

  • Servicenow Business Analyst

    1 semana atrás

    Lisboa, Lisboa, Portugal Grupo Data Tempo inteiro

    Muito Gosto Somos o Grupo DATAO nosso propósito é simplificar a vida dos nossos clientes e fazemos isso em todo o mundo, através das nossas soluções de TI.Somos uma multinacional, que opera ativamente em Portugal, e estamos em constante expansãoAdoramos trabalhar com grandes empresas e fazer crescer as empresas com as quais colaboramos.Comprometemo-nos...

  • Servicenow Business Analyst

    Há 7 dias

    Lisboa, Lisboa, Portugal Buscojobs Portugal Tempo inteiro

    Muito Gosto Somos o Grupo DATA O nosso propósito é simplificar a vida dos nossos clientes e fazemos isso em todo o mundo, através das nossas soluções de TI.Somos uma multinacional, que opera ativamente em Portugal, e estamos em constante expansãoAdoramos trabalhar com grandes empresas e fazer crescer as empresas com as quais...