Intermediate Technical Support Representative

1 semana atrás


Lisboa, Portugal N-Able Technologies Ltd. Tempo inteiro

.Why N-able IT doesn't get better than this N-able isn't just another software company – we're going places, and we'd love for you to be a part of that journey. With N- ablites in more than 15 countries around the world, you're adding your unique voice to a diverse team of people who are supporting our customers, and one another. The Way We Work, our hybrid working model based on trust and flexibility, allows you to maximize your contributions while growing your career. Join a team where you can make a difference We are looking to hire a Technical Support Representative for our Lisbon office to support our world leading Cove product. As a part of our Technical Support team, you will utilise your well developed communication and interpersonal skills to compliment your inquiring mind and strong technical knowledge to solve any technical issues our Partners may encounter. What You'll Do Deliver a high-quality service and support to N-able partners via phone, email, and/or chat, becoming a trusted advisor and owning the end-to-end management and resolution of issues Combine technical knowledge, problem solving skills, and interpersonal skills as well as cross functional collaboration to provide an excellent support experience to our partners Redirect or escalate issues appropriately and maintain a thorough and accurate documentation of cases Prioritize incidents in the incident management system, with autonomy over personal caseload, in line with the Service and Experience Level Objectives Maintain and continue to develop in-depth knowledge of N-able products and services What You'll Bring Technical degree/diploma or experience in troubleshooting server, network, email, and endpoint security issues (moderate to highly complex) Detailed knowledge with demonstrated experience in Windows Server operating systems, AD, GPO, boot sequence, file structure, registry, and event logs Understanding of security concepts, networking concepts and protocols: DNS, TCP/IP, HTTP, DHCP, VPN, firewall (knowledge of SMTP, web services, email services, SNMP, FTP is a plus) Experience in one or more of the following scripting languages is desirable: Bash, PowerShell, Python Knowledge in Virtual Platforms, Windows, MacOS, SQL Administration and Backup Technologies is a big plus Experience in phone, email, and chat support Partner-focused with ability to collaborate; be creative in understanding and resolving issues; strong willingness to improve technical knowledge Purple Perks Fully covered medical – for employee and eligible dependents Dental and vision coverage Generous annual leave and observed holidays 2 Paid VoluNteer Days per year Employee Stock Purchase Program Daily meal allowance FuN -raising opportunities as part of our giving program N- ablite Learning – custom learning experience as part of our investment in you The Way We Work – our hybrid working model based on trust and flexibility About N-able At N-able, Inc



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