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.Are you a fashionista? Do you live for sneakers? Are you looking for a job where you would work with famous sports brands like Nike, Adidas, Puma, Vans, Reebok, New Balance or Timberland? With more than 2500 stores across the world, Foot Locker is the leading global athletic footwear and apparel retailer. Help Foot Locker constantly provide customers with the best, most exclusive ranges of products there is.AufgabenYour responsibilities and impact as a Customer Service Agent will be:Providing the best possible answers and solutions to questions and concerns from customers in the way you are the most confident: over the phone, via e-mail or on social mediaAnswering questions and providing troubleshooting regarding the products, orders, payment methods or shipping, while always remaining calm and polite Transforming online credit simulations into completed filesHandling calls for prospects and clientsBeing in contact with other departments and redirecting related cases and issues to responsible departmentsQualifikationSkills, qualifications and interests you need to succeed in this role:A native level of German and a good level of EnglishEnthusiasm for fashion and trendsKnowledge of the value and impact that a good customer experience can create Being an attentive listener, comfortable and skillful at communicating with people Being energetic, innovative and working proactively at a fast paceExcitement about intercultural communication and the expatriate lifestyleLiving in or willing to relocate to Lisbon for an international career and life experienceHaving a valid Portuguese work permit (required).BenefitsWhat's in it for you?Type of contract: yearly or 6 months contract, renewableWorking hours: 40h/week (8h/day) from Monday to Sunday, 8 am to 8 pmSalary conditions* – 2 options:Including free accommodation (shared flat, all bills included): 950€ – 1000€ gross/month (based on the level of experience)Excluding accommodation: 1300€ – 1400€ gross/month (based on the level of experience)For international candidates:Reimbursement of your initial flight expensesAirport pick upYearly two-way flight ticket back to your home country (within the EU)Help in paperwork, opening bank account, etc. upon your arrivalFree Portuguese lessons, cooking classes, sports activities and social events organized by the companyReal career opportunities in different career pathsYour Future Company:Located in Lisbon, you will find a company that takes care of you from your career development, language skills, and accommodation to your social integration. Your prospective new employer is a multinational organisation that has been acknowledged as one of the best sales and customer service solutions provider companies in the world
