Customer Service Agent

Há 1 mês

Lisboa, Portugal Mygwork Tempo inteiro

This job is with Entain, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community.
Please do not contact the recruiter directly.
Somos Entain.
Alimentado por nossa própria tecnologia e produtos de construção que ultrapassam fronteiras, Entain é o lar de uma família global de mais de 25 marcas conhecidas e mais de 24.000 pessoas, mas todos jogamos no mesmo time.
Quando vencemos, vencemos juntos.
Nossa visão é ser o líder mundial em apostas, jogos e entretenimento interativo, trazendo momentos de emoção para a vida das pessoas.
Conseguiremos isso por meio de nosso foco em sustentabilidade e crescimento, impulsionando mudanças no mundo acelerado do entretenimento.
Objetivo da função: Fornecer atenção via chat/e-mail, redes sociais e telefone a todos os usuários compreendidos no segmento recreacional, cumprindo com os critérios de serviço da Organização no quesito da qualidade do atendimento.
Orientar os usuários a respeito dos diferentes processos envolvidos e resolver as questões que surjam dentro dos prazos alcançados para garantir a satisfação dos mesmos, com foco em atingir os objetivos comerciais da Organização, garantindo a fidelização dos clientes a longo prazo.
Principais Responsabilidades: ? Gestionar e responder todas as consultas de usuários do Brasil, que sejam recebidas através dos canais de chat/email, redes sociais e telefone.
? Resolver as preocupações, problemas dos usuários dentro dos prazos estabelecidos, a modo de garantir a fidelização de estes em tempo.
? Intermediar entre o cliente e outras áreas com a finalidade de resolver inconvenientes o solicitações.
? Escalar anomalias do sistema e problemas em geral as áreas correspondentes.
? Detectar melhoras para sugerir a Supervisão e planos de ação com base nas necessidades do cliente.
? Cumprimento das métricas de performance da Organização.
Qualificações Habilidades e experiências especializadas Essencial: • Educação: Ensino Médio Completo.
• Pacote office nível intermediário.
• Conhecimentos de informática nível intermediário (uso de computadores, e-mails, plataformas on-line, etc.).
• Português do Brazil nativo.
• Inglês: nível intermediario.
• Experiencia em atenção ao cliente.
• Disponibilidade de horário 24/7, com folgas rotativas Desejável: ? Enfoque nos Clientes : Focar suas ações nos clientes e suas necessidades.
Desenvolver habilidades que permitam atingir resultados estabelecidos pela Organização mês a mês, entendendo que deve cumprir com os parâmetros de serviço estabelecidos para assegurar a satisfação do cliente.
? Organização Efetiva: Controlar a qualidade do trabalho, assegurando-se de priorizar corretamente as tarefas, organizar seu tempo e evitar distrações irrelevantes que interfiram na execução das tarefas.
? Orientado para resolução de problemas: Ser capaz de extrair seu rendimento máximo para conseguir fechar de forma eficiente e no tempo estabelecido as solicitações/inquietudes/ reclamações dos clientes.
? Compromisso e Responsabilidade: Ser colaborativo com seu setor e demais setores, além de realizar um esforço extra para alcançar o resultado da Equipe.
Ser Flexível para adaptar-se as trocas de escalas e turnos, em prol das estratégias de negócio.
Com frequência " dá um gás nas tarefas".
Apresenta zero ou quase zero nível de ausência.
Competências/comportamentos ? Motivado a atingir objetivos.
? Trabalho em equipe.
? Saber lidar com estresse e trabalhar sob-pressão.
? Empatia.
? Gestão das emoções.
Informações adicionais Diversidade e inclusão na Entain Como empregador global, a Entain está comprometida em fornecer uma cultura segura, divertida e inclusiva, na qual nosso pessoal sinta que realmente pertence.
Somos uma empresa multicultural que valoriza, celebra e respeita as diferenças individuais, portanto, seja qual for sua sexualidade, gênero, identidade de gênero, habilidade, idade, raça, religião ou crença, você terá voz aqui e espaço para fazer o seu melhor trabalho.
Nossas diversas redes internas fornecem o suporte para você expressar suas opiniões e fazer uma diferença positiva.
At Entain, we do what's right.
It's one of our core values and that's why we're taking the lead when it comes to creating a diverse, equitable and inclusive future - for our people, and the wider global sports betting and gaming sector.
However you identify, our ambition is to ensure our people across the globe feel valued, respected and their individuality celebrated.

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