Customer Service Director

4 semanas atrás


Lisboa, Portugal Michael Page Tempo inteiro

Lisboa Indefinido Trabalho Remoto / Híbrido Excelente oportunidade de gestão de uma área em crescimento.Gestão de uma área de negócio estratégica.Sobre o nosso clienteO nosso cliente é uma prestigiada empresa do sector de retalho.DescriçãoDesenvolver estratégias para aprimorar a experiência do cliente no sector;Supervisionar a equipa de atendimento ao cliente, assegurando padrões elevados de serviço;Colaborar com departamentos de vendas e operações para otimizar processos e resolver problemas;Analisar métricas de desempenho, focando na satisfação do cliente e eficiência operacional;Implementar programas de formação para a equipa, destacando a importância da experiência do cliente;Manter-se atualizado sobre as tendências do retalho para melhorar práticas de atendimento;Gerir orçamentos relacionados ao serviço ao cliente no contexto do retalho;Representar a empresa perante os clientes, garantindo resolução eficaz de problemas.Licenciatura em área relevante;Experiência mínima de 5 anos, em funções similares;Sera valorizada a experiência na área de retalho, bem como a gestão de projectos de transformação e reorganização;Fluente em Inglês;Excelentes capacidades de gestão de equipa;Orientação para o cliente, foco no cliente com excelentes capacidades de comunicação.Na Michael Page, acreditamos na Diversidade e Inclusão. Defendemos a igualdade de oportunidades sem discriminar por género, raça, ideia, religião, orientação sexual ou qualquer outro aspeto que possa ser considerado discriminatório ou de exclusão.Receba as mais recentes oportunidades de emprego diretamente no seu emailIndicaremos quando estiver disponível uma oferta de customer service no lisboa .#J-18808-Ljbffr


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