Retention Manager

4 semanas atrás


Lisboa, Portugal Meatable Tempo inteiro

Overview - Building the Natural Pfizer.
Biocol Labs is a healthcare company on a mission of making a superior medicine cabinet with a nature-first approach.
Biocol Labs is disrupting healthcare by pioneering a new category - the natural OTC space. We innovate, research, develop, produce, design, and sell directly to customers natural remedies that are clinically proven to be as effective as America's most consumed chemical OTCs - but without the chemicals, the side effects, the confusion, the addiction, the self-serving pharmacy channels, and all the other B.S.
Welcome to the post-chemical society. Feel free to stay forever.
The Job
We are a growing DTC startup in the natural supplements industry with a strong focus on subscription-based services. We're looking for a hands-on Retention Manager to join our dynamic team and drive our customer retention efforts.
Responsibilities:
Develop and implement strategies to reduce churn and increase customer retention
Analyze customer data to identify trends and opportunities for improvement
Create and manage targeted retention campaigns
Collaborate with marketing, product, and customer service teams to enhance the customer experience
Monitor and report on key retention metrics
Optimize the subscription model and customer journey
Conduct customer research and feedback analysis
Requirements:
2-4 years of experience in customer retention, preferably in e-commerce or subscription-based businesses
Proven track record of reducing churn and increasing customer lifetime value
Strong analytical skills and experience with data-driven decision-making
Familiarity with e-commerce platforms and CRM systems
Excellent communication and project management skills
Ability to work in a fast-paced, hands-on startup environment
Bachelor's degree in Business, Marketing, or related field
Desired Qualities:
Proactive and results-oriented mindset
Creativity in problem-solving and campaign development
Adaptability and willingness to wear multiple hats
We're looking for a candidate with the right mix of experience and potential to grow with our company. If you're energetic, ambitious, and ready to make a significant impact on our retention efforts, we want to hear from you

#J-18808-Ljbffr


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