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.At ISS Tech Team, we are investing in innovative and integrated technological solutions for the Facility Management Industry with a tech team headquartered in Copenhagen, Warsaw, and Porto. Our Porto tech hub is the first space dedicated specifically to software development and acts as a powerhouse where our employees test and implement products for over 40,000 clients and 350,000 placemakers around the world.Are you ready to transform the Integrated Facility Management Industry?To become the technology leader in the Integrated Facility Management industry (FMS), we're developing digital components connected by AWS and Azure cloud solutions. We build up our machine learning models to make better use of our wealth of data, create predictions, and advanced AI for custom Large Language Models (LLM)We take care of office buildings worldwide These offices are increasingly equipped with technology, such as sensors and Internet of Things (IoT) devices, to support a more productive and seamless workday for employees. The purpose of our Porto innovation lab is to develop differentiating, high-quality, and scalable digital solutions for both the ISS enterprise and customers worldwide.Location: Porto, PortugalBe part of a project to make the world work betterThe Core HR Support Specialist will work in the supporting team to analyze, understand, and provide resolution steps for reported incidents via Jira and other incoming support channels. The specialist has a solid understanding of the SuccessFactors Platform, Employee Central, Employee Central Time, as well as good knowledge about the data models, workflows, reports, extensions, and authorization concept. The specialist will work together with Level 1 and directly interact with the customer when needed. The specialist will understand ISS's ways of working and solutions within SuccessFactors.What will you do:Proactively assess and present improvements/enhancements to the existing solution and underlying processes.Participate in incident and problem solving dispatched from Level 1.Analyze reported issues and perform technical validation for Platform, Employee Central, and EC Time topics.Explain root cause and solution provided.Perform regression testing on solved incidents.Solve complex workflow issues in Employee Central, EC Time.Evaluate if individual incidents need to be delegated to Level 3 support and/or SAP Support.Work with release management to test and evaluate the impact of new releases and features.Work with reporting management to test and evaluate reports, dashboards and provide end-user support on these.Support local teams with developing new reports and dashboards, troubleshooting when needed.Update workbooks or other relevant documentation.What makes you a great fit:Good understanding of the Hire to Retire, Time Management process.SAP Certified Application Associate in SuccessFactors Employee Central, EC Time Off.Experience with SuccessFactors from a supporting role